Uptime

[Bill]

Just seen an advert on another site for BT Business Broadband... claiming 99.99% network reliability.

That works out as a maximum of 52 minutes 34 seconds outage time in any 12-month period. Any comment is superfluous I think


edit- and would probably get me banned

[Lance]

I bet the small print more than cancels the claim.

[Bill]

Found a pdf: http://business.bt.com/asset-library/btnet-premium/BTnet-Features_and_TechSpec.pdf

     

Service Level Agreement (SLA)

100% availability target at all times

In the unlikely event of your BTnet connection failing to meet our targets, we will credit your account

So it's a target... oops, Sorry, we missed.

Though you get your money back... big deal.

[Simon]

I'm sure there's a big IF to getting your money back, too. 

[.Griff.]

SLA details - http://www.productsandservices.bt.com/btbusiness/btbusinessProducts/pdfs/PRD200022_service_level.pdf

[zappaDPJ]

Just seen an advert on another site for BT Business Broadband... claiming 99.99% network reliability.

Sorry, I couldn't resist it

[Bill]

Ta for that.

(a) where the Outage Period is less than or equal to four hours, BT will apply a reduction equivalent to one day's rental charge for that Service;

Doesn't quite fit with claim of 99.99% Network reliability somehow...

[Bill]

There are times when being a mod over on tbb is a nuisance... I can't really post all this in the Business ISP forum and proceed to put the boot in

[Rik]

It never stops us, Bill.

[pctech]

This is of course for their fibre leased links rather than ADSL.

[esh]

Figures. The planned outage tonight is already 5x longer than the downtime for 99.99% uptime!

[Rik]

And if you live in Scotland, Northern Ireland or the north of England, it's a mere fraction of the downtime you've already experienced since July.

[pctech]

I doubt it covers hostlinks and there is probably provision for routine maintenance in the agreement for these.

[Rik]

I wonder if there's provision for incompetence, which BT have virtually admitted over the Edinburgh node?

[pctech]

I don't know Rik but I do know I'd never work for them.

[Rik]

Very wise.

[Lance]

I'd quite happily work for BT. Get paid lots for doing little and doing it wrongly with no consequences!

[Rik]

Isn't that a bit like working for a council, Lance. 

[pctech]

I spoke to a cabbie recently who asked me what I did for a living, after telling him he revealed he used to work for BT within their IT section.

I explained they were my least favourite company because of how long my line was and trouble I'd had with speed and he said yes I can understand that but he said he'd enjoyed working for them.

I asked him what he missed and he said 'well my mates but most of all my American Express charge card'

[Rik]

Why are we not surprised. (It wasn't Simon, was it?)

[pctech]

Unless he operates in MK I doubt it.

[Rik]

He's a cabbie, not a surgeon.

[pctech]

 

[pctech]

It was a private hire driver anyway and Simon is a Hackney carriage driver.

[Rik]

Like his jokes, you mean?