Problem loading pages

[net91]

I posted a few weeks ago about an issue where I am sporadically briefly unable to load various websites, as if there was a DNS issue. This has continued, however not very frequently since then. However, today, while I had a laptop sitting right next to my desktop I noticed I could still load Google on the laptop, while I was unable to load it on my desktop machine (in either Firefox or Safari).

I've only noticed the problem on the desktop machine, as this is my computer and the laptop is another family member's - I had just assumed the issue would affect every machine on connecting through the same router. For other reasons, I've formatted the hard drive on my desktop machine and reinstalled the OS since this issue has been occurring and it hasn't resolved it.

My desktop machine is an iMac running OS X 10.6.7, and the laptop is running Windows Vista SP2. They both use Firefox 4 has the primary browsers. The desktop connects to the router via Ethernet, and the laptop wirelessly.

I'm not sure what could be causing the issue just on my computer, especially has there has been a clean install of the OS that hasn't resolved it? 

Any advice appreciated. 
Dan

[.Griff.]

Not sure if it's related to your problem but I've just spent 10 minutes trying to access Google and I couldn't load Idnetters at all over a 15 minute period -

Code Select Expand

C:\Users\Griff>ping www.idnetters.co.uk

Pinging www.idnetters.co.uk [212.69.36.118] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.69.36.118:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[net91]

I just had the problem loading this forum and Google, ran into the other room to see if the issue was affecting another machine, and it was.

Going to try changing to different DNS servers.

[net91]

Not sure if it's related to your problem but I've just spent 10 minutes trying to access Google and I couldn't load Idnetters at all over a 15 minute period -

Code Select Expand

C:\Users\Griff>ping www.idnetters.co.uk

Pinging www.idnetters.co.uk [212.69.36.118] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.69.36.118:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Yeah, same problem as me. IDNET DNS server issue?

[.Griff.]

Nope I use OpenDNS.

[Simon]

Seems fine here.  Temporary server gremlin?

[.Griff.]

Seems fine here.  Temporary server gremlin?

Maybe but I couldn't access Google at all during the same period. Routing issue maybe?!?

[net91]

In addition to this it's been an ongoing issue for me, so I've swapped over to Google dns servers.

I've changed the settings on my router, do I need to restart the router for the changes to take effect? As far as I know it's just a browser restart that's needed, and I'd like to avoid interupting access for others if possible.

[Glenn]

What happens if the laptop is connected via a cable to the router?

[kinmel]

 Same problem using opendns through AAISP, so it was not just IdNet

[Steve]

I'm glad someone else is having problems as I thought it was me as I've been messing with IPv6, with regard DNS I change them on the local machine's NIC then I don't have to reboot the router.

[.Griff.]

Idnetters just went down again for me. Google and Youtube not loading properly either 

[ou7shined]

I'm getting this too.
Tried 4 times to load this site until it eventually opened - google opens first time though.

[Crus]

Variations on this are happening frequently:

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router [10.6.7.10]
  2    31 ms    48 ms    30 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
  3    29 ms    31 ms    29 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
  4    30 ms    30 ms    30 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *       31 ms    32 ms  www.idnet.net [212.69.36.10]

Trace complete.

[David]

Here too my connecton keeps dropping and windows diagnostics kicks in !

[ou7shined]

I take back what I said about google. All pages are equally as erratic and it appears to be worsening - took about 7 or 8 attempt to get back here again.

[armadillo]

I've been getting this problem too on many sites in the past half hour. It seems to me to be identical behaviour to the Cogent routing problem a few days ago. It is definitely not a DNS issue - the address is resolved but the browser hangs "waiting for [url]". It is a routing issue.

[psp83]

I noticed the same tonight, went to check my email and outlook through an error message, so loaded a few sites and they wouldn't load.

[Simon]

I've let IDNet know, with a link to this thread.  Why does this always happen at the bloody weekends? 

[armadillo]

I've let IDNet know, with a link to this thread.  Why does this always happen at the bloody weekends? 

My physics teacher (schooldays a long long time ago) used to blame "The law of Universal Cussedness"

[armadillo]

In addition to this it's been an ongoing issue for me, so I've swapped over to Google dns servers.

I've changed the settings on my router, do I need to restart the router for the changes to take effect? As far as I know it's just a browser restart that's needed, and I'd like to avoid interupting access for others if possible.

Forget DNS. This is definitely not a DNS issue. I believe there is a routing problem and this may lie outside the IDNet network.

If you do change DNS, do it in the OS, not on the router as doing it on the router forces a resync (according to Rik) which will just make things worse for you.

[.Griff.]

No doubt BT will finally reply 4 months later and "assure" Idnet it will not happen again. Like all the other times 

[Seadog]

Evening All, So not just me moaning about download speeds, I was wondering why it was taking ages to load certain pages while I was getting good d/l speeds tonight.

I've just posted on TBB and at the same time pinging 212.69.36.3 and at the same time 4.2.2.1.

