Packet loss today. Anyone else?

ou7shined · May 01, 2011, 21:30:28

Just when we were celebrating our lowest pings ever from IDNet too.

zappaDPJ · May 01, 2011, 22:36:39

None at all here (on FTTC). That looks more like a temporary break in service. Did you have any throughput at all or lose sync?

ou7shined · May 02, 2011, 06:31:11

Must just be me then.
I was outside all day so didn't notice anything myself, however my partner had been moaning at me all day about pages timing out or simply not even getting a connection to the net at times, which I just dismissed it as the usual weekend slowing down we've been experiencing... that was until I checked my graph.

ou7shined · May 03, 2011, 22:38:53

It must have taken me 30 attempts to open idnetters to post this.

With every page I try to open up I'm just getting either "connection failed" messages (router is green green green) or pages connecting... connecting... connecting... then just timing out.

Rik · May 04, 2011, 09:11:40

Rich

Your graph is showing your IP address, you might want to retouch it...

ou7shined · May 04, 2011, 11:25:06

Quote from: Rik on May 04, 2011, 09:11:40
Rich

Your graph is showing your IP address, you might want to retouch it...

Phew it's taken about an hour to finally get an Idnetters page to open.

Hey thanks for the reply Rik. So I not entirely persona non grata around here just now.

I've never been able to work out how to edit a post on here. Can you point me in the right direction?
It'll teach me to try and use screen caps for these graphs instead of the "official linked" versions. I just don't like how the official ones keep moving after you posted them.

Anyway here goes todays...

Is it just me or is there a pattern here. I seem to be getting regular half hourly disruptions on my line. Resulting in about 40 minutes of usable internet per hour.

Glenn · May 04, 2011, 11:28:00

Rich, are support able to see problems with your connection?

Rik · May 04, 2011, 12:27:41

You can edit for about an hour after you post, Rich, just hit the modify button. After that, just ask one of us.

Simon · May 04, 2011, 12:38:40

... who isn't on a phone.

Rik · May 04, 2011, 12:39:52

Lance · May 04, 2011, 12:46:26

And you can post snapshots of the graphs, rather than linking to the live version. Its one of the links somewhere on the BQM page.

ou7shined · May 04, 2011, 17:57:36

Quote from: Rik on May 04, 2011, 12:27:41
You can edit for about an hour after you post, Rich, just hit the modify button. After that, just ask one of us.

Cheers Rik. I've deleted them from my photobucket.

ou7shined · May 04, 2011, 17:58:06

Quote from: Lance on May 04, 2011, 12:46:26
And you can post snapshots of the graphs, rather than linking to the live version. Its one of the links somewhere on the BQM page.

I do keep clicking for a snapshot graph (as I did above) but for some reason when I post them they stay active for a while. I'm obviously doing something wrong.

ou7shined · May 04, 2011, 17:59:18

Quote from: Glenn on May 04, 2011, 11:28:00
Rich, are support able to see problems with your connection?

I've not tried Glenn... but I have a slight inkling what they might say.

ou7shined · May 04, 2011, 20:58:37

Just had another long outage identical in length/time to the last two.

(can be seen above)

psp83 · May 04, 2011, 22:06:52

I'm getting packet loss aswell, been having it awhile now and its starting to get really annoying, can't stream anything with out it pausing all the time to buffer!

Time to start looking for a new ISP I think if IDnet can't do anything about it. Its been happening since they gave more bandwidth to users and increased the offpeak allowance as well. Between midnight and 2am I cant stream anything due to packet loss.

Bill · May 04, 2011, 22:29:20

Same here:

Speed well down from normal for this time of night:

It's getting a bit monotonous.

zappaDPJ · May 04, 2011, 23:25:52

Here's another one to keep those company

Seadog · May 04, 2011, 23:57:09

Evening Guys, Same here too just to add to the pretty packet loss pictures!!

Simon_idnet · May 05, 2011, 00:37:49

We've ordered some more bandwidth (yet again) from BT. Should be online within a week.

ou7shined · May 05, 2011, 07:29:50

Quote from: Simon_idnet on May 05, 2011, 00:37:49
We've ordered some more bandwidth (yet again) from BT. Should be online within a week.

Any ideas as to what might be causing those regular disruptions to my service Simon?

Just in case anyone is wondering the longer outages (thick red bits) are nothing to do with my end, my router stays green throughout but there is just no sync during these times. They seem to fit into the pattern if the regular blips but it's like whatever is causing them sometimes forgets to switch me back on for that cycle.

Simon_idnet · May 05, 2011, 08:57:37

Hi Rich

Have you tried a different router (in case yours is playing-up)? I'll ask our Support Team to check your line for you.
S

ou7shined · May 05, 2011, 10:30:08

Quote from: Simon_idnet on May 05, 2011, 08:57:37
Hi Rich

Have you tried a different router (in case yours is playing-up)? I'll ask our Support Team to check your line for you.
S

My router's fine thanks Simon.

I've become a whizz at this bit. I have two identical BT 2700s (except one is v6 and one v5) set up and raring to go which I can switch between at a moments notice... plugged in at the main/test socket. So that's diagnostic steps 1 and 2 out the way.

I've had a PM from Miriam (presumably instigated by yourself - much appreciated, many thanks

) informing me that my line has "no fault condition to speak of" and has been stable since 5.17am today (when the last big spike occurred), but as you can see I still have the wee red spikes appearing at regular intervals and an sporadic internet access....

P.S. Ironically I just had a big spike while trying to post this. So I guess my line has been stable for 2 minutes now.

esh · May 05, 2011, 11:48:47

That is an alarmingly regular pattern. Is it *precisely* every 30 minutes or something? I'd be very interested to know what would cause that. I suspect that if the time is accurate that should narrow down the culprits considerably. I had a similar effect some time ago when I assigned a server two gateways and it kept swapping between them at regular intervals.

ou7shined · May 05, 2011, 13:02:15

Quote from: esh on May 05, 2011, 11:48:47
That is an alarmingly regular pattern. Is it *precisely* every 30 minutes or something? I'd be very interested to know what would cause that. I suspect that if the time is accurate that should narrow down the culprits considerably. I had a similar effect some time ago when I assigned a server two gateways and it kept swapping between them at regular intervals.

That's what I would have thought.
I'm having to use my phone for internet now as my BB is just too frustrating to use.