FTP timing out

[Rik]

Talk to your Chinese client would seem to be the only answer, Noelle. If Canada works, it's not your machine, firewall or IDNet. I can only think that you may be falling foul of the Chinese authorities for some reason.

[Noelle]

OK, I'm going to contact my Chinese customer tomorrow.

Should I contact Idnet about the ping issue?

[Rik]

Sorry, can you remind me if all pings are failing?

[Noelle]

Yes all and they work when firewall is off.

[Rik]

So the firewall is an issue, then. What's the router and is it the router or software firewall you are turning off. Is your router pingable?

[Noelle]

I'm turning off the computer firewall. I don't know how to access to the router firewall. My router is a NetGear DH834 v3 that I bought from Idnet 2 years and a half ago. I never upgraded it, maybe that's the problem.

My PC firewall is OFF, ping is working.

[Rik]

Your router isn't responding to pings, though, so I can't tell you how that's looking. Is that the Trend firewall, or the Windows one, btw?

[Noelle]

Did you try to send ping to my router?

The firewall is Trend

[Rik]

Yes, your router is stealthed, as is mine. With Trend off, turn on Windows firewall and try pinging again, if that works, it's a Trend problem.

[Noelle]

Yes, it's a Trend issue. Ping works with IE firewall.

I tried to upload on the Chinese FTP with both firewall OFF and it timed-out.

Do you think that the conclusion of all these is that I have 2 different issues:
1) Issue specific to the Chinese FTP that is not related to my system but to them
2) A ping issue related to my Trend firewall that was probably already there but I never noticed it as it doesn't prevent me from using Internet in a normal way

[Rik]

Yes to both, Noelle. If you can open your router to pings briefly, I'll ping it from here for you, to give you an idea of the values I see.

[Noelle]

OK, how should I proceed to open my router?

[Rik]

I was hoping you wouldn't ask that . Give me a sec to see if I can find the manual.

[Noelle]

I'm not exactly a computer expert as you may have guessed 

[Rik]

Main router menu, WAN setup, check the box Respond to ping on internet WAN port. Let me know when you're ready and I'll test, then uncheck the box again.

I'm not exactly a computer expert as you may have guessed 

That makes many of us.

[Noelle]

Where is the Main router menu?

[Rik]

Login to the router from your browser, it's on the left.

[pctech]

Yes the Chinese filtering system is likely to be working overtime with the current trade delegation there.

[Rik]

Wonderful things, democracies.

[Noelle]

On the left where? I don't get it.

[Rik]

Can you login to the router, normally http://192.168.0.1/ ?

[Rik]

A quick read of http://www.idnetters.co.uk/forums/index.php?topic=1904.msg37794#msg37794 may help you.

[Noelle]

No I cannot login, my credentials don't work.

[Rik]

Was your router set up for you? The normal login is admin/password.

[Noelle]

Yes my credentials were setup for me. I plugged it and that's all. I have used the credentials I use to connect to my Idnet account.