Making a Call Drops my ADLS2+

[mk1]

I wonder if anyone can help, When i make or receive a call via my idnet landline my broadband drops and loses the adsl connection, i have a netgear dgnd3300, which indicates the connection after a few secs of a call the adls light flashes red indicating it has lost connection! Is this just because i have a poor line or do i need to do something to fix this?

[Rik]

The first thing to do is to try another filter, it's the most likely cause of the problem.

[mk1]

I have tried a different filter, am i wrong to assume that if the filter was faulty i would have noise on the line, which i cannot hear? Thanks for thr fast responce!

[Rik]

A faulty filter wouldn't necessarily produce noise, the usual thing is that it lets the voice traffic leach into the broadband circuit and corrupts the signal. What sort of phone is it, eg DECT or wired, has anything changed recently, ie have you attached anything new to the phoneline? Is the router connected to the master socket, a hard-wired extension or a flying lead extension?

[mk1]

The filter is connected to the test socket at the master, which has a cheap £5 argos phone attached to it (this is wired). then the router is attached to the filter dsl. There is an extention but there is not anything connected to it. It seems to have always happened i just don't use the land line too much.

[Rik]

Do you have an NTE5 master, the type where the bottom part of the faceplate can be removed?

[mk1]

Yes this is where the filter is connected too

[Rik]

Remove that faceplate and, behind it, you will see a BT-type socket, right of centre. Plug the filter into that. At that stage you have removed all internal wiring from the equation. If that doesn't work, try putting two filters in series, if that doesn't work, try another phone if you can. Try also not connecting the phone then ringing your number from a mobile, see if that has the same effect.

[mk1]

It is currently connected to the that socket, i believe it must just be the phone because if i disconnet the phone all if fine its only when i connect the phone and use it? I will also try two filters connected together see what that does

[Rik]

Let us know. My bet is on the phone at the moment.

[mk1]

Ok so i unplugged the phone then rang my number for about a min then the adsl dropped again so maybe not the phone?

[Rik]

No, we have another similar case at the moment. Give support a call/email and explain what you've tried, they can then test the line.

[mk1]

are they open now?

[Rik]

No, 8am - 6:30, Monday to Thursday, 8am - 6pm Friday.

[mk1]

OK i will try calling in the morning, thanks

[Rik]

NP. Let us know how you get on.

[mk1]

An Update...

So i called help in the morning and they said i should try a different router which produced the same result, the line would drop when i call my land line even with no phone connected. I did notice at lunch time it was much harder to drop the line than in the evening via this menthod. I purchased an i-plate with doubt it would make any difference, but hey presto, with the i - plate and a mirco filter the line does not seem to drop when i call it any more. I guess after a few days my sync might go up to, it is currently at 3072 down and 760 up. I don't really want a BT guy to come out and test the line as i don't want to risk the large call out charge if they don't find a fault. I see how this i plate does.

[Rik]

We forgot to suggest a ring-wire check, sorry.

[mk1]

lol yes well i thought i have managed to removed this by pulling out the relevant wires from the extension.

[Rik]

It should have worked.

[BrianM]

Up to about 13 months ago I was  experiencing regular disconnections, on average about one every hour,a real nuisance,  not through receiving or making a phone call though. I too bought a B T I-plate but was sceptical about it making any difference. I learnt that removing the bell wire could be just as effective but just couldn't be bothered removing it, and the price of an I-plate on Amazon was about a fiver then.   It's been in place now for 13 months  with i think maybe a couple of disconnections and i did notice a slight increase in speed.  Well pleased.  Good luck mk1.  

[MisterW]

We forgot to suggest a ring-wire check, sorry.

...but if you are using the test socket then that will disconnect all internal wiring ( well it SHOULD do if its wired correctly ).
If either removing the ring wire or using an I-Plate makes a difference from when using the test socket then it suggests that there are extensions which are wired directly to the incoming line ( possibly via a junction box ) rather than wired to the NTE5 removeable faceplate. 

[Rik]

It does. The only other possibility I could think of was that the socket is a bit worn, and the iPlate is making better contact.