Internet connection problem

[DarkStar]

Some of you may recall this topic/post of mine

http://www.idnetters.co.uk/forums/index.php?topic=23096.0

I have now been in contact with PCSpecialist and have re-installed the OS twice. They gave me a link to download a driver for the Graphics card which solved one problem (sort of) but I still cannot connect to the internet. I keep getting the following message -
"connecting through WAN miniport (PPPoE) - error 651"
The box that comes up asks for the 'user name and password that your ISP gave you'. To make sure I am submitting the correct details is this the same user name and password that I use to log into the IDNet Portal? (or?)
A trawl of the net last night shows that this is an acknowledged problem with 'some' copies of Windows 7 Pro. Microsoft have also acknowledged that 'some' copies of Win 7 Pro also have user switching bugs 
I now have both of these 'bugs'. Of course, although Microsoft acknowledge 'some' copies of Win 7 Pro have these bugs they have not indicated if there is a workaround or even if they intend to address the problem. Sound familiar?

[Rik]

It should be the same name/password, Ian, but it's an odd request from the driver. I'd be inclined to check with support as to what you should be using, but this sounds like a 'bounce back' to me, the OS sounds to be at fault.

[DarkStar]

Will send them an e-mail Rik.
It is certainly an OS problem, some of the posts on the net I looked at last go back up to a year. I just need to confirm that I am using the right credentials. The sad thing is that MS seem to shrugging there shoulders and hoping it will go away. Am waiting for the computer people to get back to me. I'll keep it updated.

[Gary]

Have you tried

   * Goto Start -Control Panel -Internet Options
   * Under "Connections" tab, check the box, "Never dial a connection",
   * Click "Apply" and then OK.
   * Done

[DarkStar]

Yes, done all that Gary - doesn't make any difference at all.
I nearly bought a Mac instead of this damned machine, certainly wish I had now 

[Rik]

I can imagine how you feel, Ian.

[faircot]

.
[quote

Some of you may recall this topic/post of mine


I have now been in contact with PCSpecialist and have re-installed the OS twice. They gave me a link to download a driver for the Graphics card which solved one problem (sort of) but I still cannot connect to the internet. I keep getting the following message -
"connecting through WAN miniport (PPPoE) - error 651"

I'd be surprised if your connection is through a WAN miniport. This tends to be used for Firewire, some AOL and VPN connections. If you look in device manager what Ethernet devices do you have listed?

[DorsetBoy]

.
I'd be surprised if your connection is through a WAN miniport. This tends to be used for Firewire, some AOL and VPN connections. If you look in device manager what Ethernet devices do you have listed?

I was wondering why (assume there is a router in use) there would be any call for entering details into Windows.

[pctech]

Can you just confirm whether you are just using a modem or router?

If using a router do this:

1. Go to the Orb (start button)
2. Go to All Programs
3. Go to Internet Explorer
4. Go to Tools > Internet Options
5. Click Connections and then click the radio button next to 'Never dial a connection'
6. Click LAN settings and tick 'automatically detect settings'
7. Click OK and then close and re-open IE.

[Glenn]

Ian, not sure if this thread will be of any use, but the fix was a lose antenna http://www.sevenforums.com/network-sharing/82146-cant-connect-internet.html

[DarkStar]

First off, something I should have mentioned in my first post. I have been able to connect to the internet without any problem using Linux on this computer. First I was doing it by simply using a live CD but got fed up with having to keep putting the disc in and taking out again so now have Ubuntu installed and am dual booting. It is simply Win7 that will not connect.

I was wondering why (assume there is a router in use) there would be any call for entering details into Windows.

Yes, I am using a router and I am sure that when I first got this computer I connected it up and it automatically connected the same as Linux does. My previous computer connected automatically as well.

Have written down the other suggestions and will reboot into Win7 and see what happens.
Thanks for the replies 

[DarkStar]

.
I'd be surprised if your connection is through a WAN miniport. This tends to be used for Firewire, some AOL and VPN connections. If you look in device manager what Ethernet devices do you have listed?

