404, Routing and Squirrels!

Desaan · Mar 26, 2011, 00:33:09

Since midnight, (coincidentally?) all pages outside the UK are 404'ing and those that are loading usually do so without loading pictures (see http://news.bbc.co.uk/sport as an example)

Anyone else having issues? Also lost connectivity to any form of online gaming including the PSN. (Even took me a while to post this, 404's)

sof2er · Mar 26, 2011, 00:34:23

Same here, getting kind of tired as this seems to be happening more and more often.

Athena · Mar 26, 2011, 00:34:44

Quote from: Desaan on Mar 26, 2011, 00:33:09
Since midnight, (coincidentally?) all pages outside the UK are 404'ing and those that are loading usually do so without loading pictures (see http://news.bbc.co.uk/sport as an example)

Anyone else having issues? Also lost connectivity to any form of online gaming including the PSN. (Even took me a while to post this, 404's)

Yep. Same here. I can get google but that's only because I use googles' DNS. I can get IP resolution in most cases, but not DNS resolution.

What broke?

Wivelrod · Mar 26, 2011, 00:38:17

I was playing Rift (EU Server) and downloading a game over STEAM when suddenly I lagged out of Rift, and my download stopped - but Ventirillo (UK server) continued to function. I could restart the download in STEAM, but I cannot browse a number of sites, and they do appear to be out side the UK, though BBC is also iffy in its response.

Guess I bugger of to bed and hope all is well in the light of day.

Aaron · Mar 26, 2011, 00:38:41

Yep having trouble accessing some sites, sourceforge for one.

silverblade · Mar 26, 2011, 00:40:54

This is getting annoying.

Is it a DNS issue? It doesn't seem like it because that wouldn't drop existing connections...

Frugal · Mar 26, 2011, 00:43:59

Ditto. Disconnected just after midnight and since then web access is pretty much impossible

Desaan · Mar 26, 2011, 00:49:11

Quote from: silverblade on Mar 26, 2011, 00:40:54
This is getting annoying.

Is it a DNS issue? It doesn't seem like it because that wouldn't drop existing connections...

Probably a routing issue, a switch has gone out somewhere and looks like there is no backup in place to reroute the bounced traffic. Which is my concern because this has been happening fairly frequently in the last few months, so if no re routing is taking place we have to wait 2-3 hours whilst somebody fixes it, which is totally unacceptable. Either that or we are getting bounced through a node that's getting hammered and we get no traffic throughput anyway.

HidYn · Mar 26, 2011, 00:50:34

Just confirming the issue aswell no steam access for me.. and i was just about to get into a few hour long Crysis 2 session =(

idnetbarry · Mar 26, 2011, 00:53:58

Same problem here

Been with Idnet since June 2006 mostly top class service but recently not good.

HidYn · Mar 26, 2011, 00:55:32

Quote from: idnetbarry on Mar 26, 2011, 00:53:58
Same problem here

Been with Idnet since June 2006 mostly top class service but recently not good.

I don't think its down to IDNet I'm a new customer but was with Zen prior to last Wednesday and started to have issues with them aswell...

Westy · Mar 26, 2011, 01:01:08

Can also confirm the same problem, which sucks. What is there to do now for the next couple of hours!? Was looking forward to a night of Starcraft 2

HidYn · Mar 26, 2011, 01:03:09

Quote from: Westy on Mar 26, 2011, 01:01:08
Can also confirm the same problem, which sucks. What is there to do now for the next couple of hours!? Was looking forward to a night of Starcraft 2

SC2 good choice man but yeah none of that either =/ Zerg FTW =D

Aaron · Mar 26, 2011, 01:06:29

a lot worse than I thought, I'm actually having to browse a lot of sites through google cache.

sparkler · Mar 26, 2011, 01:10:39

im having dns issues as well with both opendns and idnet dns servers but seems to be working now as youtue has just loaded

zappaDPJ · Mar 26, 2011, 01:13:07

I'm having the same issue.

Gary · Mar 26, 2011, 01:15:22

I could not even reach idnet from my mobile it said server not found, this is becoming far to regular

I really don't care whose fault it anymore but all I know is my neighbour is using the awful sky connect service but he keeps his service. It may be down to BT but its not hitting the bigger ISP's

HidYn · Mar 26, 2011, 01:22:28

Worked for 15 mins! Managed to get a quick game of Counter Strike Gun Game in now its dead again =(

Desaan · Mar 26, 2011, 01:43:01

Approaching 2hrs with no resolution. Why is it always such a poor response time? It's not like it's a major outage, I have friends on different ISP's on BT landlines who have no current issues.

silverblade · Mar 26, 2011, 01:46:21

The first place I check for any issues is:
http://www.idnet.net/support/status.jsp

...which claims there is currently a good service.

Presumably the status gets manually updated when a fault is acknowledged, but it would be nice to have some more realtime idea of what's going on without having to go visit a forum and hope it's not something at your end...

gazzthompson · Mar 26, 2011, 01:49:02

i just come home from a boring night out, all i want to do is go on the internet (which i pay £35 for) yet i cant) i dont care whos fault it is, im ***** off.

edit: norton DNS works. http://nortondns.com/

sparkler · Mar 26, 2011, 02:36:35

my internet seems to be fully functional now not a single resolve failure

Gary · Mar 26, 2011, 08:39:29

Do we know what caused this yet?

