Very slow speeds recently

[Westy]

I have been getting speeds like this for the last couple of days.



Just would like to know why, as usually I'm getting 5 times that.
No other programs are running (I have think broadband monitor on 24/7 so I would know if something on my computer was using bandwidth).
And this computer is the only device attached to my router.

It feels as if I have been limited/capped or what ever it is referred too, how ever I have had no email indicating this from IDNet.

Thanks

[.Griff.]

Try performing a test at - http://speedtester.bt.com/

What is the result and what is the IP Profile?

[Westy]

"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."

Will try again later!

[DorsetBoy]

IDNet do not cap or limit throughput, can you get router stats ?

[john]

Just lately I've noticed that my connection is getting slower. My daughters just got a new laptop and she's tried to download some updates and AV stuff and the downlaod speed was only about 4kps.

I thought I'd try the BT Speedtester, I haven;t used it for a while and it's asking me for a Service ID which is :

"Service ID is another identifier like your telephone number that uniquely identifies your broadband service. You need to call your ISP to get the Service ID for your Broadband service."

I don't recall being asked for this before and I don't have a record of it. I've logged onto the Idnet web site but can't find any mention of it their either. It does have a link to the BT Speedtester if one suspects that the speed is too slow but doesn't quote a Service ID.

Does's anyone know what it is or where to find it.

Sorry if I'm missing something obvious here.

[Lance]

You only need your telephone number OR service ID. I've never seen a service ID but hopefully you know the phone number!

[john]

Thanks Lance, serves me right for not reading the instructions, it does say one or the other (or both).

Unfortunately when I tried the test I get the message:

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

I seem to remember this is usually what happens when I've tried to use it before.

I'll try again some other time.

 

[Westy]

Well it appears we have located the problem!

Download speedachieved during the test was - 906 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1600 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

Why is my IP profile now set to 1000kbps? And how do I change it back to what it should be?

[Glenn]

Westy, can you post your router stats please?

[Westy]

Code Select Expand


System Up Time 251:44:57
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1592392 2486567 0 917 26303 30:08:05
LAN 100M/Full 19003156 13522246 0 4080 1511 251:44:53
WLAN 11M/54M 0 0 0 0 0 176:40:42

ADSL Link Downstream Upstream
Connection Speed 1600 kbps 448 kbps
Line Attenuation 32 db 14.5 db
Noise Margin 4 db 10 db

[Lance]

Your profile adjusts automatically depending on your sync speed. Movements down happen instantaneously but movements up can take up to 5 days.

Your sync does look low for your attenuation, I'd expect you to be getting 8mb.

Apologies I've not read back over the thread, but have you checked your internal wiring and is there any noise on the voice line?

[Rik]

Hi Westy. For that low a sync speed on a 32db line, you must have noise pickup on the circuit. How's the router connected to the socket, eg are you using an extension lead? How many sockets do you have on your line, and what's connected to them? Anything been added recently?

[Westy]

Hi Westy. For that low a sync speed on a 32db line, you must have noise pickup on the circuit. How's the router connected to the socket, eg are you using an extension lead? How many sockets do you have on your line, and what's connected to them? Anything been added recently?

The router is connected directly to the splitter, which connects directly to the BT socket, which is connected directly to the telephone pole outside. Nothing more nothing less, nothing else attached on  the line, I don't even have my phone plugged in.

And nothing has changed in the last 3/4 days, infact both computer and router have remained turned on in those days.
I also have suspicion that may neighbour is having the same problem, he was complaining yesterday that his internet was being very slow, and was asking if I was leeching from his wireless.

[Rik]

Do you have an NTE5 master socket, the type where you can remove the bottom part of the faceplate?

[Westy]

Do you have an NTE5 master socket, the type where you can remove the bottom part of the faceplate?

If the simplified version of the question is "Does the bottom half have screws in it", then yes it does! If not then sorry but i'm not sure how to tell.

[Steve]

Can you connect to the test socket behind the removal faceplate and see if there's any improvement in router stats

[Westy]

Can you connect to the test socket behind the removal faceplate and see if there's any improvement in router stats

Well I could, but I would rather not fiddle with something I know nothing about when I'm not sure how that could have anything to do with it. I don't know much about the BT socket, so could you please explain how that could be the problem even though it hasn't been touched in years?

