BT Speed Test

jakarra · Feb 26, 2011, 18:12:46

Hi guys

my wife has recently been complaining to me of slow internet speeds. I work away from home a lot and am usually only get home at the weekends. Anyway i have been experiencing the same, so today i went to the BT speed test site to start getting data so i could send it in to idnet support. Problem is i can use the test site as it says my phone number is incorrect. The last time i tried to use the site i was given the bums rush as well even when i supplied the service ID number. I have recently left BT with my land line contract and come over to IDNET. My question is what is BT up to? is this a deliberate ? How can i get any problems sorted out if BT wont let me use their speed checking site ?

Regards

Jakarra

Rik · Feb 26, 2011, 18:17:43

You don't have callsign enabled, do you? If not, all I can suggest is contacting support for help as we don't, obviously, have access to customer data here.

Adam · Feb 26, 2011, 18:19:38

Which version of the tester did you try? If there is an issue with your number not being recognised then IDNet will be able to contact BT regarding that.

Baz · Feb 26, 2011, 18:22:59

Ive had that problem before and I just re try later and it works.The tester is a bit temperamental sometimes.

I have my phone with IDNet too, as do others here, and that shouldnt make any difference

Bill · Feb 28, 2011, 09:25:56

Have BT broke it again?

When it wouldn't run last night I put it down to evening traffic, but it's still saying "Test Error" this morning.

That's on all three of my (Mac) browsers.

Rik · Feb 28, 2011, 09:55:51

More than likely, Bill, we had another reported problem over the weekend. I understand that they're going upgrade from the Sinclair to a BBC Micro.

BrianM · Feb 28, 2011, 19:21:41

The past week or so i've also been getting the 'test error' so now when the first page loads, before i do anything i just refresh the page and then carry on, success.

Bill · Feb 28, 2011, 19:40:00

Just tried that... doesn't work for me

psp83 · Feb 28, 2011, 19:51:10

Quote from: Bill on Feb 28, 2011, 19:40:00
Just tried that... doesn't work for me

Same.

Bill · Mar 01, 2011, 10:38:56

Working for me now.

pctech · Mar 01, 2011, 13:43:42

Just to add to the variety of configurations here I have my phones with IDNet and broadband with Zen and it normally works for me.

Try updating Java from http://www.java.com

Bill · Mar 01, 2011, 13:57:21

Quote from: pctech on Mar 01, 2011, 13:43:42
Try updating Java from http://www.java.com

Doesn't work that way on a Mac... you get:

QuoteJava for Apple

Apple supplies their own version of Java. Use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

I think most people do as I do and let it auto-check at intervals, that way it tells me when there's an update around!

pctech · Mar 01, 2011, 14:05:17

I'm talking about a proper computer