Have looked in device manager and cannot find any mention of Ethernet devices at all. Opened all the listed items to view their 'sub-menu' for lack of a correct term and no mention of any. Surely there should be?

[DarkStar]

Can you just confirm whether you are just using a modem or router?

If using a router do this:

1. Go to the Orb (start button)
2. Go to All Programs
3. Go to Internet Explorer
4. Go to Tools > Internet Options
5. Click Connections and then click the radio button next to 'Never dial a connection'
6. Click LAN settings and tick 'automatically detect settings'
7. Click OK and then close and re-open IE.

Re-checked that and all as should be.
Waiting for a reply from IDNet but with the weather as bad as it is in Herts they may be short staffed.

[Rik]

Phone them, Ian, I got through immediately just now. The phones will always get priority over email.

[faircot]

Have looked in device manager and cannot find any mention of Ethernet devices at all. Opened all the listed items to view their 'sub-menu' for lack of a correct term and no mention of any. Surely there should be?

What do you have listed under the network adapters section?

[DarkStar]

With my hearing problems I only use the phone if there is no option Rik. Saves embarrassment all round 

[Rik]

Sorry, Ian, I'd forgotten. I'll give them a call and try to nudge your email.

[Rik]

With my hearing problems I only use the phone if there is no option Rik. Saves embarrassment all round 

They replied at 15:57, Ian.

[DarkStar]

Sorry, Ian, I'd forgotten. I'll give them a call and try to nudge your email.

Had a reply from Brian waiting when I looked after my last post. Basically he said that if I'm using a configured broadband router then there is a problem with the OS if it's asking for the user name/password.
Much as suspected, a bit more ammo to fire at the computer people.
They actually told me yesterday it must be my router and to to reset the router and change the cable between th router and the computer. I pointed out to them that Linux connects OK, it's just Win7 that has a problem.

[Rik]

It has to be Ian. They are short-staffed today, Maz was sent home with 'flu-like symptoms and poor James skidded and burst a tyre. I hear they're locking Brian in the office tonight.

[pctech]

Bear with me about 5 minutes Ian, I can't remember off the top of my head how to get into the networking options in Win 7, just looking now.

[davej99]

Notes from a novice.

I once accidentally got a non functioning miniport connection by wrongly using one of the connection wizards from the network and sharing centre. You do not need to use ISP logon on a LAN connection to a router, only in the router, so there is a set up problem. My advice is avoid wizards.

Go to the "network and sharing centre." You should see PC==== Router====Internet. If you get PC==X==Router you have a LAN connection problem. Go to "manage network connections" and see what is connected and what is not. If no connections, and you are wireless, connect wireless connection manually, (right click/properties/enable & connect). If it connects you should see PC==== Router. If not disable wireless (right click/properties/disable) and try a cable. If you have other connections first disable all but LAN (right click/properties/disable). When you plug in cable, LAN should connect automatically, if not connect manually (right click/properties/enable & connect). If still PC==X==Router, I am beat.

If you then get PC==== Router==X==Internet, log into your router and check ISP setup. If all details are correct, instruct router to connect from router login pages. If no joy call ISP.

Finally when you get PC==== Router====Internet, try internet explorer and check settings as mentioned in earlier post. If still no joy I am beat again.

Good luck.

[Glenn]

When the PC/Laptop was rebuilt, were the chipset drivers loaded?

Do you see something like the attachment, if you open the 'network' link?

[pctech]

Here goes:

1. Go to the Orb > Control Panel > Network and Internet > Network and Sharing Center > Manage Network Connections
2. If you have a connection under dial-up right click and left click Delete.
3. Look for Local Area connection and right-click and then left click Properties
4. Click Networking and click Internet Protocol Version 4
5. Make sure that Obtain an IP address automatically is selected and that Obtain DNS server address automatically' is selected.
6. Click OK and close all Windows.
Reboot and you should be in business.

[DarkStar]

When the PC/Laptop was rebuilt, were the chipset drivers loaded?

Do you see something like the attachment, if you open the 'network' link?

Will check that again when I re-boot back to Win7 Glenn. Gives me a better idea what I should be looking for.