[Rik]

As Steve says, Westy, remove the faceplate and connect to that. The significance of doing this is that it disconnects any internal wiring and is BT's demarcation point. If nothing improves, do you have access to a second router you could test with?

[Glenn]

http://www.idnetters.co.uk/forums/index.php/topic,1904.msg31528.html#msg31528 has photos as to what to expect.

[Westy]

As Steve says, Westy, remove the faceplate and connect to that. The significance of doing this is that it disconnects any internal wiring and is BT's demarcation point. If nothing improves, do you have access to a second router you could test with?

Done, and no improve ment. And no I do not have a spare router, but once again I feel i'm missing something. If the problem is the IP profile, and the IP profile can only be changed by BT, then how could that have anything to do with my router?

Sorry, not so up to date with all this IP profile stuff!

[.Griff.]

Done, and no improve ment.

When you say no improvement what exactly do you mean?

If you mean there's no improvement in IP Profile then that's because it can take a day or two for it to update.

What were your router stats when connected to the master socket?

[Rik]

Sorry, let's go back to basics. The IP profile is a dynamic figure, determined by the sync speed. It's not fixed in stone. Your problem is not your profile, it's your sync speed. You should get a full 8M from your line, but noise is preventing that from occurring, we're trying to find out why. If you connect your phone and dial 17070, then select option 2, quiet line test, do you hear anything more than a background hiss or hum?

[Westy]

When you say no improvement what exactly do you mean?

If you mean there's no improvement in IP Profile then that's because it can take a day or two for it to update.

What were your router stats when connected to the master socket?

Identical, or at least the ones I checked. And the speedtests were the same.

[Westy]

Sorry, let's go back to basics. The IP profile is a dynamic figure, determined by the sync speed. It's not fixed in stone. Your problem is not your profile, it's your sync speed. You should get a full 8M from your line, but noise is preventing that from occurring, we're trying to find out why. If you connect your phone and dial 17070, then select option 2, quiet line test, do you hear anything more than a background hiss or hum?

Sorry but I cannot do this test as I do not have a phone! Only use my mobile for calls >.<

But what I don't understand is 5 days ago I was getting my usual 5mb, then the internet goes all unstable for an hour, and then I end up being capped at 1mbps. How could that be related to any of my hardware? Surely if it was a hardware problem my end there would be spikes, and not just a constant capped 1mbps?

Anyways in 30 minutes my neighbour (My cousin) gets home, and he is on BT 8mb and also usually gets 5mb, so if he also has a IP profile of 1000kbps then that should rule out the problem being my end, if not then I guess were going to be here a while!

[Westy]

Although here is something that may interest you, now that I have put my BT socket back together I went to check my router stats again, and now its showing these figures.

Code Select Expand


System Up Time 261:00:39
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 7094 10193 0 917 8405 00:18:39
LAN 100M/Full 20031045 14248279 0 603 1535 261:00:35
WLAN 11M/54M 0 0 0 0 0 185:56:24

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 15 db 2.5 db
Noise Margin 14 db 26 db

[Steve]

I wonder if BT have mended something as those now look fine.

[Westy]

I wonder if BT have mended something as those now look fine.

I am still getting capped at 1000kbps, and my IP profile says 1000kbps, but from what I have gathered that will take a little time to change anyway?

[Steve]

It will take time, but since your now syncing so much higher than before an initial improvement should occur quite soon. If it's still the same tomorrow ask support to give BT a nudge.

[Rik]

You're not capped, not in the conventionally used sense of the word. Your sync speed has dropped to a level that only gives you a 1M profile, and this limits your throughput. Given the level of change, it should correct in a few hours. Either your faceplate was an issue or it happens to have coincided with some BT work.

[Westy]

You're not capped, not in the conventionally used sense of the word. Your sync speed has dropped to a level that only gives you a 1M profile, and this limits your throughput. Given the level of change, it should correct in a few hours. Either your faceplate was an issue or it happens to have coincided with some BT work.

Well while I was connected directly to the master socket (Or what ever its called) I was still get the bum figures, but when I went back to normal it seemed to have sorted, so I have no idea what was going on! Either way I just hope my good old speeds come back, was a nightmare not being able to download, or worse, downloading but having it draining all my bandwidth so it was impossible to do anything else!

Will let you know what happens.
Thanks!

[Rik]

Our pleasure.

[Westy]

I would say that's pretty much fixed!

Thanks again guys

[Rik]

NP.