Broadband down

[GarryF]

Sat down at pc in last 30 mins and broadband is down, was working earlier.

I've tried a reboot of router, bt 2-wire

It's stuck on 3rd item on link test

PVC Connection - Could not find an ATM circuit

I don't see any issues with anyone else, so assume it's only me this time, any ideas?

[Bill]

I stand to be corrected, but I think "Could not find an ATM circuit" ttranslates roughly as "Who's nicked the DSLAM?".

Exchange fault, filter fault, broken wire, cable fallen out... is voice OK?


edit- OK, forget that, you're not the only one.

[Kareha]

Mine is off as well, it is synced but isnt getting past that.  Seems the same as the past 2 times when BT screwed up.

[Glenn]

Give support a call asap

[DorsetBoy]

Internet ConnectionThere are currently 1 open and 2 closed issues.
Thu 28/10/2010 at 03pm   Ongoing    Problem in the Fair isles, Northern Highlands and islands area   

Dialling codes affected:

01350 01356 01450 01466 01471 01549 01581 01595 01599 01877 01882 01890 01955

Estimated time to resolve: 2hrs

We are aware of a temporary problem in the Fair Isles, Northern Highlands and Islands area that may be causing some users difficulties accessing the Internet. Our engineers are working to resolve this problem and we apologise for any inconvenience this may cause.

The only BT outage listed, where abouts are you located?

[kerbhugger]

mine's down too, 'bout 20 minutes or so.  Went off while I was working.  In Northern Ireland

[dieselglider]

Mine's down too. Whitehead exchange, N.Ireland.

[Glenn]

I've emailed the support mailbox.

[GarryF]

I'm in moray 01343

[kerbhugger]

wonder is it to do with the torrential rain we're having here in Northern Ireland, what with all the flooding? ( sorry if that's daft, not particularly tekkie ;o) )

[Kareha]

Thornley exchange in County Durham here.

[Glenn]

What service are you all on? Max, 2+ or FTTC?

[dieselglider]

Plain vanilla ADSL, still 20CN as far as I know.

[GarryF]

ADSL max upto 8Mbps here

[Kareha]

ADSL MAX on a 20CN exchange.

[AlanM]

Down here too, Bangor (NI) Exchange. On ADSL Max (which is really Min where I am:bawl:)

[DorsetBoy]

Found this on the Zen status pages :

Broadband (xDSL)

The following new Broadband (xDSL) incident has been identified. Further information is detailed below.
20CN Connectivity Issues: North and North East(New)
Partial

Start: Fri, 29/10/2010 19:42

End: 

Update: Fri, 29/10/2010 21:00

Clear: 

Engineers have detected a possible issue with BT's 20CN service in the Scotland, Northern Ireland and Northern England area. Customers in the area may currently be suffering with a loss of connection that occurred around 19:05

We are currently working with BT to identify the cause of the issue.

[Steve]

Plusnet

NEW 20CN Connectivity Issues (64221)
We have been made aware that a number of customers are not able to connect to the internet on the 20CN network. This seems to be effecting the North of England and Scotland.

[DorsetBoy]

Same notice now up at Xilo.net

[pctech]

And Zen

http://status.zensupport.co.uk/

[DorsetBoy]

And Zen

http://status.zensupport.co.uk/

Post #17 ^^^^^  

[pctech]

Sorry Dorset, that one's gone right over my head mate

[dieselglider]

Hmm, looks like the BT Techie involved in our last outage, has now been promoted from single ISP duty and care, to full Northern area command... 

[Glenn]

Sorry Dorset, that one's gone right over my head mate

Mitch, he's saying, Zen's report is posted already in post 17

[Steve]

Or even no.16

[pctech]

Apologies, please feel free to delete, my excuse is am tired.

[Glenn]

The same info twice is better than not at all.

[DorsetBoy]

Or even no.16

You got less fingers than me?  

[Steve]

IDNet Network status

Network Status

2010-10-29 20:13: There is currently a BT Major Service Outage affecting customers in Scotland, North West and Northern Ireland .

BT are investigating, updates to follow.
2010-10-29 20:13: There appears to be a BT problem affecting the NE, Scotland and Northern Ireland.

[davej99]

Sorry, to say Perthshire seems to be broken too. BT are saying we are using the wrong kind of electrons here.

[pctech]

Wrong type of rain?

[ST Driver]

How long before BT's network fail completly?

[DorsetBoy]

How long before BT's network fail completly?

