Loss of service

cs · Mar 08, 2011, 11:52:23

Anyone else just lost connection?

Went off about 10 minutes ago......

FTTC in Swindon

Rik · Mar 08, 2011, 11:59:23

Me too, Milton Keynes.

nfx_ · Mar 08, 2011, 12:00:32

Also in Swindon and currently have no service, on ADSL.

Rik · Mar 08, 2011, 12:01:32

BT faults confirmed in MK and Swindon.

cs · Mar 08, 2011, 12:33:14

Thanks Rik. Hopefully they will have it sorted soon

Rik · Mar 08, 2011, 12:39:37

cs · Mar 08, 2011, 13:55:35

OK, I'm back online

pctech · Mar 08, 2011, 14:46:57

Zen reported this too and updated the status to say it is back but have not heard back from BT yet about the cause.

Engineer tripping over a power or network cable?

Glenn · Mar 08, 2011, 15:34:44

There you go

BT Wholesale - 21CN SERIOUS Incident Report

   Please read the following incident report as it could have an impact on some of your end users and/or services

   BT Incident Reference:    7608         Issue :    FINAL
   Detected DATE:    08/03/2011         Detected TIME:    11:40
   START DATE:    08/03/2011         START TIME:    11:35
   Actual CLEAR DATE:    08/03/2011         Actual CLEAR TIME:    13:05

   Incident Headline:    21CN WBC : MILTON KEYNES AREA : LOSS OF SERVICE

   Incident Details:    Some of your 21CN services may have been affected.
   Closure Details:    Service has been restored as of 13:05; by completing: A software reconfiguration. BT regrets any inconvenience this may have caused.
   Duration:    0 days 01 hours 30 minutes

Rik · Mar 08, 2011, 15:45:16

Software reconfiguration? That covers a multitude of sins.

pctech · Mar 08, 2011, 15:45:34

If it ain't broke don't fix?

Glenn · Mar 08, 2011, 15:46:44

Quote from: pctech on Mar 08, 2011, 15:45:34
If it ain't broke

You're not trying hard enough.

Rik · Mar 08, 2011, 15:46:58

BT's motto is shorter, Mitch. Don't fix.