Very little internet

magicred · Mar 04, 2011, 17:02:16

For about 3 months now I have had very little internet.Every day for about 12 hours I keep getting cut off about 6 times or more per hour.It really is driving everybody in the house mad.I would try to fix it myself but I'm useless when it comes to the techy bits.I had a guy out and he charged me £80.It worked for about a few hours then back to this.I have to go into my netgear firewall inbound services and change a number everytime I get cut off.That was as good as it got with the so called techy guy.I have called the Idnet support,my problem is I live the other end of the country.Any ideas what could be wrong.I would be most grateful if someone could point me in the right direction to my problem.I am really reluctant to call anyone else out as I don't want ripped off again.Funny thing is at Christmas time we didn't have any problems.Then after the holidays it just started again.Sorry for such A long winded post.I had to tell someone.

Regards Magicred

Rik · Mar 04, 2011, 17:25:18

Hi there, tell me a bit more about what you mean by cut off. Are you losing connection to the exchange, sync, ie does the ADSL light start flashing on the Netgear? How many phone sockets do you have, and what is connected to them. Is there anything particularly that triggers the loss? What exactly did the guy you paid do?

magicred · Mar 05, 2011, 09:24:51

Hi Rik,the only differences I notice with the router is the ppp link goes orange for a split second.I paid the guy to sort my problem, Unfortunately he couldn't.

Rik · Mar 05, 2011, 09:25:19

But what did he do?

magicred · Mar 05, 2011, 10:29:23

Quote from: Rik on Mar 05, 2011, 09:25:19
But what did he do?
[/quote
Basically nothing.He turned out to be a bit of a cowboy.That's the situation I am in at the moment Rik. ]I would rather just try to resolve my problem.

Rik · Mar 05, 2011, 10:38:11

OK. If it's PPP you're losing, but not sync, you need to talk to support, as that would generally suggest a problem with the exchange equipment or a radius server. You can only really help yourself when there's a loss of sync. However, the first thing support are likely to do is ask you to try an alternative router, to eliminate the possibility that yours may be faulty.

magicred · Mar 05, 2011, 20:12:54

Quote from: Rik on Mar 05, 2011, 10:38:11
OK. If it's PPP you're losing, but not sync, you need to talk to support, as that would generally suggest a problem with the exchange equipment or a radius server. You can only really help yourself when there's a loss of sync. However, the first thing support are likely to do is ask you to try an alternative router, to eliminate the possibility that yours may be faulty.

Thanks for the heads up Rik.I will go by another router and try that.I may as well if that's what support are going to tell me anyway.I will let you know how I get on in a few weeks when i get round to buying another one.

Regards M

sparkler · Mar 05, 2011, 20:58:02

have you tried a firmware upgrade? there might be a bug with your router that has been fixed with a firmware update or maybe no worth a try though http://kb.netgear.com/app/products/list/p3/161/session/L2F2LzEvc2lkL0x0bHpBYm9r

pctech · Mar 05, 2011, 21:05:22

Could also try a factory reset using the switch on the back which should clear the gremlins from your existing firmware.

Technical Ben · Mar 05, 2011, 23:08:47

There are also those willing to lend routers if ever needed. But if you prefer, you can always get a newer one.

magicred · Mar 06, 2011, 09:54:17

Good morning.Ok I reset my router as suggested.I then watched it avidly to see the run of events.It goes off completely for about 20 or 30 secs then comes back on again.One other factor is this never happens at night.I think from about 10pm till 8 am everything runs like clockwork.So I am beginning to think that my router is ok.what ever it is it's sure as hell playing havoc in this house.Have a nice day.

Regards M

magicred · Mar 06, 2011, 10:14:54

09:22]
[09:24]
[09:40]
[09:44]
[09:48]
[09:50]
[09:54]
[09:59]

An example of how many times I have to put up with this.That is just in an hour.

Regards M

Rik · Mar 06, 2011, 11:20:43

Does your line run past any industrial sites, do you know?

magicred · Mar 06, 2011, 14:14:28

I'm in the country

pctech · Mar 06, 2011, 14:47:57

Combine harvesters?

Ray · Mar 06, 2011, 14:56:43

I don't think so at this time of year.

Steve · Mar 06, 2011, 15:18:25

Ray · Mar 06, 2011, 15:40:19

magicred · Mar 06, 2011, 15:44:58

[09:22]
[09:24]
[09:40]
[09:44]
[09:48]
[09:50]
[09:54]
[09:59]
[10:35]
[11:18]
[11:20]
[12:39]
[13:08]
[13:14]
[13:27]
[13:30]
[13:35]
[13:41]
[13:49]
[13:55]
[13:59]
[14:19]
[14:26]
[14:29]
[14:33]
[14:42]
[15:01]
[15:04]

Really thinking I'm wasting my time here.Sorry at the moment I can't see the funny side.

Glenn · Mar 06, 2011, 15:47:15

Have a chat with support, if their test router is in the office, they maybe willing to lend it to you. Which exchange are you connected to?

Lance · Mar 06, 2011, 16:01:43

Have you tried a new filter? Tried the test socket? Could you give us your connection stats from the router? What time does is your central heating on?

magicred · Mar 06, 2011, 21:56:05

Quote from: Lance on Mar 06, 2011, 16:01:43
Have you tried a new filter? Tried the test socket? Could you give us your connection stats from the router? What time does is your central heating on?

Lance wouldn't even know where to look for a test socket.I think I mentioned in my first post about my technical abilities.It has nothing to do with the central heating.Again how do I get test stats ,as I stated previously I am not very technical.I really think I shall have to cut and run,My family have exams coming up very soon,so they need the net as much as possible.It's funny when I contact support they can see that something is amiss by whatever they are looking at,I just wish they had put a bit more of an effort in trying to keep customers happy.A big thumbs down to them in that department.It's all very well for peeps to make jokes, unless it happens to them they don't give a monkeys.No funny side to see here that I can assure you.

Regards M

Steve · Mar 06, 2011, 22:04:07

From the point of entry of the phone line in your house to the router is something we can help you with and talk you through it, for instance how to get the stats from the router- we can tell you how to find them and also we can tell you what thy mean. Have a read here -

http://www.idnetters.co.uk/forums/index.php/topic,1904.msg31528.html#msg31528

Simon · Mar 07, 2011, 00:50:04

In your first post you said, "I have called the Idnet support,my problem is I live the other end of the country." So, just to clarify, do you not live in the property where the problem is? You said that IDNet said they could see something. What did they tell you? Unfortunately, with these sorts of problems, you sometimes have to do some work yourself to help the IDNet support guys get to the bottom of it.

Rik · Mar 07, 2011, 10:19:58

I've had a word with support, and Brian has tested your line. It appears to be losing sync, not PPP. Checking the voice line reveals a fault, and this is almost certainly the cause. Support need you to do two things. (1) Dial 17070 and select option 2 (quiet line test). If you hear anything other than a background hum or hiss, you've probably got a bad joint or broken cable somewhere. Once you've done that, contact them (Brian knows about the problem, so it will save explaining it again if you talk to him). They will ask you to unplug everything from the line so that they can run further tests. If you can identify the master socket (it's the one where the bottom portion of the faceplate can be removed - see photo) then it will make the testing more conclusive.

HTH