question about static ip address

[Simon]

TalkTalk uses full MPF LLU which is not supported under the MAC system. Only partial LLU and BT wholesale based services use the MAC system.

Under those circumstances, what's the process to switch providers?

[Rik]

As Adam says, a MAC is no use to you. You'll have to do a cease and re-provide or ask for a conversion. The latter costs ~£100. In either case, you'll be without broadband for a while.

[sparkler]

another thing my phone/internet line that i get my internet and phone from is with BT does this make a difference?

[Rik]

Yes, you're not on full LLU, so you can use a MAC in that case.

[sparkler]

yay all i need isa mac now and this will be the first contact with talktalk ive ever had

[Adam]

Under those circumstances, what's the process to switch providers?

There are a few ways to switch from full LLU to BT; the 'best' way is for a simultaneous provide order to be placed by the receiving ISP/voice supplier. This means both services should be active around the same time, but it can be costly. Another method is to transfer your voice service back to a BT based supplier using either return to donor or the letter facilitation process, this will mean downtime for the broadband but may work out cheaper. In both cases you will probably be charged an ADSL activation fee.

To move from full LLU to full LLU is a little simpler, in theory, you should be able to place your order with the new supplier and they will arrange the migration. However some LLU suppliers require a BT line to sign up for whatever reason, in this case they will either migrate you to BT WLR first then place a full LLU order with Openreach or some require you to get back to a BT line yourself.

The whole process is really a mess and from experience often goes wrong due to the larger ISPs being mostly clueless.

[Simon]

Thanks Adam.  Useful info. 

[Steve]

Thanks

[sparkler]

i have my bloody mac code finally

[Rik]

 

Everything comes to he who waits, but only for five working days.

[sparkler]

well ive ordered just have to wait and see if the mac code is correct as i got it over the phone from some Indian guy instead of email were i can copy paste it

[Rik]

IDNet will soon tell you if it's wrong.

[sparkler]

done a speed test while im still with talktalk so much for my lines 5-8mb's

[Steve]

I think you've missed the decimal point before the 5

[sparkler]

sorry typo XD

[sparkler]

i found a letter from talktalk and did get the make wrong a put a D instead of a B and it had an extra number in it so sent email to idnet

[Adam]

If you put your number and MAC in the website below it will tell you if the MAC is valid.

http://adsl24.co.uk/checker/mac/

[sparkler]

question when do idnet send your connection details as im supposed to be switching on the 10th and i haven't got connect details yet and im worried :/

[Rik]

Usually quite quickly, give them a ring if you're worried.

[sparkler]

i think ill try contacting them tomorrow as i don't want to be without internet again

[sparkler]

Thank you for contacting TalkTalk Customer Support.

Upon checking our system, I am unable to locate your acount on our system. In order for us to access the account please provide us the following:


^ well they managed to send me a letter with my mac code in it and also im somehow connected to the internet :/ also seem his pc doesn't have a spell checker on it

[Rik]

Great, a bad boilerplate reply.

[sparkler]

and they wanted this info

1.Complete name
2.Complete Address
3.Post Code
4.Telephone Number
5.Account Number
6.Date of Birth

they asked for this which was entered on the website form before sending it. also do idnet send your details for connecting to there network in an email or by mail

[Rik]

Email.

[sparkler]

ok i got it now and the password sucks it has no caps or (&@}{~/'£* in it i think ill have to change it when im connected and put it in keepass