2700 DSL connection problem

KeG123 · Jan 25, 2011, 19:18:21

Would appreciate some help if poss

Just received a 2700 (second hand, ebay) with a view to experimenting and squeezing out as much as possible from my long line (5k, Att 63.5db). My ISP is BT. My Netgear router manages 750K down and 310K up and hasn't lost the connection in the three weeks I've had it (until I unplugged it to try the 2Wire

)

Followed the excellent guides on this forum and reset the modem and accessed the set up wizard. Unfortunately I get the 'unable to detect DSL signal' message.

My Netgear 3300 has no problem detecting and syncing - do I have a faulty 2700 ?

Kev

Rik · Jan 25, 2011, 19:20:30

Hi and welcome to the forum.

You certainly may have. Is there another line you could try it on, to see if the same thing happens? Have you tried using a different cable between router and phone socket?

KeG123 · Jan 25, 2011, 19:26:51

Hi Rik

I've used the same cable used by the Netgear so I know the cable and connection to my BT IPlate is fine.

The DSL connection green light on the 2700 flashes with or without the DSL cable plugged in.

Just wondering if I was doing something wrong before I try and get it exchanged

pctech · Jan 25, 2011, 21:36:08

IF DSL is flashing without the cable to the phone jack being in its definitely a dud.

KeG123 · Jan 25, 2011, 23:42:21

should have got a new one

Polchraine · Jan 26, 2011, 10:05:23

Return it to the seller for a full refund. Unless they sold it as faulty you have every good reason to return it and if they refuse raise a dispute.

Ray · Jan 26, 2011, 10:54:04

MisterW · Jan 26, 2011, 12:34:49

QuoteI've used the same cable used by the Netgear so I know the cable and connection to my BT IPlate is fine.

Have you tried the one that came with the 2700 ?
Some RJ11 connectors use the 2 inner pins whilst other use the outer 2, although I must say I thought the 2700 could detect the DSL on either pair...

KeG123 · Jan 26, 2011, 13:44:58

Quote from: MisterW on Jan 26, 2011, 12:34:49
Have you tried the one that came with the 2700 ?
Some RJ11 connectors use the 2 inner pins whilst other use the outer 2, although I must say I thought the 2700 could detect the DSL on either pair...

Thanks for the suggestion but its all packed up and ready to be posted back to the seller.

Yes, I read that the 2700 should look for inner and outer pins and you will hear a relay clicking whilst it does that. I didnt hear any clicking so maybe that was the problem

MisterW · Jan 26, 2011, 18:40:28

Yes, you should definitely hear a relay click during the startup, if that's not happening I suspect it IS a faulty unit.

Rik · Jan 26, 2011, 18:43:04

Of course, you have to add eventually, given the 2700s speed of booting.

KeG123 · Jan 26, 2011, 19:30:38

Quote from: Rik on Jan 26, 2011, 18:43:04
Of course, you have to add eventually, given the 2700s speed of booting.

KeG123 · Feb 03, 2011, 21:36:04

Just got my replacement

Excellent results

For those struggling with long lines (to the exchange) just wanted to share the results of replacing my Netgear router with a 2Wire 2700

BEFORE

ADSL Link   Downstream   Upstream
Connection Speed   960 kbps   448 kbps
Line Attenuation   63.5 db   31.5 db
Noise Margin   6.3 db   12.0 db

AFTER

Down Up
Rate:   1248 kbs   448 kbs
Max Rate:   1248 kbs   684 kbs
Noise Margin:   6.0 dB   13.0 dB
Attenuation:   63.0 dB   31.5 dB
Output Power:   16.2 dBm   11.9 dBm

Still have a download of 750K but hoping for better over the next few days of the settling in period, but ping time has reduced right down to 35ms already.

Well chuffed

Glenn · Feb 03, 2011, 21:39:23

Steve · Feb 03, 2011, 21:42:50

Rik · Feb 04, 2011, 10:00:02

Welcome to the 2700 fan club.

Glenn · Feb 04, 2011, 11:19:00

On my long line last week, a Speedtouch 585 v6 was sync'ing around 2880, swapping it for my 2700 v6, gives me 3392, 32k below a 3m profile.

Rik · Feb 04, 2011, 11:20:45

BT's arbitrary limits are so frustrating.

Polchraine · Feb 04, 2011, 13:16:38

Quote from: Rik on Feb 04, 2011, 10:00:02
Welcome to the 2700 fan club.

Turned off my 2700 ! Well, actually turned it into a WAP along with the other two.

It's been part replaced with a product that is totally user unfriendly called Huawei and the other part is a 2701.

I wonder if 2wire will develop a VDSL modem and router?

I still have one connected in my Scottish location - has not been rebooted or even lost sync for nearly 6 months.

MisterW · Feb 04, 2011, 14:50:53

QuoteI wonder if 2wire will develop a VDSL modem and router?

Yes, but you'll not be able to get them on ebay for a while.

Glenn · Feb 04, 2011, 15:30:59

Are 2Wire keeping their name, or being rebranded to Pace?

Rik · Feb 04, 2011, 15:35:22

Interesting point, Glenn.

MisterW · Feb 04, 2011, 15:47:45

Probably doesn't matter too much since all of their stuff is rebadged to some extent by the ISP's through which they sell, as in BT Business Hub.

KeG123 · Feb 05, 2011, 11:54:59

Download still at around 740K so I guess IP profile is still 750K (cant check, BT tester playing up at the mo)

Looks like we had a power cut in the night (which we do occasionally in bad weather out in the sticks

), so that hasn't helped.At least 2700 re-synced 1248

Rik · Feb 05, 2011, 12:01:46

Your profile should rise to 1M if you can hold that speed. I'd suggest you consider putting the router on an uninterruptible power supply, it can help in many ways.