Adding broadband to an existing phone account

pctech · Nov 13, 2010, 18:51:55

I've worked out that my usage works out at 13 Gig tops so IDNet's equivalent priced product will give me 15 gig whereas I'm paying for 10 currently and topping it up.

When I've used my purchased bandwidth I think I'll probably move the connection over to save myself some money.

Question is, how should I place the order, should I sign in first or just order it as per a new user.

Rik · Nov 13, 2010, 18:54:30

I'd do it by phone, Mitch, and see what the best price you can get is.

pctech · Nov 13, 2010, 19:00:50

I'm paying about 42 quid in total per month for two lines (one of which is on the Anyime lite tariff plus one line only) and then broadband to Zen so I'm keen to try and get this down.

Not got a bad word to say about Zen but being around here and seeing how IDNet deal with stuff and having dealt with them myself while getting the line set up and latterly with this annoying call business has given me a lot of confidence in them.

Rik · Nov 13, 2010, 19:02:09

You're preaching to the choir here, Mitch.

pctech · Nov 13, 2010, 19:02:51

Yes yes I know

Rik · Nov 13, 2010, 19:03:38

In the key of A, too.

pctech · Nov 13, 2010, 19:05:11

Might see if I can get the bandwidth I've not used refunded and get my MAC and then negotiate next week.

Rik · Nov 13, 2010, 19:08:41

pctech · Nov 13, 2010, 20:08:59

ordered my MAC

cavillas · Nov 13, 2010, 20:25:26

Quote from: pctech on Nov 13, 2010, 20:08:59
ordered my MAC

Another "dirty old man" joins the fold.

pctech · Nov 13, 2010, 20:26:29

Simon · Nov 13, 2010, 21:37:20

Knew we'd get you in the end, Mitch.

pctech · Nov 14, 2010, 00:48:19

Rik · Nov 14, 2010, 10:39:04

We had him once before.

Simon · Nov 14, 2010, 10:45:04

Oh, so he's been had twice?

Rik · Nov 14, 2010, 10:46:02

So far.

pctech · Nov 14, 2010, 18:52:28

I'm just waiting to hear back from Zen's accounts departmernt to see if they will refund the banked bandwidth I've not used.

Rik · Nov 14, 2010, 18:55:04

pctech · Nov 14, 2010, 19:12:09

If they won't I'll stay put until I've used it up.

Rik · Nov 14, 2010, 19:12:39

Use it faster, we want you back.

pctech · Nov 14, 2010, 19:16:58

I was watching Robin Williams on E4 +1 last night on TVCatchup which used a bit of this months allowance.

Rik · Nov 15, 2010, 09:36:53

pctech · Nov 15, 2010, 16:58:33

Zen have made me a good retention offer so am going to stay put I'm afraid.

Rik · Nov 15, 2010, 17:10:11

Hiss boo.

pctech · Nov 15, 2010, 17:13:20

The service works so if it ain't broke don't fix it.

I rang and negotiated which paid off.

I'd never use anyone ether than IDNet for my phone lines now though.

Rik · Nov 15, 2010, 17:15:12

We'll get you eventually.

Simon · Nov 15, 2010, 19:30:35

I've just heard, IDNet are doubling their phone charges for Zen customers.

Rik · Nov 15, 2010, 19:32:12

Especially ex-IDNet ADSL customers.

Simon · Nov 15, 2010, 19:37:06

Those are tripled.

Rik · Nov 15, 2010, 19:38:02

You've got it.

pctech · Nov 15, 2010, 19:44:08