lost service at 7:20pm

Started by c1hundred, Mar 15, 2011, 20:32:33

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c1hundred

my service has died, having to send thi by mobile :(

Mouseroo

Same here in Somerset. Lost service just after 8.
Andy
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Your ability to bang your head against reality in the hope that reality will crack first is impressive, but futile!

Glenn

c1hundred, are you in Somerset too?
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Glenn

Call support and leave a message stating you have no service, someone should get back to you. The number is 0800 331 7000
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

joll200x

Ditto, bury st edmunds here. 01284.

Gary

I lost connection at the same time but it came back within a minute. 01243 Area code, seems fine now.
Damned, if you do damned if you don't

gwidnet

best ever speedtest 01 11 2011:

David

Many hammer all over the wall and believe that with each blow they hit the nail on the head.

c1hundred

i am in aylesbury, buckinghamshire

Glenn

I've emailed support with a link to this thread.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Steve

Nothing showing yet on any status pages IDNet,AAISP,Zen and Plusnet. As Glenn suggested please contact support.
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

ChickenHawk

Sync and Authentication here, but no throughput on VDSL in Glasgow.    :mad:

Liam

Quote from: ChickenHawk on Mar 15, 2011, 21:00:24
Sync and Authentication here, but no throughput on VDSL in Glasgow.    :mad:

Same here, I smashed my router up with rage thinking it crashed on me during a heated game of TF2 lol

imbimp

No service here in London - Cricklewood exchange. Been trying to get router to connect for past 2 hours or so...

Glenn

I have just had an email back from Simon, There is a problem with one of the BT Host Link connections, BT are investigating.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

ChickenHawk

Status page has been updated...

Glenn

Service: Announcement
Updated: 2011-03-15 21:10:47
State: Sub-Optimal Service
Message: There is a problem with one of our connections into BT. They are investigating.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Conrad

Shouldn't there be a backup onto a different network provider???  Say C&W (purely as a last resort of course)?  This happens far too frequently!  V-ANGRY/MAD.

p.s. Welcome to the forum imbimp!  :)

imbimp

Thanks Conrad...

Glenn...

What's the SLA with BT?

How often do they provide updates on this issue - I presume often since it seems like a fairly widespread problem...

ou7shined

Quote from: ChickenHawk on Mar 15, 2011, 21:00:24
Sync and Authentication here, but no throughput on VDSL in Glasgow.    :mad:
Same here in Aberdeen.  ::) ::)
Rich.

Klaatu barada nikto!

ChickenHawk

Quote from: Conrad on Mar 15, 2011, 21:29:34
Shouldn't there be a backup onto a different network provider???  Say C&W (purely as a last resort of course)?  This happens far too frequently!  V-ANGRY/MAD.

p.s. Welcome to the forum imbimp!  :)
I think thats part of the problem.  The email I got back say they're also investigating why it didn't fall over to the other link.

Glenn

Quote from: imbimp on Mar 15, 2011, 21:42:32

Glenn...

What's the SLA with BT?

How often do they provide updates on this issue - I presume often since it seems like a fairly widespread problem...

Ihave no idea in their SLA's. In the past an update has been issued when there is something to say, rather than on the hour.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Glenn

imbimp :welc: :karma: sorry it's not in better circumstances.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Steve

Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

Lance

My connection is down too. Sync was up and down like a yo yo for an hour and then when I thought it had sorted itself out it's got the bad ip address.
Lance
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This post reflects my own views, opinions and experience, not those of IDNet.