That depends on how many engineers go to break fix the issue 

[davej99]

Wrong type of rain?

Whoops thanks for the reminder. I've got my dongle stuckout of the window and its howling down again. Must g_________o________by______e____bye__glug

[pctech]

I bet one of the engineers has unplugged one of the core routers to plug in and charge his mobile.

[ST Driver]

Do BT have engineers Dorset?

[DorsetBoy]

Do BT have engineers Dorset?

Well that is their given title but..................... 

[zebrum]

Another day another complete outage. Struggling to believe this has happened again...

[myddryn]

Unable to connect here either 01667l. Have left a message with support about it.
Just glad I've got an iPhone so that I could find out why.

[pctech]

This previous two were as a result of config errors regarding IDNet's BT links, this one is a regional outage affecting all ISPs.

[jimc]

Down In Peterhead from 19:05
phoned in report so they are aware

It will be a kettle they plugged in , not a charger brewing up takes priority over comms

[jimc]

in fact

13 MINI MUXS IN SCOTLAND : DEGRADED SERVICE

13 how can that happen incredible

[pctech]

Seems BT's equipment can fail in ways that even the manufacturers have not seen before 

[GarryF]

in fact

13 MINI MUXS IN SCOTLAND : DEGRADED SERVICE

13 how can that happen incredible

It' halloween, spooky, eh 

[Steve]

I guess all 13 use the same extension lead

[pctech]

Which the fuse has gone in.

[Glenn]

BT Wholesale - Broadband SERIOUS Incident Report

Detected Date: 29/10/2010 Detected Time: 15:44
Start Date: 29/10/2010 Start Time: 15:42
Anticipated Clear Date: 29/10/2010 Anticipated Clear Time: 23:00

Incident Headline: :EDINBURGH : LOSS OF SERVICE

Incident Details: At the moment some Broadband End Users may be experiencing a loss of Broadband service.

Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

[Glenn]

I presume Edinburgh is the central node.

[sobranie]

I presume Edinburgh is the central node.

Perhaps BT are starting the atm work early and forgot to tell anyone that they've had the cards nicked!!
http://clueless.aaisp.net.uk/pew.cgi

[jimc]

So much for BT's redundancy again if Edinburgh is the central node

[Steve]

I'm afraid redundancy has another meaning when it comes to BT

[Danni]

I've got Colin here threatening to go to Talk Talk (he can't get on at home of course- he's on ADSL Max). I hope this gets fixed soon- I can't lose my friend to the dark side!

[Colin Burns]

no back up line so far away from my IDnet line that is almost not attached to the house

[Danni]

What, in our flat? Our line works fine...

[Technical Ben]

"Incident Details: At the moment some Broadband End Users may be experiencing a loss of Broadband service."
May? May?
Ok, we unplugged the wires, turned off the equipment and deleted the files. I reckon that should be 99% of our customers down. The other 1% must be wizards or something!

[esh]

Well I'm fine here, but I feel your pain after the recent outages.... Hope it's not another 16 hrs.

[Colin Burns]

probably 32

[esh]

Engineers or hours?

[Colin Burns]

both


but i finally have interwebs so can forgot the evil thoughts of considering talk talk for a backup line   

[jimc]

Hey it even made the mainstream news, perhaps it will embarrass BT enough to get their fingers out

http://www.bbc.co.uk/news/uk-northern-ireland-11656851

[zebrum]

after an optimistic reboot of my modem my connection is back up

[Steve]

It was a long list of affected areas
http://usertools.plus.net/exchanges/mso.php?id=30527

[JB]

Interestingly, my area code is on that list but the service has been solid for the last week.

[Glenn]

It only affected 20CN connections, so if you are on ADSL2+ or FTTC, then you would have retained service.

[davej99]

I like the bit of the BT statement "BT's engineering teams worked throughout the night..... ," as if this is unusual or worthy of comment, as if the poor wee souls were kept out of bed just for us. This company is on Planet Zog. It is still behaving like a 1950s public monopoly. It really is time to do an AT&T on these dreamers and break it up. A dose of life in the real world is needed here.

[Steve]

It doesn't look like it would take much to disrupt the majority of this country's broadband network. One exchange and half the country is down.

[JB]

It only affected 20CN connections, so if you are on ADSL2+ or FTTC, then you would have retained service.

I'm on bog standard 8 meg steam internet.