I lost 36.3 for about 2 or 3 minutes, here we go it's happening right now again as I'm typing this,
guys, seriously this is not good !!!!

Back again, I'm going to change my Router settings, at least I can surf the web !!!!

[zappaDPJ]

I can confirm there's a problem but it's odd and I've no idea what it is. As an example I can connect to BBC iPlayer and watch content (after a considerable period of buffering) but none of the images associated with the website will load. For what it's worth I'm using Google's DNS.

[Seadog]

I has something similar earlier Zappa, ummm. Ok well my Router seems to be working nicely with the new DNS, well see how long it lasts. Anyway time to check my d/l speed again before the midnight downloader congestion kicks in !!!

[Seadog]

Correction from my last post, after changing my DNS to 4.2.2.1 it lost the connection to this page and google timed out. So more likely to be one of the Links 

Dunno

[Bill]

So more likely to be one of the Links 

When in doubt, blame BT.

You'll be right more often than you'll be wrong.

[.Griff.]

Code Select Expand

C:\Users\Griff>ping www.google.com

Pinging www.l.google.com [209.85.146.99] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.85.146.99:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Griff>ping www.youtube.com

Pinging youtube-ui.l.google.com [74.125.230.142] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.230.142:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Griff>ping www.idnetters.co.uk

Pinging www.idnetters.co.uk [212.69.36.118] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.69.36.118:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[Seadog]

Hi Griff,

Yep, all confirmed everyone is having problems. One thing for sure I will be downgrading from this Business Premiere Package to the Home Super Package next week, I'm not going to throw away good money as I don't download massive amounts and QOS will be similar. 

[ou7shined]

Hi Griff,

Yep, all confirmed everyone is having problems. One thing for sure I will be downgrading from this Business Premiere Package to the Home Super Package next week, I'm not going to throw away good money as I don't download massive amounts and QOS will be similar. 

My long time with IDNet is drawing to an end. Currently looking at alternatives. The price we are paying here just does not reflect the level of service anymore.

[Gary]

This is just getting sad tbh.

[Conrad]

Have been having a few "connection has timed out" errors recently too.  Ou7shined I agree with you. What a pain though.  

[Seadog]

That's a shame, I came to IDNet with high hopes myself this week and it has been dissappointing, I just hope the service improves during the year for sure. It's still early days with this FTTC technology so I just hope they can upgrade the network infrastructure or we will all be surfing at a craw next year 

[Bill]

or we will all be surfing at a craw next year 

And then there's the Olympics...

[Seadog]

Forgot about that  maybe it's time for IDNet to team up with Be, they have a good Network just no FTTC yet 

[Conrad]

Just happened again.  Everything just times out for a few minutes and starts working again.

Each time this happens, my router tells me it cannot connect to DNS Server 2: 212.69.36.3

I hope it gets fixed (again).

Is anyone even looking into the probem?

Night night all.

[.Griff.]

Forgot about that  maybe it's time for IDNet to team up with Be, they have a good Network just no FTTC yet 

Already been discussed Simon after previous "incidents" but it was dismissed.

I think I'm correct, although ready to be corrected, that there's been four BT related problems in the last eight months. Each time BT apologise to Idnet and "promise" it won't happen again.

[Aaron]

Happening here as well, been switching between IDNet/Google DNS quickly via a DNS Changer for Windows tool and restarting browser but makes no difference.

Just moments ago:

Code Select Expand

C:\Users\Aaron>nslookup idnetters.co.uk
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to google-public-dns-a.google.com timed-out

[karvala]

And meanwhile, four hours after the problems start, the IDNet status page still has everything listed as having no problems.  Nice to know the band are still playing on the Titanic....

[Bill]

Already been discussed Simon after previous "incidents" but it was dismissed.

Yeah:

http://www.idnetters.co.uk/forums/index.php/topic,25096.msg595674.html#msg595674

I'm the last person to tell anyone else how their business should be run, but this isn't good enough

[zappaDPJ]

I've been trying to leave a message here for the last 2 hours but the forum keeps timing out on me.

[Bill]

I've been trying to leave a message here for the last 2 hours but the forum keeps timing out on me.

You need to compose the message elsewhere and be quick with the copy/paste when it decides to work

[zappaDPJ]

The back button works fine, retaining your post until you navigate away to another site The real trick is to do it three times on the trot

[Simon_idnet]

I can't see any problems on the BT network but we've been getting a lot of routing updates from AMS-IX in Amsterdam which has been forcing multiple BGP table updates which takes our core routers extra time to process. So we've shut our peering to AMS-IX in the meantime.

[Technical Ben]

Seems the entire internet is being re-wired/listed. Is this in preparation for  IP6? Could we see more problems from this?
Not had any trouble here. Except the forum going down. But that could be maintenance etc.

[Ardua]

And I think that it has just happened again. Web pages very slow to load for about 3 minutes. IDNet Support at work perhaps?

[David]

Im having problems here ,not a moan just to try and assist 

[Bill]

Status page still a nice pretty green... when you can get it to load

[David]

I cant figure out ...it clearly shows red and apologies.....................well how can I read it if Im not online ? thats daft 

[Simon]

Guys, if you're still having problems, suggest you email IDNet. 

