Clearing a stuck profile

[scook94]

The MiL moved into a new build house and had her HomeHub connected for a week before we got her laptop connected. Unfortunately a bad filter connected to the main phone has meant that she now has a bad IP Profile, 135kbps as opposed to the 3.8Mbps the router is syncing at.

BT won't entertain us until another week is up, but in the last 3 days of the filter issue being resolved we are seeing no improvement.

Is there a way to get the exchenge to start "relearning" without waiting for BT?

TIA

Steve,

[Rik]

Not if BT's her ISP, Steve.

[Lance]

It can take up to 5 days for the profile to rise.

[cavillas]

or with BT 5 weeks.

[scook94]

Okay, thanks. Was just hoping for a shortcut, but looks like she'll have to put up with the slow speeds until the end of the week.

Many thanks folks.

[scook94]

I'm pleased (and somewhat surprised) to report that MiLs line resynced to the proper speed over the course of the week, without having to call BT to intervene! 

[Simon]

 

[Rik]