Printer stopped working

[Den]

Help: My Canon iP 6700d is off line and therefore not working. When I checked (by plugging it into my laptop) it comes up with a window saying "One of the USB devices attache to this computer has malfunctioned and windows does not recognise it" clicking on the unknown device it opens another window and states "Windows has stopped this device because it has reported problems (code 43). Does this mean my printer is duff or can it be fixed?

[Rik]

It's probably best to talk to Canon TS, Den, though I'd try swapping the USB lead first.

[Den]

I have tried a different lead and also tried plugging it into my laptop for the same message to come up. 

[Rik]

One for Canon, I fear then.

[pctech]

If what Rik has said doesn't work it would be advisable to see if there is any sort of reset button or mechanism as it could just be the internal firmware has stuffed itself up somehow.

Unfortunately I'm not familiar with the printer so will need to point you back to your manual.

If there is no way to do it or it doesn't work you may be looking at a new printer unfortunately.

[Rik]

There's often a key-hold sequence when powering up that will force a reset, Mitch, the problem is that they never put it in the manuals...

[J!ll]

I hate printers! they have a mind of their own 

[Lance]

Stupid question, but have you tried unplugging the printer rather than just turning off?

[Glenn]

Also try deleting ALL USB hubs and controllers from the Control Panel Device manager.

[J!ll]

Reinstall it, I will be doing that with mine  

[Den]

Stupid question, but have you tried unplugging the printer rather than just turning off?

That was the only thing I had not tried, so I have now and it printed straight away and now works as normal, strange or what     Thanks all 

[Lance]

Glad it worked. Sometimes its the simple things which get overlooked and because the printers these days tend to hold stuff in their memory unless unplugged its always worth a try!

[J!ll]

Hammer! 

[pctech]

I hate printers, they screw up in ever more innovative ways.

[Rik]

So do their users, Mitch. 

[Den]

Are you saying I'm screwed up Rik? 

[Rik]

No, but your paper might be, Den.

[pctech]

Talking of screweed up firmware my Mum had to take our two year old Ford Focus to the dealer today as various things had stopped working such as the  lights on alarm when opening the door, low fuel alarm. and there was some interference with the radio when indicating.

Apparently they've had to reflash the vehicle management firmware which took a couple of hours in order to fix the issues.

[Rik]

It seems to happen to Mercs quite a lot. Drive by wire was better when it meant the accelerator cable.

[pctech]

So I heard when Mum worked for Merc.

No wonder services are so expensive.

[Rik]

Bring back the greasy rag.

[Glenn]

Don't know about rags, but there is a greasy spoon next to Reading Cattle market.

[Rik]

 

[Den]

The mystery goes on. The printer is now recognised and works OK, but I can only print from the bottom cassette and not from the top feed. I can print on both sides of the paper but only when it is drawn through the printer and not when I try to use top feed.   

[Rik]

Might be worth deleting it and re-installing the drivers, Den.

[Den]

Thanks Rik, just done that and it works  I wonder why it happened?

[Rik]

That's Windows 7 for you, Den.

[Den]

You need to move with the times Rik 

[Rik]

I'm doing it, Den, and finding I've got obsolete printers because there's no Win 7 drivers for them.

[Glenn]

Which printer, Rik?

[Rik]

Laserjet 1022n, Glenn. The only driver I can find on the HP site is for a USB connection, not a network one. The lappy can see the printer if I log into the EWS via Firefox, but even the original drivers won't co-operate.

[Glenn]

http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/520832ea-9d53-465c-98ae-39188f1ffca5 maybe some use

[Rik]

Thanks, Glenn, but I can't find a driver on the HP site that isn't for a USB only installation, there seems no network support after XP.

The HP troubleshooting guide is at:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00312056&tmp_task=solveCategory&lc=en&dlc=en&cc=uk&os=228&product=439323&sw_lang=

and I've been right through that.

[Glenn]

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-53425-1&lc=en&dlc=en&cc=us&lang=en&os=2100&product=439323 should give basic print functions, I believe

[Rik]

Where did you get the clue that's a network driver, Glenn, I looked at it before and couldn't see any reference to network printing?

[Glenn]

It's the driver Ericsson used at MBNL in Amersham to get the network printers working on a temp basis

[pctech]

How about installing the USB driver for the printer and then adding a TCP/IP port?

[Rik]

It's the driver Ericsson used at MBNL in Amersham to get the network printers working on a temp basis

Thanks. Are they still using it or did they find a permanent solution?

[Rik]

How about installing the USB driver for the printer and then adding a TCP/IP port?

Interesting bit of lateral thinking, Mitch, I may try that if Glenn's method fails...

[pctech]

I've never tried it but as the driver's role is to generate the op codes it should be possible to get it to hand them off to the TCP/IP stack.

[Rik]

 

Makes you wonder why HP didn't do it, though, doesn't it.