Not a hope of 21CN or FTTC in this rural paradise 

[armadillo]

It really is time to (do an AT&T on these dreamers and) break it up. A dose of life in the real world is needed here.

After all, that strategy worked really well with British Rail 

Trouble is, creating infrastructure is horrendously expensive. Companies need to make a profit. They can do that by making customers pay or getting government subsidy. I see little prospect of either in the UK.

[davej99]

After all, that strategy worked really well with British Rail 

But it did work with AT&T and the Baby Bells.

[armadillo]

But it did work with AT&T and the Baby Bells.

Yes. sort of. But then that was over 25 years ago. And since then several of those have been merged or acquired and they are back down to three (I believe) and each is probably bigger than BT. I think there is an economy of scale factor at work here. Also, in the US at that time, there was probably a great deal more going on in building other infrastructure, such as road, rail and electric power distribution. The UK electric grid is probably now at greater risk than the broadband infrastructure. It will more likely be a development in core infrastructure of that kind which could carry a telecoms restructure on the back of it. There have been several attempts in the UK to distribute telecom trunking over electric power lines. An idea so good that I invested some of my own money in one .... and it went bust. Doh!

[pctech]

It doesn't look like it would take much to disrupt the majority of this country's broadband network. One exchange and half the country is down.

Lets hope that certain parties that would want to do that were looking the other way at the time.

[Glenn]

I would think, all telephone exchanges are primary targets in the event of a war. Take out the communications first followed by power stations.

[Ted]

I would think, all telephone exchanges are primary targets in the event of a war. Take out the communications first followed by power stations.

I don't think Al Qaeda have to bother trying to disrupt communications in the UK. Bt appear to be managing perfectly well on their own. 

[pctech]

Very true Ted.

I think resilient connections will come but we'll have to be prepared to pay around the price of a top sky subscription now because two circuits will be needed to be installed at your house/business with a router to monitor and manage the failover as happens now with leased lines in a lot of businesses and indeed ISPs.

[Bill]

I think resiliency at the end user level would be rather OTT (though it should be available if you're prepared to pay for it), but from the exchange onwards it should be part of the basic design philosopy.

[pctech]

Agreed but this is BT we are talking about so not likely.

[armadillo]

but from the exchange onwards it should be part of the basic design philosopy.

for which somebody would still have to pay.

I cannot see that happening either through UK end users paying more or via government subsidy funded by taxation.

[Bill]

for which somebody would still have to pay.

Of course.

I would have thought that the posters on this bbs appreciate the dictum that you get what you pay for, and if the Great British Public only want to pay for a cheap and cheerful service they should stop bitching when it falls over.

[pctech]

I'd rather pay for broadband what some folks pay for HD Sky

[armadillo]

I'd rather pay for broadband what some folks pay for HD Sky

Me too. I do not even own a TV.

[Rik]

Isn't this the second Celtic Connection problem this year? Wasn't there one in July, when I was on holiday. The robustness, or should that be frailty, of BT's network appals me. They should be obliged to compensate everyone affected every time they screw up. 

[DorsetBoy]

Isn't this the second Celtic Connection problem this year? Wasn't there one in July, when I was on holiday. The robustness, or should that be frailty, of BT's network appals me. They should be obliged to compensate everyone affected every time they screw up. 

There was an identical fault Rik as you say and the status pages from BT at that time were just as inaccurate.

[Rik]

Totally and utterly unacceptable.

[DorsetBoy]

As ever it is BT's denial system, even when they have concrete evidence of a major issue, pretend it is not there is the order of the day.

[Rik]

Given what we've seen them do to IDNet this month, you despair for the future, don't you.

[pctech]

I'm beginning to think that as I've said before the infrastructure needs to be nationalised and/or owned and controlled by a non-profit owned by the service providers as is the case with the Internet Exchange Points such as LINX

[Rik]

Couldn't agree more, Mitch. The present situation is not only farcical but out of control.

[pctech]

LINX has worked well since 1994 and apparently it was started by BT and Pipex.

If it was mutually owned then it'd be in the interests of all to make it work and would be accountable.

Would also lead to some even better deals if they abolished the traffic metering at the BRAS.

[Rik]

Free bandwidth for all.

[pctech]

The ISPs would have to meter it because I think their upstream providers like Cogent do but if it was down to the ISPs it would be better I reckon.

[Rik]

A new co-operative.

[pctech]

Would be a good idea but BT would want more money than a lot of companies could raise I bet.

[Rik]

I agree.