Simon_idnet · Mar 26, 2011, 09:12:47

BT had a problem in the Stepney Green Exchange which houses the 21CN Metronode that serves IDNet in Telehouse. The problem has been resolved but we do not currently have any further information as to what the problem was.
Simon

Gary · Mar 26, 2011, 09:14:22

Quote from: Simon_idnet on Mar 26, 2011, 09:12:47
BT had a problem in the Stepney Green Exchange which houses the 21CN Metronode that serves IDNet in Telehouse. The problem has been resolved but we do not currently have any further information as to what the problem was.
Simon

Cheers, Simon. Much appreciated

Technical Ben · Mar 26, 2011, 09:27:23

Scheduled repairs? Seems funny how it happened at 1 in the morning. I understand it can be annoying, but at that time in the morning it's going to take more than 15 mins to get to the site and fix and server/line breakdowns.

Simon · Mar 26, 2011, 10:29:56

Thanks, Simon. We can only assume from the lack of further responses, that the issue is resolved.

Rik · Mar 26, 2011, 10:57:02

The topology of BT's network makes Stepney Green a particular vulnerability. BT don't seem to believe in built-in redundancy, unless you work for them, of course.

silverblade · Mar 27, 2011, 04:58:32

It's gone funny again just now (4:55 AM) with exactly the same symptoms.

sof2er · Mar 27, 2011, 04:59:36

Same here again...........................

Gary · Mar 27, 2011, 09:15:08

Quote from: silverblade on Mar 27, 2011, 04:58:32
It's gone funny again just now (4:55 AM) with exactly the same symptoms.

See BT for details maybe

Glad I was asleep.

wecpcs · Mar 27, 2011, 12:24:52

Quote from: sof2er on Mar 27, 2011, 04:59:36
Same here again...........................

I am also having problems, as I cannot access any of Microsoft's web sites including forums and Live. So something is still terribly wrong somewhere in the system.

I hope it gets sorted very soon as I want to reinstall my Windows Home Server as something has screwed up my Remote Access totally, despite it being configured manually in the router as per normal. It seemed to go pear-shaped about a week ago after an MS update. Without access to MS sites it will be impossible to carry out a re-installation successfully.

Colin

Rik · Mar 27, 2011, 12:26:11

Has anyone told support of their problems?

wecpcs · Mar 27, 2011, 12:34:28

Quote from: Rik on Mar 27, 2011, 12:26:11
Has anyone told support of their problems?

I thought there was no point in that on a Sunday as they are not there and it is not a total loss of service.

Colin

Rik · Mar 27, 2011, 12:40:31

It's worth an email, Colin, Simon's already picked up on this thread.

Gary · Mar 27, 2011, 13:39:32

Quote from: wecpcs on Mar 27, 2011, 12:24:52
I am also having problems, as I cannot access any of Microsoft's web sites including forums and Live. So something is still terribly wrong somewhere in the system.

I hope it gets sorted very soon as I want to reinstall my Windows Home Server as something has screwed up my Remote Access totally, despite it being configured manually in the router as per normal. It seemed to go pear-shaped about a week ago after an MS update. Without access to MS sites it will be impossible to carry out a re-installation successfully.

Colin

No issues here Colin, have uou changed DND servers to see if that helps?

dudwell · Mar 27, 2011, 14:02:06

Hotmail not working here. I'm on OpenDNS.

Edit: changing to IDNet's DNS doesn't help.

Gary · Mar 27, 2011, 14:10:48

Talk of the devil, mines stopped working now, no access to msn, hotmail or messenger

the joys of computing time to do Sunday type things and go out me thinks.

Edit: Using Norton DNS, messenger is working using my iPhone via a third party app though. MSN, hotmail fine via O2

zappaDPJ · Mar 27, 2011, 14:12:26

I've also been having problems since around 5.00am e.g.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\zappaDPJ>tracert http://www.microsoft.com
Unable to resolve target system name http://www.microsoft.com.

C:\Users\zappaDPJ>

Gary · Mar 27, 2011, 14:20:15

Quote from: zappaDPJ on Mar 27, 2011, 14:12:26
I've also been having problems since around 5.00am e.g.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\zappaDPJ>tracert http://www.microsoft.com
Unable to resolve target system name http://www.microsoft.com.

C:\Users\zappaDPJ>

Well if I can get to it via O2's network zap and using multiple DNS servers people cannot get to it via IDNet is that showing IDNet at fault? I just called my neighbour and he can get on fine via Sky's service

zappaDPJ · Mar 27, 2011, 14:27:48

We've been at a friends house most of the morning and I can access Microsoft's site from their AOL connection. I was hoping things would be resolved by now but apparently not so I'm off again.

Gary · Mar 27, 2011, 14:30:05

Quote from: zappaDPJ on Mar 27, 2011, 14:27:48
We've been at a friends house most of the morning and I can access Microsoft's site from their AOL connection. I was hoping things would be resolved by now but apparently not so I'm off again.

