BBC iplayer on iPad

MikeSh · Feb 11, 2011, 15:34:07

Just installed the "BBC iplayer" app on my iPad yesterday. Everything works except for the live streaming of Radio 4 which fails showing;
"Failed to load programme;please try later".
All other BBC TV and Radio channels stream live perfectly.
Anyone else experienced this please?

Rik · Feb 11, 2011, 16:58:20

I don't use iPlayer, Mike, sorry. It sound almost like a server error for Radio 4.

lozcart · Feb 11, 2011, 17:51:11

Radio 4 not working for me Mike, everything else seems ok.

MikeSh · Feb 11, 2011, 18:35:01

Yes - sort of suspected it was "them"

Thanks

Lance · Feb 11, 2011, 22:51:15

Always nice to check though isn't it!

MikeSh · Feb 12, 2011, 07:11:47

Quote from: Lance on Feb 11, 2011, 22:51:15
Always nice to check though isn't it!

Yes, there's comfort in numbers

MikeSh · Feb 12, 2011, 15:23:00

Well just tried connecting the iPad via my "3" MiFi network dongle and R4 comes through loud and clear.
So has anybody got any ideas why the wireless on my Netgear DG834G v4 causes BBC R4 only to fail please (all other progs work OK) ?

Rik · Feb 12, 2011, 15:36:37

TBH, none, Mike.

MikeSh · Feb 12, 2011, 15:38:33

Rik · Feb 12, 2011, 15:53:05

Quite. A word with support might be called for.

pctech · Feb 12, 2011, 15:53:37

I have a v4 but no iPad but tried it with an xbox wireless adapter and found it to be quite weak TBH.

Steve · Feb 12, 2011, 16:04:12

I've managed to reproduce this error and found a solution on mine anyway to play radio 4 live,as you say the other channels work.

Try this go into settings>general>network>wifi>choose network>select your current wifi connection> under DNS change the address (currently router)i.e 192.168.0.1 to 8.8.8.8 > Renew lease.

It works on mine and when I revert back to the router as DNS it fails.

8.8.8.8 is Google's DNS it's easy to remember but you might wish to try another.

Rik · Feb 12, 2011, 16:07:19

What's at 8.8.8.8, Steve?

pctech · Feb 12, 2011, 16:11:30

Google's DNS though thought it might be 6.6.6.6.

Steve · Feb 12, 2011, 16:13:08

Google primary DNS server, the iPad automatically sets the DNS to the routers IP address so I've just asked it to look elsewhere . I'll try IDNets primary next to see if that works

Rik · Feb 12, 2011, 16:16:06

Thanks, guys.

Steve · Feb 12, 2011, 16:22:20

I've just tried setting the DNS server in the iPad to either of IDNet DNS servers and confirm that I am unable to stream Radio 4 live via iPlayer . Changing to Google DNS and it works fine.

Rik · Feb 12, 2011, 16:23:08

Email to support, Steve?

Steve · Feb 12, 2011, 16:26:00

I think so, just tried 208.67.222.222 which is OpenDNS and that works as well. I just used google's first as it's easy to remember and less keystrokes

I'll refer them to this thread perhaps MikeSH can confirm?

MikeSh · Feb 12, 2011, 16:28:38

Steve - that worked for me. Many thanks

It looks like there may be a problem at one of the BBC servers perhaps?

Rik · Feb 12, 2011, 16:29:48

Quote from: Steve on Feb 12, 2011, 16:26:00
I think so, just tried 208.67.222.222 which is OpenDNS and that works as well. I just used google's first as it's easy to remember and less keystrokes

I'll refer them to this thread perhaps MikeSH can confirm?

Is there only a single DNS setting on the tablet? I wonder if that's the problem.

Rik · Feb 12, 2011, 16:30:14

Quote from: MikeSh on Feb 12, 2011, 16:28:38
Steve - that worked for me. Many thanks
It looks like there may be a problem at one of the BBC servers perhaps?

On the face of it, Mike, it's an IDNet DNS issue.

MikeSh · Feb 12, 2011, 16:33:51

Quote from: Rik on Feb 12, 2011, 16:30:14
On the face of it, Mike, it's an IDNet DNS issue.

Right Rik - I would be interested to know how it can be so selective as regards which programme to reject

Rik · Feb 12, 2011, 16:35:14

It suggests to me, and I could be completely wrong, that Radio 4 has a separate IP address (possibly all channels do) and that it hasn't propagated to IDNet yet.

Steve · Feb 12, 2011, 16:35:49

I've let support know.