No connection to Internet and email frittzed as well - is it just me?

mog · Dec 30, 2010, 13:12:37

Morning All

Came back from a few days at relatives for Xmas to no internet connection.

Anyone having the same problem in the Basingstoke / North Hants area?

I have connected via my mobile dongle but whereas I could get email yesterday evening, today I can't send anything with the message 'could not log on to the SMTP server '?

Anyone else experiencing similar?

BR

Rufus

Rik · Dec 30, 2010, 13:16:40

No problems here, Rufus. Nothing is showing on the network status page either. Was your router left on while you were away? If so, unplug it for 30 minutes then try again. If you still have no connection, email or ring IDNet and someone will get back to you.

I take it you are set up to use the authenticated SMTP server, otherwise you would get that error from a dongle. However, that would only affect sending, not receipt of mail.

mog · Dec 30, 2010, 13:21:02

Hi Rik,

Many thanks for that. I did unplug the router three times last night - for 30 seconds, 1 hour and overnight but no change.

I tried to phone the IDnet support this morning and got a recorded message that they are closed until Tuesday 4th Jan. They gave a facility to leave a message with BT but I've been down that route before and didn't bother!

Rik · Dec 30, 2010, 13:22:23

Leaving a message will work. Is the router in sync?

mog · Dec 30, 2010, 13:27:25

In sync

DorsetBoy · Dec 30, 2010, 13:53:41

When you navigate to your router interface what stats are showing? Do you have synch with the exchange?

exxos · Dec 30, 2010, 14:26:39

Not sure if I have a similar problem though DSL light is always green, but the "internet" light keeps going red on my netgear router, internet has gone off a few times so far today.

mog · Dec 30, 2010, 14:29:37

WOW - I really must complain here more often

Internet and all connections have suddenly returned!

I suspect there was a problem with the line locally - a BT Openreach van was 'loitering' earlier!

DorsetBoy · Dec 30, 2010, 14:34:05

Quote from: exxos on Dec 30, 2010, 14:26:39
Not sure if I have a similar problem though DSL light is always green, but the "internet" light keeps going red on my netgear router, internet has gone off a few times so far today.

QuoteBroadbandThere are currently 2 open and 2 closed issues. View all >
Thu 30/12/2010 at 06am Ongoing Problem in the Middleton-In-Teesdale and the Forest-In-Teesdale Areas

Dialling codes affected: 01833

Estimated time to resolve: 2hrs

We know that some of our customers in the Middleton-In-Teesdale and the Forest-In-Teesdale areas are having trouble getting online at the moment. Sorry about this. We're working to fix the problem as quickly as we can.
Thu 30/12/2010 at 01pm Ongoing Problem in the Bourton on the Water Area

Dialling codes affected: 01451

Estimated time to resolve: 2hrs

We know that some of our customers in the Bourton on the Water area are having trouble getting online at the moment. Sorry about this. We're working to fix the problem as quickly as we can.

What area are you from? If you have synch but dsl is down it will be a local event or BT failure somewhere.

Niall · Dec 30, 2010, 14:45:38

My sisters connection has gone completely unstable again. Well the connection seems okayish, just when the phone rings the connection drops! Plus the line has IMMENSE amounts of noise. I really think there is something wrong with the local exchange for him (sisters other half), or the line outside their house as there is literally nothing wrong within the house itself. Everything is new and tested, and tested with my router too, and their router works here, etc.

I think they're about to phone idnet support actually. I doubt BT will do anything though. Gits.

exxos · Dec 30, 2010, 15:02:38

Im in staffordshire area been connected 25mins so far so seems to have settled down.

Rik · Dec 30, 2010, 15:43:33

Rik · Dec 30, 2010, 15:44:16

Quote from: mog on Dec 30, 2010, 14:29:37
WOW - I really must complain here more often

Internet and all connections have suddenly returned!

I suspect there was a problem with the line locally - a BT Openreach van was 'loitering' earlier!

We have our methods.

Tacitus · Dec 30, 2010, 16:14:44

Quote from: exxos on Dec 30, 2010, 15:02:38
Im in staffordshire area been connected 25mins so far so seems to have settled down.

I'm not that far from you and haven't noticed anything. Checking the router logs doesn't show anything either, so I'm guessing it may be a local problem.

Simon · Dec 30, 2010, 21:07:07

Quote from: mog on Dec 30, 2010, 14:29:37
WOW - I really must complain here more often

We have friends in high places.