Xilo is looking more tempting by the day right now

JB · Mar 27, 2011, 15:03:19

No MSN for me via IDNet. Tried IDNet, Norton and Open DNS servers.

Steve · Mar 27, 2011, 15:05:51

Just to confirm MSN.com is up but not currently accessible via an IDNet connection with any DNS server.

JB · Mar 27, 2011, 15:07:26

Thanks Steve.

Edit: Can access via 'hidemyass' proxy.

cavillas · Mar 27, 2011, 15:14:41

There doesn't seem to be much news regarding this problem at the moment and it does seem to be widespread amongst Idnett users. ANy news would be helpful, please.

JB · Mar 27, 2011, 15:16:23

My MSN has just connected. I'll see if it stays up.

Steve · Mar 27, 2011, 15:16:53

I've just sent an email to support.

cavillas · Mar 27, 2011, 15:23:32

Tried this Trace and it seems to be ok until the first node of Microsoft, all seems to go ok through Telehouse Idnet and just beyond.

Tried the same to www.msn.com with the same results.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.microsoft.com

Tracing route to lb1.www.ms.akadns.net [65.55.12.249]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 22 ms 21 ms 21 ms telehouse-gw4-lo2.idnet.net [212.69.63.99]
3 22 ms 21 ms 21 ms telehouse-gw5-e4-400.idnet.net [212.69.63.245]
4 62 ms 38 ms 112 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

5 22 ms 22 ms 21 ms igblmdistc7504.uk.msft.net [195.66.224.140]
6 21 ms 21 ms 21 ms ge-5-2-0-0.lts-64cb-1a.ntwk.msn.net [207.46.42.1
52]
7 100 ms 99 ms 99 ms so-7-1-0-0.ash-64cb-1b.ntwk.msn.net [213.199.144
.158]
8 99 ms 99 ms 99 ms ge-0-0-0-0.ash-64cb-1a.ntwk.msn.net [207.46.43.2
]
9 166 ms 164 ms 163 ms ge-5-0-0-0.co2-64c-1a.ntwk.msn.net [207.46.40.80
]
10 164 ms 163 ms 163 ms ge-2-0-0-0.co1-64c-1a.ntwk.msn.net [207.46.43.16
4]
11 162 ms 161 ms 162 ms xe-0-1-0-0.co1-96c-1a.ntwk.msn.net [207.46.33.17
7]
12 * * * Request timed out.
13 * * * Request timed out.
14 * *

Simon_idnet · Mar 27, 2011, 15:37:31

We were receiving the route to Microsoft via the Linx Route Servers. I've now disabled that peering in order to force the traffic through another route and that seems to have cleared it. I've opened a ticket with Microsoft to alert them.
Simon

JB · Mar 27, 2011, 15:39:48

Thanks Simon. Working OK here now.

cavillas · Mar 27, 2011, 15:42:45

Thanks Simon, You're loverly.

Steve · Mar 27, 2011, 15:45:18

Rik · Mar 27, 2011, 16:07:00

Thanks, Simon. Is it my imagination, or is LINX having more problems lately?

Simon_idnet · Mar 27, 2011, 17:58:32

Especially on the Brocade LAN (the Extreme LAN has had troubles too) - quite a few ISPs were grumbling about it at the recent IPv6 event at the London Transport Museum. We've seen Lonap as the most stable IX recently and so hats-off to them.
S

Rik · Mar 27, 2011, 17:59:27

If only I had one.

Steve · Mar 27, 2011, 18:16:08

Is that a stable or a hat

Rik · Mar 27, 2011, 18:17:54

Both.

pctech · Mar 27, 2011, 18:54:06

Maybe the old Foundry kit is getting a little long in the tooth.

Rik · Mar 27, 2011, 18:55:26

It's been hammered a lot...

pctech · Mar 27, 2011, 18:57:55

Rik · Mar 27, 2011, 18:58:23

pctech · Mar 27, 2011, 19:01:30

Until recently the network at work was largely based on Foundry BigIron switches and I can only remember the OS on them crashing twice but then again they didn't have to switch the amount of traffic LINX does.

Rik · Mar 27, 2011, 19:11:42

It's the LINX effect.

pctech · Mar 27, 2011, 19:20:19

Steve · Mar 27, 2011, 19:26:41

He's only a pussy cat really

Simon_idnet · Mar 29, 2011, 13:51:32

No reponse from Microsoft :-(

I re-enabled peering a little while ago and have been monitoring traffic. All seems well today so I can only guess that whatever the problem was, they have fixed it.

pctech · Mar 29, 2011, 15:48:34

Quote from: Simon_idnet on Mar 29, 2011, 13:51:32
No reponse from Microsoft :-(

Not every company has the IDNet approach to customer care Simon.

I bet you just got an auto responder thus fulfilling the LINX MoU requirement of a response.

Rik · Mar 29, 2011, 16:32:43

Quote from: Simon_idnet on Mar 29, 2011, 13:51:32
No reponse from Microsoft :-(

They've heard you use a Mac, Simon.