[Steve]

I feel slightly reticent about making too many comments as I've been messing with IPv6 which has caused it's own issues but to me something is still not right.

[Simon]

I've let IDNet know that some problems seem to be persisting.   

[Steve]

Cheers Simon . I've no issues getting to sites outside the UK but netters  and google is very intermittent for me.

[sobranie]

Q. How do you know it's the weekend?

A. Internet is up the creek.

Well, it's up the creek here in SW Cornwall (01326).

[David]

I've let IDNet know that some problems seem to be persisting.   

Thanks Simon doubt it will help me as it appears to be the exchange

[Bill]

Mine seems to be OK now... but I think I'll keep my for a while yet.

[Bill]

Spoke too soon- this forum, status page, email and RSS all timed out for a few minutes

[Simon]

It's very intermittent, isn't it?  Seems fine one minute, grinds to a halt the next.  Email problems too now. 

[psp83]

This a becoming really annoying now, trying to do some work & can't get to the site I'm working on

[.Griff.]

Came on this afternoon hoping for an explanation and resolution.

Unfortunately I'm still having problems accessing multiple sites. They're fine one minute and down the next.

[kerrminator]

my bb just disconnected for a couple of minutes a short while ago too. I think their must be a few probs at one of the servers. (mines is edinburgh if iirc )

[.Griff.]

my bb just disconnected for a couple of minutes a short while ago too. I think their must be a few probs at one of the servers. (mines is edinburgh if iirc )

If your connection "disconnected", i.e lost sync, then that's a completely separate issue.

[Simon]

... but   anyway. 

[Steve]

my bb just disconnected for a couple of minutes a short while ago too. I think their must be a few probs at one of the servers. (mines is edinburgh if iirc )

[David]

Auspicious start  but welcome to the asylum 

[Tim_idnet]

Hi All,

One of our core network routers is misbehaving itself. We have an engineer on-site working on fixing the issue ASAP. Apologies for any inconvenience.

Tim

[.Griff.]

Thanks for the update Tim!

[Glenn]

Thanks Tim.

[David]

  Thanks Tim

[Simon]

Cheers, Tim.   Is this causing the email issue too?

[cavillas]

Hi All,

One of our core network routers is misbehaving itself. We have an engineer on-site working on fixing the issue ASAP. Apologies for any inconvenience.

Tim

American or Chinese router?    Bic Mac or Chicken Chow Mein sometimes solves the problems.

[net91]

Things seem better here now. 

I was originally posting about an ongoing issue, that wasn't causing anywhere near as much problems as what happened last night, so I'm gonna keep trying out Google DNS for a while.

[net91]

I spoke too soon, still having some intermittent issues with various sites. (Now using Google DNS)

[David]

Dan ! Dan ? now where has he gone ?

[Bill]

Dan ! Dan ? now where has he gone ?

Looking at what arrived as my email notification compared to his post, I think he did a quick edit and scarpered

[Ted]

Dan ! Dan ? now where has he gone ?

you sound a bit desperate, David.  

[David]

No Bill thats gone right over my head although as Im only 3 ft 6" this is not difficult  

[David]

you sound a bit desperate, David.  

Love it , DO you remember Boys From The Black Stuff ? this was Yosser Hughes line  

Perhaps he is off on a Beano ?

[Ted]

Love it , DO you remember Boys From The Black Stuff ? this was Yosser Hughes line 

Sadly... I do!

[David]

Full of laughs that series wasnt it 

[Tim_idnet]

Hi All,

Quick update to let you know that we tracked down the issue - it was a DoS-triggered Cisco bug in the software of one of our core routers that has now been fixed. Apologies again for the inconvenience and hope you enjoy the rest of your weekend.

Tim

[Steve]

Thanks for the update Tim.

[Lance]

Thanks Tim.

[Simon]

Thanks Tim. 

[Ardua]

Pleased to see that things are now back to normal. That said, I can recall that on a number of occasions over the past few months web pages (BBC, Google, IDNetters etc) and e-mail have been slow to load - if they have loaded at all. Do we now have a permanent fix for this problem or is this something that is likely to happen again?

[net91]

Looking at what arrived as my email notification compared to his post, I think he did a quick edit and scarpered

Quick change of content. 

[net91]

I've still got an ongoing issue where every so often a website fail to load for a few minutes, bringing up a 'Page cannot be found' screen, then start working again. When this happens the website 'Down For Everyone Or Just Me' reports the site is still working. I'm trying out OpenDNS to see if that resolves the problem.

My router is set to obtain its DNS server addresses automatically from the ISP, but I've set my computer to use OpenDNS. I'm assuming this means that the DNS settings on my computer will override the router's DNS settings for this machine?

Thanks,
Dan  

[Lance]

Yep, computer set DNS overrides router dns. Which router do you have?

[net91]

Thanks, I wasn't sure. I've got the Netgear DGN1000.