Printer stopped working

Den · Dec 13, 2010, 12:20:31

Help: My Canon iP 6700d is off line and therefore not working. When I checked (by plugging it into my laptop) it comes up with a window saying "One of the USB devices attache to this computer has malfunctioned and windows does not recognise it" clicking on the unknown device it opens another window and states "Windows has stopped this device because it has reported problems (code 43). Does this mean my printer is duff or can it be fixed?

Rik · Dec 13, 2010, 12:23:31

It's probably best to talk to Canon TS, Den, though I'd try swapping the USB lead first.

Den · Dec 13, 2010, 12:26:18

I have tried a different lead and also tried plugging it into my laptop for the same message to come up.

Rik · Dec 13, 2010, 12:27:44

One for Canon, I fear then.

pctech · Dec 13, 2010, 12:27:57

If what Rik has said doesn't work it would be advisable to see if there is any sort of reset button or mechanism as it could just be the internal firmware has stuffed itself up somehow.

Unfortunately I'm not familiar with the printer so will need to point you back to your manual.

If there is no way to do it or it doesn't work you may be looking at a new printer unfortunately.

Rik · Dec 13, 2010, 12:29:30

There's often a key-hold sequence when powering up that will force a reset, Mitch, the problem is that they never put it in the manuals...

J!ll · Dec 13, 2010, 12:32:52

I hate printers! they have a mind of their own

Lance · Dec 13, 2010, 12:33:27

Stupid question, but have you tried unplugging the printer rather than just turning off?

Glenn · Dec 13, 2010, 12:37:11

Also try deleting ALL USB hubs and controllers from the Control Panel Device manager.

J!ll · Dec 13, 2010, 12:37:42

Reinstall it, I will be doing that with mine

Den · Dec 13, 2010, 13:00:12

Quote from: Lance on Dec 13, 2010, 12:33:27
Stupid question, but have you tried unplugging the printer rather than just turning off?

That was the only thing I had not tried, so I have now and it printed straight away and now works as normal, strange or what

Thanks all

Lance · Dec 13, 2010, 13:45:27

Glad it worked. Sometimes its the simple things which get overlooked and because the printers these days tend to hold stuff in their memory unless unplugged its always worth a try!

J!ll · Dec 13, 2010, 13:46:15

Hammer!

pctech · Dec 13, 2010, 13:57:17

I hate printers, they screw up in ever more innovative ways.

Rik · Dec 13, 2010, 13:58:31

So do their users, Mitch.

Den · Dec 13, 2010, 15:31:58

Are you saying I'm screwed up Rik?

Rik · Dec 13, 2010, 16:44:54

No, but your paper might be, Den.

pctech · Dec 13, 2010, 19:09:34

Talking of screweed up firmware my Mum had to take our two year old Ford Focus to the dealer today as various things had stopped working such as the lights on alarm when opening the door, low fuel alarm. and there was some interference with the radio when indicating.

Apparently they've had to reflash the vehicle management firmware which took a couple of hours in order to fix the issues.

Rik · Dec 13, 2010, 19:10:41

It seems to happen to Mercs quite a lot. Drive by wire was better when it meant the accelerator cable.

pctech · Dec 13, 2010, 19:11:46

So I heard when Mum worked for Merc.

No wonder services are so expensive.

Rik · Dec 13, 2010, 19:13:13

Bring back the greasy rag.

Glenn · Dec 13, 2010, 19:17:19

Don't know about rags, but there is a greasy spoon next to Reading Cattle market.

Rik · Dec 14, 2010, 09:23:15

Den · Dec 14, 2010, 21:25:33

The mystery goes on. The printer is now recognised and works OK, but I can only print from the bottom cassette and not from the top feed. I can print on both sides of the paper but only when it is drawn through the printer and not when I try to use top feed.

Rik · Dec 15, 2010, 10:16:46

Might be worth deleting it and re-installing the drivers, Den.