Help with certificate

Den · Oct 25, 2010, 18:09:45

I have to access a secure web site as part of my business on line and have to log in via a certificate that I downloaded on to my computer from the host. All has been well until the weekend when my computer could no longer access' the certificate and I can therefore not log onto the site. In the past Windows always asked if I wanted to continue but now this message no longer comes up. HELP

Rik · Oct 25, 2010, 18:11:57

Can you not download a fresh copy of the certificate, Den?

pctech · Oct 25, 2010, 18:12:10

Whats the exact wording of the error Den?

pctech · Oct 25, 2010, 18:14:05

And did you have to register for your own certificate?

Den · Oct 25, 2010, 18:16:42

Quote from: Rik on Oct 25, 2010, 18:11:57
Can you not download a fresh copy of the certificate, Den?

I can ask them to send me one to download (I most likely will for my laptop now as I need it everyday).

Quote from: pctech on Oct 25, 2010, 18:12:10
Whats the exact wording of the error Den?

It just will not let me access the site and windows states that I either have no internet or a cable has broken, but I'm on the internet at the time so that does not make sense,

Quote from: pctech on Oct 25, 2010, 18:14:05
And did you have to register for your own certificate?

Yes, this one is valid upto the end of November.

pctech · Oct 25, 2010, 18:20:11

Oh right so its issued up by the company, you have not had to purchase one yourself?

Is it still present in the certificate store?

Start > Control Panel > Internet Options > Content > Certificates.

Den · Oct 25, 2010, 18:23:59

Yes it's still there and nothing appears to have changed. In the past I would just click on the web link, the permission would then be required and then it would log on and ask for my passwords. But now I don't even get the question for permission.

pctech · Oct 25, 2010, 18:26:04

Have you got a copy you could import?

Den · Oct 25, 2010, 18:31:27

Quote from: pctech on Oct 25, 2010, 18:26:04
Have you got a copy you could import?

No, I have to re apply for a new one and then I have to contact the right IT guy there.

pctech · Oct 25, 2010, 18:40:17

Sounds like it could have become corrupted which would of course mean it couldn't understand the stream from the server.

Sorry I cant help further Den, might be advisable to make a backup just in case next time.

Den · Oct 25, 2010, 19:20:30

Thanks for trying anyway, if I can make time in the day tomorrow I will have to apply for a new one and hope it will work again.

pctech · Oct 25, 2010, 19:26:35

No problem mate, anytime.

Den · Oct 26, 2010, 18:24:23

After much hair pulling (and I have not got much hair) it turns out the problem was at their end and not my computers fault. I was able to log on as normal tonight. Thanks for all your help.

Rik · Oct 26, 2010, 18:30:38

Typical, Den, you only find out once you've gone bald.

Den · Oct 26, 2010, 18:31:25

If that was the case I would know everything

Rik · Oct 26, 2010, 18:36:07

pctech · Oct 26, 2010, 20:35:07

Quote from: Den on Oct 26, 2010, 18:24:23
After much hair pulling (and I have not got much hair) it turns out the problem was at their end and not my computers fault. I was able to log on as normal tonight. Thanks for all your help.

Np Den, as you know, anything to do with computing and electronics is a process of elimination.