Broadband drops when phone rings

lozcart · Feb 26, 2011, 11:39:14

It came back up again about half a hour ago but with a uncancelled echo of +25 have had one phone call and it dropped with massive errors and won't reconnect again.

I cant leave a message for support as the mail box is full.

Steve · Feb 26, 2011, 12:01:48

I wonder if it's related to torrents of rainfall we've had recently.

lozcart · Feb 26, 2011, 13:05:29

Steve, the problem started yesterday morning before all the rain so I don't think it is connected.

I'm now back up again but dont want to ring the line as I'm sure it will drop again as the uncancelled echo is +19.

Can anyone explain to me what uncancelled echo is and what could possibly cause it on BT side of the connection. I know it would normally be my filters but we know this is not the case as it doesnt get any better with the phone disconnected completely or the router in the test socket. The reason I ask is when I mention it to BT and IDnet they are non the wiser. I'm sure if the uncancelled echo problem is resolved then so will be my problems. It would be good to give them a few pointers.

Rik · Feb 26, 2011, 13:05:50

Quote from: lozcart on Feb 26, 2011, 11:39:14
It came back up again about half a hour ago but with a uncancelled echo of +25 have had one phone call and it dropped with massive errors and won't reconnect again.

I cant leave a message for support as the mail box is full.

TBH, they won't be able to do anything till Monday, but drop them an email.

Rik · Feb 26, 2011, 13:07:58

Quote from: lozcart on Feb 26, 2011, 13:05:29
Can anyone explain to me what uncancelled echo is and what could possibly cause it on BT side of the connection.

QuoteThis would be reading suspicious if you had forgotten to put a filter on every phone, fax, tivo, cable box, alarm, etc. in the home. This reading would be high because an unfiltered device could cause more echo then the modem can compensate for and thus lead to lower sync rates. This does not always happen, but if you get a Suspicious reading for Uncancelled Echo, filters are the first thing to check!

lozcart · Feb 26, 2011, 13:08:50

Thanks Rik, I've sent them two emails one first thing this morning and another about an hour ago.

Rik · Feb 26, 2011, 16:54:21

Any response?

lozcart · Feb 26, 2011, 17:21:26

No Rik nothing from support.

My connection is still holding but I still haven't tried phoning the line, my family won't let me as they don't want to be without the connection.

Rik · Feb 26, 2011, 17:22:24

Understandable.

lozcart · Feb 27, 2011, 12:33:53

I've just checked my phone for a dial tone and this immediately caused the broadband to drop and again it won't reconnect. This is getting ridiculous.

I've emailed IDnet requested it's escalated with BT as there is an obvious fault which they seem unable to fix.

Rik · Feb 27, 2011, 12:56:50

They probably haven't worked out what it is or where.

lozcart · Feb 27, 2011, 18:42:26

My connection has stayed down this time no sign of it getting a sync.

I will contact support tomorrow morning to kick BT

Rik · Feb 27, 2011, 18:48:12

Good luck.

lozcart · Feb 27, 2011, 18:50:51

It comes to something when my Orange dongle is more reliable than my home broadband connection

lozcart · Feb 27, 2011, 21:14:17

Router has now synced, uncancelled echo +29 and lots of FECs indicated both upstream and downstream so not looking good. I dare not try the phone line!

Rik · Feb 28, 2011, 09:57:36

lozcart · Feb 28, 2011, 14:45:49

BT visit number four lined up for the morning. $:-\$

Rik · Feb 28, 2011, 15:53:33

Let's hope this engineer has a bit of tenacity about him.

lozcart · Mar 01, 2011, 10:55:48

I've got the same engineer as last time so I haven't had to explain the problem to him again. He is at a loss as to why the connection held for 5 days after his last visit only to go bad again. He has checked the connections at the exchange and cabinet which were fine but this has put back some stability to the line. He seems determined to find a fault and has called in reinforcement, they are currently checking and remaking all the joints from the house to the cabinet.

Rik · Mar 01, 2011, 11:00:17

You can't ask for much more.

lozcart · Mar 01, 2011, 11:06:34

There was a fault at my exchange last Friday and they had to change a line card this however seems unconnected to my problem.

The engineer has also been on my computer googling uncanceled echo to try to find out what might cause it! He is impressed with all the line details the 2wire gives and seems to use this information above his test equipment.

Rik · Mar 01, 2011, 12:31:48

He is a gem - feed him a bacon butty.

Lance · Mar 01, 2011, 12:33:38

Quote from: Rik on Mar 01, 2011, 11:00:17
You can't ask for much more.

Although FTTP would be nice!

Rik · Mar 01, 2011, 12:36:46

So would a direct link...

lozcart · Mar 01, 2011, 12:37:52

They couldn't find anything wrong with the wiring and so wanted to arrange a cease and reprovide on the line. They tried to arrange this with BT wholesale but were unable so have asked me to contact IDnet to arrange.