Rubbish connection today

Gary · Apr 06, 2011, 19:26:17

Quote from: Steve on Apr 06, 2011, 19:23:57
Or it can't find the UK one

Right now it feels like IDnet can't find the UK one Steve

Steve · Apr 06, 2011, 19:29:24

At the moment my problem sites and others are loading absolutely fine

Gary · Apr 06, 2011, 19:29:48

Quote from: Steve on Apr 06, 2011, 19:29:24
At the moment my problem sites and others are loading absolutely fine

What DNS are you using Steve?

Steve · Apr 06, 2011, 19:32:10

Currently Norton

Gary · Apr 06, 2011, 19:32:32

Quote from: Steve on Apr 06, 2011, 19:32:10
Currently Norton

I'll try it

Steve · Apr 06, 2011, 19:34:11

Google,OpenDNS and IDNet DNS are fine for me as well at present.

Gary · Apr 06, 2011, 19:42:19

Quote from: Steve on Apr 06, 2011, 19:34:11
Google,OpenDNS and IDNet DNS are fine for me as well at present.

Norton DNS seems the fastes for me again and is working ok now, cheers Steve.

ou7shined · Apr 06, 2011, 20:15:45

Quote from: Gary on Apr 06, 2011, 14:19:47
What DNS are you using?

212.69.40.3 .... I think, at least that's what my router says is the primary one (secondary = 212.69.36.3).

Quote from: Simon_idnet on Apr 06, 2011, 14:25:54
Hi ou7shined

I've had a look at your circuit and your problem may well be caused by a saturated upstream - you are uploading more MB's per hour that you are downloading and this pattern is consistent 24 hours a day. Do you have any P2P software running? If not then I'd recommend a through virus scan.

Best way to check this would be to disconnect your PC from your router, give your router a reboot and then leave it connected for an hour or so (while you check over the PC perhaps?) and then have a look at your BQM graph again.

I switched off my laptop this afternoon but I then found out that my girlfriend (who likes to d/l daft wee games) has a p2p program running on her laptop. But looking at the network activity gadget I have running on her's it's only uploading at a few Kb/s so I can't see how it's choking the line though. I'm not going to reboot the router just yet. I'm fed up doing it all the time to find faults on my line only to discover that the router is fine - it takes so long to reconfigure it every time. As usual I will just ride this out until it fixes itself. Looks like my pings are on the up now too.

jameshurrell · Apr 06, 2011, 20:37:28

Not sure if this is related - prob not - but just took a look at the BQM for 4 lines I work with. 3 are with IDnet and 1 is with BT business. The IDNet ones are showing packet loss and increased latency since 7pm. The BT line is not:

IDNet - 20CN (this is a new line, and DLM kicked it over to interleaved last night

):

IDNet - 20CN

IDNet - 21CN

BT line - 20CN (this is a horrid line - syncs at less than a meg, but is in the same physical location as the first graph)

Steve · Apr 06, 2011, 20:41:42

Mine looks very similar

adslmax IDNet

sof2er · Apr 06, 2011, 20:41:56

What you could do ou7shined instead of restarting your router is at night when you sleep disconnect all ethernet cables from the router and in the router configuration page disable wireless (if that's not possible then just change the wireless password).

Now after a few hours plug everything in and check the TBB graph, this will ensure no device is connected to the router. (You can confirm with netgear routers by looking at the "attached devices" which will show you the DHCP leased, it should show up as none).

This won't disconnect the router or lose synch, the router itself will still have internet connectivity and therefore TBB monitor will keep working.

@TBB Graphs

Yes I seem the same on my 21CN (FTTC) line, http://www.thinkbroadband.com/ping/share-large/ff1d69732d1703271905554d06a9f90f.png.

I would guess alot of IDNet users are online and surfing, downloading and thats why the packet loss is increasing.

jameshurrell · Apr 06, 2011, 20:45:02

Quote from: Steve on Apr 06, 2011, 20:41:42
Mine looks very similar

Seems to be tailing off now whatever it was...

Simon_idnet · Apr 06, 2011, 20:50:14

I've been adjusting the routing to bypass Cogent but I had set it so that the BQM had to traverse a rather roundabout route to reach us, fixed now.

Technical Ben · Apr 06, 2011, 21:04:15

Quote from: zappaDPJ on Apr 06, 2011, 17:20:56
Hmmm, seems I'm been affected by this now. http://www.deviantart.com/ won't load at all.

Fine here. (Not read if it's been fixed/updated yet

)

jameshurrell · Apr 06, 2011, 21:09:42

Quote from: Simon_idnet on Apr 06, 2011, 20:50:14
I've been adjusting the routing to bypass Cogent but I had set it so that the BQM had to traverse a rather roundabout route to reach us, fixed now.

Thanks for the info Simon.

Gary · Apr 07, 2011, 07:40:45

So what happened yesterday with the Idnet line? Simon mentioned Cogent but I am none the wiser really.

Simon_idnet · Apr 07, 2011, 07:54:55

I don't think that there was anything wrong with BT or our line from them. I think that there was packet loss in Cogents network. Once we had routed around them the symptoms seems to abate.

Gary · Apr 07, 2011, 08:09:56

Quote from: Simon_idnet on Apr 07, 2011, 07:54:55
I don't think that there was anything wrong with BT or our line from them. I think that there was packet loss in Cogents network. Once we had routed around them the symptoms seems to abate.

Cheers Simon

armadillo · Apr 07, 2011, 22:59:39

I second Gary's cheers. Thanks for the info, Simon (and for the workaround!).

esh · Apr 08, 2011, 11:12:42

Apologies for the late response but yes, the Cogent work around was instantly notable here and has been absolutely fine since. Many thanks, Simon.

Simon · Apr 08, 2011, 13:34:22

It's nice to see people acknowledging when problems have been solved - thanks, Esh.

Technical Ben · Apr 08, 2011, 16:52:29

Only had a blip myself, so whatever you did, got it fixed before I next used the net.

If we had to use BT, we would not even get through to a human, in the time it takes IDNet to get a fix!