A few idiot questions - my apologies

[Rik]

They should get an engineer out to the exchange and, if necessary, your house.

[Simon]

Slowly?

[Rik]

Within 3 working days.

[copperhead]

Will BT contact me if they solve the problem?
I don't have much confidence in them!!!

Is it possible for them to do a line test and not see the problem?

Thanks
Paul

[Rik]

I doubt they will contact you, Paul, unless an engineer comes out to your home - but we can live in hope.

It's always possible, with intermittent faults, not to see any problems at the time of the test, unfortunately.

[copperhead]

Thanks Rik - you've probably prolonged my lifespan a bit as I was beginning to get hot under the collar with BT and their line tests

Cheers
Paul

[Rik]

We all do, Paul.

[Gary]

I would move to IDnet and then get them to sort your phone issue out, I was with BT for years and moving to IDNet was the best thing I could have done, and its ended up cheaper, and no more calls to India with scripts and that language barrier when it goes off script

[Rik]

Paul is in a contract, unfortunately, Gary.

[pctech]

That's a shame.

[copperhead]

New update on BT are Rubbish Thread 

BT have now gone back on there is a fault on the line and/or exchange.
Apparently there is no fault and its an internal fault?? - again contradicted that it was definitely not an internal fault from yesterday.

They had no record of the conversation I had yesterday - I stupidly didn't take his name

Was left with no option - get an engineer in and risk paying £127 if "no" fault found.
Engineer booking for Sat between 12pm and 6pm

My phone line set up is non-standard with the extension coming from the box outside the door and not from the master socket internally.
After arguing with BT that they put it in and this made it their problem - they seem to have relented.

So **//**"" off - complete load of /*/*!"£

See what changes between now and Sat   
Cheers
Paul

[Rik]

Good luck, Paul. I'm off on holiday tomorrow, but will check back to see how things are going as soon as I return.

[copperhead]

I'm not surprised you need a holiday if you have to solve problems caused by BT!
What  a shower

Have a good one - its getting a bit dark and dingy in this country.

Cheers
Paul

[Rik]

I don't have to try and solve them, Paul, I just know the people who do.

Yes, it is getting a bit dark, isn't it. We're two weeks later going than originally booked.

[copperhead]

Regarding their phone contract - its only about £4 per quarter for the phone so that's not an issue.
Got a free phone that must be worth £16  - thinking they can shove their phone rental somewhere

Seriously considering a holiday for myself - are you going anywhere sunny?

Cheers
Paul

[Rik]

Suffolk, so the gods will decide.

[copperhead]

BT engineer visited - not on scheduled time and he failed to ring before hand - call centre hadn't passed on details and their booking procedure was wrong!

Engineer changed crimps due to damp and re-wired the master socket as it was wired wrongly and thus no charge

I've attached my router stats they are better (I think)
Just wait and see what happens to my speed

Cheers
Paul

[Steve]

It's looking better, hopefully if it remains stable with no resyncs it might get even better. I guess your on adslmax so it could take a couple of weeks.

[Baz]

BT engineer visited - not on scheduled time and he failed to ring before hand - call centre hadn't passed on details and their booking procedure was wrong!

Engineer changed crimps due to damp and re-wired the master socket as it was wired wrongly and thus no charge

Cheers
Paul

all sounds like BT doesnt it........what hope do we have eh?      master socket wired wrong 

hope it settles down for you now Paul

[copperhead]

Interesting what comments the engineer had to say about the call centre and the "indians" - polite version "nightmare - load of rubbish - we have to bloody speak to them all the time!"

My dad who is still the bill payer received a new contract agreement this morning in the "morning" post for the new replacement phone 
As he didn't understand what they were saying has agreed to extend the phone rental for another 18 months!!!!!!!!!!
Of course this also appears to lock us in for using other BT phone services.

Having read the paperwork it appears that we could now have two rental agreements running together at total £8 a quarter - I think.
This is because we haven't returned the old phone - we only received the new phone this Tuesday or Wed.
There was no way of returning the old "broken" phone - no bag or return address.

Not impressed at all - engineer bloke was sound and it was nice to speak to somebody who actually spoke english.

Fingers crossed no more problems
BT have they always been this useless?

Cheers
Paul

[pctech]

Ring them and ask for a return address, don't swallow it.

[copperhead]

They even want to charge postage for a contract phone - I don't think so

When I come back from the footie I'm going straight on the phone.

[Lance]

I would ask support to get the noise margin reset, now a fault has been cleared.

[copperhead]

Spoke To BT last night - the Indian who spoke to my dad failed to cancel one of the hire agreeements.

Actually spoke to somebody english - result both phone contracts charges waived and keep the phones.
Apology for their poor level of service and we've moved our phone to a cheaper package for the remainder of the contract.

We were on a package which is no longer sold and very expensive compared to the packages they sell now - result phone bill will go down by 2/3
Kicking myself for not checking the phone bill properly as I don't pay it directly and don't normally see it.

Will ring support tomorrow to see what they can do.

Cheers
Paul