Having great difficulties this weekend

[foreversummer]

Just tried but doesnt allow me to copy the text.

[foreversummer]

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Caroline>IP CONFIG /ALL
'IP' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Caroline>IPCONFIG/ALL

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 7:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Belkin N Wireless USB Adapter
   Physical Address. . . . . . . . . : 00-22-75-DD-CA-5B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::557d:89e3:6fee:d78f%18(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 02 May 2011 08:45:05
   Lease Expires . . . . . . . . . . : 03 May 2011 08:45:04
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-40-CA-A3-82-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{87E5E782-4A29-4C00-B50B-B57BC76F9
60D}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{0C1BB2EA-25BF-4E0F-9562-FD6E9D3A8
786}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:10d4:1db4:3f57:fff9(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::10d4:1db4:3f57:fff9%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{0C1BB2EA-25BF-4E0F-9562-FD6E9D3A8
786}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Caroline>

C:\Users\Caroline>

[Rik]

DNS Servers . . . . . . . . . . . : 192.168.0.1

It may be an oddity of the wireless adaptor, but I'd expect that to show the actual DNS servers. Could you try that again, using a wired connection and see if it changes?

[foreversummer]

Hi Rik

Just managed to get back on.  The internet light on my router has gone out again so I don't know what that means.  Could that be a router problem or a problem at the exchange?  Very strange everything was fine late last evening and until 10 am this morning (the internet light was one then).   I will wire one of the laptops to the router in due course.

[Steve]

It's very similar symptoms to what we had last weekend with another member T_M_D,very poor connection all weekend except late at night and early morning, the cause has yet to be found but I think the connections been fine since.

[Simon]

As we haven't heard anything, it must be. 

[Rik]

The internet light on my router has gone out again so I don't know what that means.  Could that be a router problem or a problem at the exchange?

Router, exchange or wiring fault are the three most likely. Do you know if you're due to go 21CN for voice calls anytime soon? BT could be working at the exchange if you are.

[Rik]

As we haven't heard anything, it must be. 

Optimist.

[Steve]

Or it's even worse than last weekend.

[Rik]

More my way of thinking, Steve.

[T_M_D]

More my way of thinking, Steve.

Lol! You dudes Steve and Rik are comedians. Yes, everything has worked great for me since. I reckon foreversummer has indeed experienced a similar problem to mine - BT interference in my book! I guess we will never know for sure.

I hope foreversummer that your problem goes away now the bank holiday is over, just like mine did. A BT engineer has probably been paid double-time to disrupt your service all bank holiday weekend in order to undertake some form of 'surreptitious' maintenance on your exchange. Good luck, I hope it comes back for you.

[Rik]

It's easier than crying, Tina.

[foreversummer]

Well . . . an update.

Couldn't get back to the board yesterday, but phoned Miriam this morning.  She did a line test and spotted straight away that it was my router that was at fault.  She explained how to do a router firmware update in the hope that it would fix the problem and so far it seems fine.

Obviously, I need to keep an eye on it as it was a bit of an odd error.  If it does die it will be replaced under the 12 month warranty (I bought it from IDNet).  Can't say fairer than that.

Thanks for all your help.  Hope your problems are over Tina.  Sure is a bit of a drag when it happens over a long bank holiday weekend (specially with my children who love to play World of Warcraft).  Anyone would think you'd chopped their arms off if they have to do without the internet!

Caroline

[Rik]

Thanks for the update, Caroline.

[Simon]

Glad you've got to the bottom of it, Caroline. 

[foreversummer]

and this weekend as well . . . Sadly did not get to the bottom of it.  Thought I would post this out of interest.  Anyone seen anything like it before . . .

[DorsetBoy]

and this weekend as well . . . Sadly did not get to the bottom of it.  Thought I would post this out of interest.  Anyone seen anything like it before . . .

That looks like serious noise problems between the exchange and your home. Are you near the Vitacress plant by any chance, are any neighbours having problems like this?

[foreversummer]

Hi Dorset Boy!

I don't live very close to the Vitacress plant.  If you run a straight line from the exchange to me the watercress beds are in the opposite direction if you see what I mean.  Had a chat with the family next door and they have had no problems whatsoever with their connection (they have three teenagers in the house and are pretty heavy users).

Support have been great and have referred the matter to BT.  Just thought it would be interesting to share the graph as I've only just learnt how to do it.  

I'll report back in due course.

[Technical Ben]

Sorry to hear the fault manifested it's self as a router fault. A faulty exchange seems very hard to detect. As a faulty piece of equipment is just as likely to break and give a false reading of "Alls OK" 

[pctech]

Its why you need another piece of kit to monitor that one and so on.....


Machine and software self diagnostics and repair are not 100% reliable which is just as well otherwise people like me would be out of a job. 

I had a motherboard with a faulty Ethernet controller which would not 'talk' to the router but Device Manager said it was ok.

[DorsetBoy]

Sorry to hear the fault manifested it's self as a router fault. A faulty exchange seems very hard to detect. As a faulty piece of equipment is just as likely to break and give a false reading of "Alls OK" 

But it isn't a router fault, that was replaced and worked, now there is a problem that has been flagged with BT.

[Technical Ben]

Its why you need another piece of kit to monitor that one and so on.....


Machine and software self diagnostics and repair are not 100% reliable which is just as well otherwise people like me would be out of a job.  

I had a motherboard with a faulty Ethernet controller which would not 'talk' to the router but Device Manager said it was ok.

In my instance that is caused by using a crossover by mistake. :p

Oh, and I meant a fault at the exchange Dorset. (they are very hard to diagnose)

[zappaDPJ]

Anyone seen anything like it before . . .

Looks like a potential Turner prize entry to me

It actually looks like a lot of activity followed by a completely saturated upstream. Is it possible someone was using or left a computer on overnight?

[foreversummer]

Does anyone know how long it normally takes for BT to investigate faults.  (I can see from previous posters that faults are not easy to detect).

Support reported it to them on Friday.  I left a message this morning with support to say we have had no broadband since 9.30 am this morning.  I sent them an e-mail late afternoon hoping for an update.  They haven't come back (presumably because they have nothing to report).

I am at work this evening hence I am logged on!

Here is my latest Thinkbroadband quality monitor graph for what it's worth.



Just trying to get some sense of timing - the whole thing is so frustrating.

Caroline

[DorsetBoy]

That image is terrible   

BT don't do anything at weekends unless you have enhanced care , so your fault report would be in line for this week.