drops again...

Baz · Nov 08, 2010, 16:46:04

...today about 11.30 am just for about 2 mins but have lost 3000k on my profile and its struggling for speed now.

any one else.

Lance · Nov 08, 2010, 16:54:05

For your sync to drop it must have been a local disconnection and therefore others would not be affected.

Best thing to do is check if your noise margin is high and if so, reboot the router.

Rik · Nov 08, 2010, 16:54:33

Sorry, no, Baz. Nothing reported on network status either.

Baz · Nov 08, 2010, 16:56:12

noise is 15

Lance · Nov 08, 2010, 16:56:35

What is it normally?

Baz · Nov 08, 2010, 17:00:45

normally around 7

Rik · Nov 08, 2010, 17:02:22

It sounds like your target noise margin has been raised then, Baz.

Lance · Nov 08, 2010, 17:03:03

In that case reboot the router. What should happen (assuming the noise margin hasn't been set to 15 by BT) is your router will attempt a sync at 6db. By doing this, your sync will rise as will, in time, your profile.

It is is still 15db after the reboot, you'll have to leave it 15 days or so.