BroadBand down

[crynshame]

Phoned Support on Friday afternoon, just took my phone number. Guess it will be Monday before they get back to me.Been having these stats for the past 3 day`s.

I`m in the east of Scotland Fife area..Exchange code: ESLCG  (Lochgelly)





Line stats Linksys WAG 354G:


ADSL Line Type GDMT
ADSL Line CodingADSL Line Coding INTERLEAVED
Line Attenuation (Down):13  (Up):6
Noise Margin (Down):12  (Up):26
Total Output Power (Down):0  (Up):0
Current State DownStr: 8128(K)  UpStr: 448(K)
undefined UP
FEC(FAST) (Near):0  (Far):0
FEC(INTERL) (Near):0  (Far):1272
CRC(FAST) (Near):0  (Far):0
undefined (Near):0  (Far):0
HEC(FAST) (Near):0  (Far):0
HEC(FAST) (Near):0  (Far):0
Showtime last(sec) 174773
ADSL FW Version 0.52
ADSL Board Type Annex A


Bt test taken on the 16th

FAQ


This Test comprises of Best Effort Test:  -provides background information.

Download  Speed
255 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 255 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Thanks Tommy

[pctech]

BT don't tend to react to 1 line being down over the weekend so not much support can do.

[Glenn]

Tommy, do you get the same router stats when plugged in to the test socket behind the faceplate on your master socket?

http://www.idnetters.co.uk/forums/index.php/topic,1904.msg31528.html#msg31528

[Rik]

Hi Tommy

What are your normal stats like? Did support say anything about a likely cause?

How is your router connected to the phone line, extension or master socket?

[Lance]

Hi Tommy,

Am I right in thinking that you've got a connection, but its just running very slowly?

Your stats suggest you've got max sync and profile for a Max connection.

[Steve]

Wireless or wired connection to the router Tommy?

[davej99]

Tommy, I would avoid disturbing your connection too much till tech support open Monday. You seem to have a good sync and you do not want to lose it with too many disconnects. You can disconnect/terminate your session in router admin and then reconnect without losing your router sync. You might then do a router power down and reboot during the day to reset your connection and session if you like.

I would ensure you can make a wired connection, if you have a wireless router, to eliminate wireless issues when required and be ready to make a connection to the BT test socket as required. If you do not have a spare phone filter then see if you can borrow one. Ditto a modem/router.

Meantime run several BT speed tests to prove the problem, doing tests daytime, evening and off peak. This is logged by BT and tech support can access this data. Tests run by any other speed checker do not count. You will have to be patient with the BT tester which only runs once an hour

Lets know how you get on. Dave

[crynshame]

Running a wired connection to the Router from the master socket. Have changed the phone filter (always keep a couple of spares)..no joy.Support haven`t been in touch today as yet. Have to go out shortly will check when I return.

Thanks
Tommy.

[crynshame]

Normally the connection is around 6-7 MB the last time I had this was the 15th Feb.I`m now down to 225kbps. Still havn`t heard from support. Ran a few BT tests but gave up the ghost as it either returns an error on the 3rd test or hangs on the second test.This was the last good test.



One after on 5th Feb



another on 16th Feb






I have another router here to try (NetGear) But will phone supprt first.

[Rik]

Support have no record of your call, do you know who you spoke to?

They suggest you email them details of the problem, including at least one, preferably 3 BT test results.

[crynshame]

Already phoned support and sent off a BT test results. Here are the test results:

FAQ


Test1 comprises of Best Effort Test:  -provides background information.

Download  Speed
1002 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1002 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[Rik]

Given that the speed is still within BT's accepted range, they might have problems with BT, but your first test wasn't, suggesting a congested VP at the exchange (both results do). Hopefully, support will be able to get things moving for you quickly.

[crynshame]

just completed another BT Test at 11:45am.

    FAQ


Test1 comprises of Best Effort Test:  -provides background information.

Download  Speed
757 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 757 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[Rik]

Pass them to support, they will investigate.

[crynshame]

Already had Rik

[crynshame]

Thanks for all your help gents.

Received confirmation of the problem today from Support, as follows.

Hi Thomas,

We have had confirmation from BT this morning to confirm the VP in which you link to in the exchange is currently under load and is in the process of being regraded to make more bandwidth available. With this kind of confirmation the issue should be resolved within the next 10 working days.

Kind regards

James
IDNet

[Rik]

 

Sometimes the system works.