3-5 Disconnects per night

House · Oct 16, 2010, 14:33:23

Hi,

I'm getting around 3-5 disconnects every night, roughly between 6pm-Midnight. It reconnects again very fast, almost as if my router is resetting itself.

I have a feeling that the router is faulty but the fact that it only happens at night makes me wonder if anything else is to blame?

The router is an old Belkin 54g and I don't have a spare one to test unfortunately.
It is connected directly to the master socket, using a filter for the phone.
Router light visibly resets, disconnecting me from everything (PC/Laptop/Xbox).
Sometimes it won't reconnect itself at all, meaning I have to reset the router manually. This, however, is rare compared to the number of times it automatically reconnects.

As I said, I have a feeling the router is faulty but would appreciate some suggestions before I spend out on a new one.

Thanks.

Steve · Oct 16, 2010, 15:06:39

You may be well be correct and the router is on the way out. It could also be noise as it's happening at night time suggest changing the adsl filter and connecting direct to the test socket inside the BT Master faceplate, this should effectively eliminate internal interference. If still the same can you borrow a router?

Might be worth changing the wifi channel just in case there is a conflict with a neighbours channel.

Bill · Oct 16, 2010, 16:58:59

If the router is doing a complete reset it could be the power supply (though I can't see why it only happens at night).

If you've got another one (same voltage and polarity, equal or greater current capability) it might be worth trying that.

House · Oct 17, 2010, 13:12:59

Thanks for the suggestions

I tried a new filter directly into the master socket and it still disconnected twice lastnight. I didn't have a spare power supply to test unfortunately.

Just ordered a new DG834 so hopefully it should be fine... never liked that old Belkin router anyway

Rik · Oct 20, 2010, 16:51:47

It's also possible that BT are doing 21CN work on the voice side at your exchange, and this will produce outages in the midnight-7am period.

Simon · Oct 20, 2010, 17:20:23

Quote from: Rik on Oct 20, 2010, 16:51:47
It's also possible that BT are doing 21CN work on the voice side at your exchange, and this will produce outages in the midnight-7am period.

I wondered that myself, but the problems are apparently between 6pm-Midnight. $:-\$

Rik · Oct 20, 2010, 17:26:35

Note to self, read the post thoroughly.

Simon · Oct 20, 2010, 17:27:12

Though, with BT's timekeeping...

Rik · Oct 20, 2010, 17:30:54

BAP · Oct 20, 2010, 17:36:04

6 Hrs outage today + 16Hrs a few months ago + the odd 2 or 3 hrs here and there.
Not saying this is IDnet's fault, but I am told this is all down to BT, doesn't make for a reliable service though.
Seems that IDnet will have to get to grips with BT, if this keeps happening people might look elsewhere

Technical Ben · Oct 20, 2010, 18:06:22

It might be the cold that is making it die at night? Or exchange congestion? What exchange are you on? I know it's not likely that exchange congestion would cause a disconnect, more likely a slow connection.

gyruss · Oct 20, 2010, 18:11:47

sounds familiar this fault.

House · Oct 21, 2010, 15:58:41

New router arrived today so will see if I get any disconnects tonight.

Rik · Oct 21, 2010, 16:55:06

House · Oct 23, 2010, 11:08:09

Well, I've been using the new router for 2 nights and the disconnects still happen but much less. Had 1 disconnect on Thursday night and 1 last night.

I guess this means there is a problem with BT or IDNET?

Steve · Oct 23, 2010, 11:12:48

Not necessarily it could be local noise - suggest try the test socket if you can and run routerstats /lite

http://www.vwlowen.co.uk/internet/files.htm

Rik · Oct 23, 2010, 11:13:29

Not IDNet. If the router is losing sync it's an issue between it and the exchange. Tell me a bit about your phone set up, what's connected to it, do you have any extensions, is the router connected to the master socket or do you use an extension lead?

House · Oct 23, 2010, 13:06:57

Quote from: Rik on Oct 23, 2010, 11:13:29
Not IDNet. If the router is losing sync it's an issue between it and the exchange. Tell me a bit about your phone set up, what's connected to it, do you have any extensions, is the router connected to the master socket or do you use an extension lead?

I have a filter directly into the master socket with no extensions at all. The phone is a BT cordless with the main handset connected to the filter and another cordless handset upstairs.

Rik · Oct 23, 2010, 13:22:04

How far is the base unit from the router?

House · Oct 23, 2010, 13:26:58

About 2 feet.

Rik · Oct 23, 2010, 13:27:37

Mmm. Try rotating it 90 degrees.

cavillas · Oct 23, 2010, 13:48:05

do you have a gas boiler? Perhaps it is turning on and off to stabilize temperature (as in thermostat) and the router could be picking up interference from it.

House · Oct 23, 2010, 14:58:21

Just called BT and asked them to test the line, just to see if anything stood out that could be causing problems. They said nothing appearred to be wrong although I don't trust BT anymore

Quote from: Rik on Oct 23, 2010, 13:27:37
Mmm. Try rotating it 90 degrees.

I'll try it and see if I disconnect tonight.

Quote from: cavillas on Oct 23, 2010, 13:48:05
do you have a gas boiler? Perhaps it is turning on and off to stabilize temperature (as in thermostat) and the router could be picking up interference from it.

No, it's an electric boiler.

Quote from: Steve on Oct 23, 2010, 11:12:48
Not necessarily it could be local noise - suggest try the test socket if you can and run routerstats /lite

http://www.vwlowen.co.uk/internet/files.htm

I'll take a look at this.

Thanks for all the suggestions so far

cavillas · Oct 23, 2010, 15:27:33

The same could be true of an electric boiler if it has a thermostat to maintain temperature.

Lance · Oct 24, 2010, 12:14:32

BT would only be looking for a voice fault with their tests. You need to ask IDNet to run tests for the broadband side of things.