lost service at 7:20pm

c1hundred · Mar 15, 2011, 20:32:33

my service has died, having to send thi by mobile

Mouseroo · Mar 15, 2011, 20:44:41

Same here in Somerset. Lost service just after 8.

Glenn · Mar 15, 2011, 20:45:28

c1hundred, are you in Somerset too?

Glenn · Mar 15, 2011, 20:45:46

Call support and leave a message stating you have no service, someone should get back to you. The number is 0800 331 7000

joll200x · Mar 15, 2011, 20:47:52

Ditto, bury st edmunds here. 01284.

Gary · Mar 15, 2011, 20:48:35

I lost connection at the same time but it came back within a minute. 01243 Area code, seems fine now.

gwidnet · Mar 15, 2011, 20:50:26

Same here in Northampton

David · Mar 15, 2011, 20:52:04

no service here either

c1hundred · Mar 15, 2011, 20:53:25

i am in aylesbury, buckinghamshire

Glenn · Mar 15, 2011, 20:53:37

I've emailed support with a link to this thread.

Steve · Mar 15, 2011, 20:54:38

Nothing showing yet on any status pages IDNet,AAISP,Zen and Plusnet. As Glenn suggested please contact support.

ChickenHawk · Mar 15, 2011, 21:00:24

Sync and Authentication here, but no throughput on VDSL in Glasgow.

Liam · Mar 15, 2011, 21:04:39

Quote from: ChickenHawk on Mar 15, 2011, 21:00:24
Sync and Authentication here, but no throughput on VDSL in Glasgow.

Same here, I smashed my router up with rage thinking it crashed on me during a heated game of TF2 lol

imbimp · Mar 15, 2011, 21:06:39

No service here in London - Cricklewood exchange. Been trying to get router to connect for past 2 hours or so...

Glenn · Mar 15, 2011, 21:16:42

I have just had an email back from Simon, There is a problem with one of the BT Host Link connections, BT are investigating.

ChickenHawk · Mar 15, 2011, 21:17:50

Status page has been updated...

Glenn · Mar 15, 2011, 21:21:37

Service: Announcement
Updated: 2011-03-15 21:10:47
State: Sub-Optimal Service
Message: There is a problem with one of our connections into BT. They are investigating.

Conrad · Mar 15, 2011, 21:29:34

Shouldn't there be a backup onto a different network provider??? Say C&W (purely as a last resort of course)? This happens far too frequently! V-ANGRY/MAD.

p.s. Welcome to the forum imbimp!

imbimp · Mar 15, 2011, 21:42:32

Thanks Conrad...

Glenn...

What's the SLA with BT?

How often do they provide updates on this issue - I presume often since it seems like a fairly widespread problem...

ou7shined · Mar 15, 2011, 21:46:10

Quote from: ChickenHawk on Mar 15, 2011, 21:00:24
Sync and Authentication here, but no throughput on VDSL in Glasgow.

Same here in Aberdeen.

ChickenHawk · Mar 15, 2011, 21:48:14

Quote from: Conrad on Mar 15, 2011, 21:29:34
Shouldn't there be a backup onto a different network provider??? Say C&W (purely as a last resort of course)? This happens far too frequently! V-ANGRY/MAD.

p.s. Welcome to the forum imbimp!

I think thats part of the problem. The email I got back say they're also investigating why it didn't fall over to the other link.

Glenn · Mar 15, 2011, 21:48:21

Quote from: imbimp on Mar 15, 2011, 21:42:32

Glenn...

What's the SLA with BT?

How often do they provide updates on this issue - I presume often since it seems like a fairly widespread problem...

Ihave no idea in their SLA's. In the past an update has been issued when there is something to say, rather than on the hour.

Glenn · Mar 15, 2011, 21:53:01

imbimp

sorry it's not in better circumstances.

Steve · Mar 15, 2011, 21:55:00

imbimp.

Lance · Mar 15, 2011, 21:55:18

My connection is down too. Sync was up and down like a yo yo for an hour and then when I thought it had sorted itself out it's got the bad ip address.