Hotmail e-mails 'missing' from accounts

DorsetBoy · Jan 02, 2011, 15:24:28

http://www.bbc.co.uk/news/uk-12103707

QuoteA number of people with Hotmail accounts have posted complaints on Microsoft forums complaining that their e-mails have been deleted.

Users around the world say e-mails are missing from their inbox and from other folders within their Hotmail accounts.

A spokeswoman for Microsoft said that the issue of missing e-mails was not a widespread problem.

The company said it is working to rectify the problem and apologised to customers for any inconvenience

Rik · Jan 02, 2011, 15:51:41

If people will use hotmail...

Niall · Jan 02, 2011, 23:42:50

I like hotmail

It's my main account

Quite honestly, I think they're easily the best out there by an absolutely huge margin. Yes they have problems occasionally, and due to the owners of them being the dark overlords of hell itself (sorry, couldn't resist

) everyone jumps all over them at the best of times, and they also get a huge amount of press when things go wrong. I imagine that if all the other providers of email got the press they did when things went wrong, no one would use anything other than post, crippling the non snow dependant Royal mail (ooo that was petty, but felt good

).

I may have been drinking the left over champagne

Simon · Jan 02, 2011, 23:51:07

Funnily enough, I had a friend call tonight, and all of her Hotmail emails have disappeared. I didn't know what to say, except, "Oh dear!". Hopefully they'll be back in the morning.

Niall · Jan 02, 2011, 23:54:30

Maybe they're having a holiday

It makes you realise how many servers they use to store info though. That being said, most probably wouldn't realise that anyway, but you know

talos · Jan 03, 2011, 07:47:56

I agree I like Hotmail, I've used it for years, without any real problems, at least I could rely on it to be there whatever service provider I use

pctech · Jan 03, 2011, 19:25:14

If you really rely on your mail, you should really pay for a hosted solution as I do as if a company loses your mail you can hold them to account (no pun intended)

Free and ISP bundled accounts are often provided on a 'best endeavours' basis or as an additional benefit so they can duck out of it.

That outfit that promises honest broadband from Yorkshire screwed up their ISP bundled mail storage a few years back when an engineer thought they were working on the backup when they were working on the live mail storage platform and lots of mails were lost.

Simon · Jan 03, 2011, 21:54:09

Quote from: pctech on Jan 03, 2011, 19:25:14
If you really rely on your mail, you should really pay for a hosted solution as I do as if a company loses your mail you can hold them to account (no pun intended)

Doesn't get your mail back though...

pctech · Jan 03, 2011, 22:15:16

True

Ted · Jan 03, 2011, 22:46:41

Quote from: pctech on Jan 03, 2011, 19:25:14
If you really rely on your mail, you should really pay for a hosted solution.

Couldn't agree more. Around £14 a year for 5 mailboxes with 1 and 1, that includes your choice of Domain. Extremely reliable and fast, never had a problem worth mentioning in two and a half years.

Rik · Jan 04, 2011, 10:13:36

Same here, Ted.

esh · Jan 04, 2011, 11:23:34

Hotmail has now been restored.

I would never use Hotmail if only for its reputation. Not only does it look terribly unprofessional (here in the UK at least) to hand out your email as a hotmail one, but a lot of websites refuse hotmail addresses for signup etc now too.

Rik · Jan 04, 2011, 11:25:53

Including this one, esh.

nowster · Jan 04, 2011, 11:42:51

You try getting email into Hotmail. Lots of times I've heard people saying that they've not received email sent to their Hotmail accounts (sent from non-Hotmail addresses). Many mailing lists, on signing up, say the equivalent of "Hotmail? Don't bother. The emails won't get to you."

Rik · Jan 04, 2011, 12:01:41

That's why we don't allow it, if someone forgets their password and requests a reminder, they won't get it.

esh · Jan 04, 2011, 12:18:43

The question is then, where does it go?

Maybe Microsoft have accidentally manufactured their very own black hole, and so to try and satiate it they redirect floods of hotmail into it.

Or not.

Rik · Jan 04, 2011, 12:31:15

There's a big hole somewhere...

Simon · Jan 04, 2011, 14:49:06

... And it's filling up!

Rik · Jan 04, 2011, 16:13:30

Good job disk prices keep falling.

pctech · Jan 04, 2011, 17:20:50

Quote from: Ted on Jan 03, 2011, 22:46:41
Couldn't agree more. Around £14 a year for 5 mailboxes with 1 and 1, that includes your choice of Domain. Extremely reliable and fast, never had a problem worth mentioning in two and a half years.

I use 1and1 too as there's also the secure webmail so can check it from work which is very handy.

Technical Ben · Jan 04, 2011, 18:02:39

Quote from: Rik on Jan 04, 2011, 12:01:41
That's why we don't allow it, if someone forgets their password and requests a reminder, they won't get it.

My original Hotmail account decided it was a great idea to email the password reminder to the same forgotten account. So I lost it to the depths of the internet.

Rik · Jan 04, 2011, 18:04:30

Now that is daft.