No internet for 4 days and counting

klipp · Dec 13, 2010, 12:42:57

Quote from: Glenn on Dec 13, 2010, 12:17:42
From your home to the pole?

Yes I believe so.

klipp · Dec 14, 2010, 16:38:58

Well they "reset my port" at the exchange (whatever that means) which seems to have helped a bit. I am now able to use my internet service again although with a reduced downstream rate. 1900kbps on a 51db Line Attenuation. It's still dropping sync a lot but at least I have some kind of service for the first time in over a week.

I can't help feeling that it's a half finished job.

They talked about wanting to "lift and shift" my line but somebody, somewhere in the chain of command has said they are not allowed to do it, even though the engineers feel confident that would fix my line completely.

I'm this close to cancelling my internet completely because it's reached the stage where it is simply more trouble than it is worth...

Rik · Dec 14, 2010, 16:51:48

I sympathise, klipp, but things will get better if BT follow their normal pattern.

pctech · Dec 14, 2010, 17:03:12

If they are using Cisco kit at the exchange that could be a physical or virtual port.

klipp · Dec 15, 2010, 22:16:54

No calls from IDNet or BT today. The engineer said I'd hear from one or both of them. Anyway, resetting my port at the exchange seems to have made a big difference which might be why there's been no further communication. Currently synced at 2100kbps with 52db LA and 6db SNR. My router log shows there was a drop in sync twice this morning at around 9:30am but stayed connected the rest of the day. Perhaps the powers that be consider this to be stable enough to close the case.

klipp · Dec 16, 2010, 11:23:36

Just had Brian from IDnet on the phone. Seems the port reset only had a very short term success. I lost sync a lot so far this morning. He's been in touch with BT and insisted that the Lift and Shift should happen, so they're going to do that tomorrow morning.

I like Brian.

Rik · Dec 16, 2010, 11:24:50

He's good. I did try and get some info earlier, but Simon's computer was down, so he passed it across for me.

klipp · Dec 16, 2010, 11:32:04

Thanks Rik. I'm hoping that this Lift and Shift should put an end to all my internet woes. The BTOR engineers seemed to indicate it would make a big difference.

If I've learned anything this week it is that the problem must surely exist at the exchange since resetting the port allowed me to go from no internet to some internet.

Rik · Dec 16, 2010, 11:33:22

All it takes is getting BT to admit it.

Glenn · Dec 16, 2010, 11:48:33

And having a BT willing to go the extra mile to resolve the issue.

Rik · Dec 16, 2010, 11:55:34

Or even 100 yards.

klipp · Dec 17, 2010, 17:24:02

I assume the lift and shift has happened. My router log was showing no line signal for about 20 minutes this morning. I've had a couple of sync drops this afternoon but this could be due to my line being retrained (each resync has resulted in a higher downstream rate).

I will continue to monitor closely. Hopefully I'm reaching the conclusion of my internet woes.

Rik · Dec 17, 2010, 17:29:08

It sounds like it, 20 minutes is about right for a lift and shift.

klipp · Dec 18, 2010, 12:51:13

Dunno what happened yesterday lol. BTOR engineer just phoned 10 minutes ago to say he's done the lift and shift.

DorsetBoy · Dec 18, 2010, 12:58:56

Rik · Dec 18, 2010, 13:03:51

Quote from: klipp on Dec 18, 2010, 12:51:13
Dunno what happened yesterday lol. BTOR engineer just phoned 10 minutes ago to say he's done the lift and shift.

The mind boggles.

klipp · Dec 29, 2010, 12:49:56

I've been synced for 6 days without incident. That's a record.

SNR is kinda high though, 10db. Doesn't seem to be effecting speed so I'm not bothered.

Rik · Dec 29, 2010, 12:54:37

It's costing you about 5-700k, klipp, but if the line is stable, effectively you're going to get better speeds because your profile won't keep getting hit.