Loss of service fttc Wokingham / Reading area

gha128 · Apr 19, 2011, 20:49:25

Hi

Anyone else experiencing this...?

Thanks

Guy

kinmel · Apr 19, 2011, 20:58:20

Nothing showing on AAISP's automatic incident reports as yet

gha128 · Apr 19, 2011, 21:02:16

Hmm

Rebooted router
Switched bt fttc modem on and off...dsl light is out...
Been about 3hrs...

Glenn · Apr 19, 2011, 21:51:01

All fine in Sandhurst, but I don't think I connect through Reading.

Simon · Apr 19, 2011, 22:10:18

Is it anywhere near Rochford?

http://btbusiness.custhelp.com/app/service_status_consumer

chrisga · Apr 19, 2011, 22:28:23

It's been up and down all evening here as well - No fibre here though

Bill · Apr 19, 2011, 22:40:52

Quote from: gha128 on Apr 19, 2011, 21:02:16
Hmm

Rebooted router
Switched bt fttc modem on and off...dsl light is out...
Been about 3hrs...

No sync- that's a matter between the cabinet and the modem... email CS.

eta- Wouldn't do any harm to leave a phone message as well.

gha128 · Apr 20, 2011, 10:43:12

Thanks

Engineer visit booked for Tuesday...

gha128 · Apr 20, 2011, 13:36:24

And as if by magic 24 hrs later the connection comes back up on its own accord....odd

Bill · Apr 20, 2011, 13:47:53

Quote from: gha128 on Apr 20, 2011, 13:36:24
And as if by magic 24 hrs later the connection comes back up on its own accord....odd

There's been a couple of similar cases reported over on tbb, one by me!

Loss of sync, engineer called out, nothing obvious, eventually he gets the fault cleared by organising a remote reset of the cabinet DSLAM.

I'd like to think that my somewhat acerbic comments may have had some effect, but maybe even BT are getting the idea that DSLAM software can crash, and checking when "loss of sync" faults are reported for FTTC.