Packet loss today. Anyone else?

sof2er · May 05, 2011, 13:27:43

Go in the routers configuration page and check out the attached devices just incase. Unplug all computers from the router so that there's no attached devices and see if it still happens.

ou7shined · May 05, 2011, 22:54:34

Ridiculous connection!

It's MAC code time. I know where I want to go, I just don't know what to do. Do I phone support?

Simon · May 05, 2011, 23:50:31

Indeed, or email. Sorry to hear you're leaving.

ou7shined · May 06, 2011, 00:24:22

Quote from: Simon on May 05, 2011, 23:50:31
Indeed, or email. Sorry to hear you're leaving.

Yep been here since 2006. Can you shoot me the email please and I'll do it tonight?

My other graph has mysteriously disappeared for now. Here for your viewing delight is the final straw. (again, router showing "green" but no sync during the outage)

jameshurrell · May 06, 2011, 06:59:35

I would be very interested to hear what happens after you move isp... please let us know if this follows you.

To me that looks like a local issue... especially with its regularity. First thing I would have done would be to change routers and make sure no devices were attached to it.. then look at the thinkbroadband graph.

Steve · May 06, 2011, 07:08:59

Plus it looks like a hefty dose of interleaving applied around 2100. If we ignore the evening packet loss the rest looks like bursts of noise.

ou7shined · May 06, 2011, 07:42:55

Quote from: jameshurrell on May 06, 2011, 06:59:35
I would be very interested to hear what happens after you move isp... please let us know if this follows you.

To me that looks like a local issue... especially with its regularity. First thing I would have done would be to change routers and make sure no devices were attached to it.. then look at the thinkbroadband graph.

Will do.

I tried that already - it made no difference.

jameshurrell · May 06, 2011, 08:06:21

I'm intrigued, you say "router green but no sync during outage" - isn't a loss of sync purely an issue between you and the exchange...? Plus a green light(presume this is the sync light) without sync seems very odd...

ou7shined · May 06, 2011, 09:27:47

Quote from: jameshurrell on May 06, 2011, 08:06:21
I'm intrigued, you say "router green but no sync during outage" - isn't a loss of sync purely an issue between you and the exchange...? Plus a green light(presume this is the sync light) without sync seems very odd...

Yeah sorry perhaps my terminology was wrong - I am a bit of a doofus at this at the best of times. What I meant was that while this disruption is going on, my router never shows a red "no internet" led not even during the long breaks.

jameshurrell · May 06, 2011, 09:44:40

Have you had a look at the router config pages during one of the longer outages? I presume it shows no sync at all? Out of interest what are your line stats like when the connection is working ?

Simon · May 06, 2011, 11:24:23

Email is support@idnet.com, Rich, but I'm surprised you haven't contacted them already regarding the fault.

ou7shined · May 06, 2011, 14:14:29

Quote from: Simon on May 06, 2011, 11:24:23
Email is support@idnet.com, Rich, but I'm surprised you haven't contacted them already regarding the fault.

Thanks Simon. I got my MAC earlier... only as you can probably see above, I can't get internet access to sign up elsewhere.

(on my phone just now)

I find it far more helpful to post your issues on here these days and leave CS out if it. I kniw off by heart the steps CS will have me go through before finding that it is BT's fault - I've already been told there's not much wrong with my line yet I've had hardly any internets since Sunday (I presume it is something to do with my pings recently dropping to sub 30 from my usual upper 40s). I've been increasingly unhappy with IDNet anyway (price vs consistency/quality) and I made up my mind a week or two ago that I won't put up with it any longer. This latest incident has given me the impetus to finally break my long ties with IDNet. All I want is a steady BB connection not an expensive service where I've got to carry out regular maintenance and diagnostics myself every couple of weeks to try to get it.

Once I get my internet access back I'm off but I'll BE* seeing ya.

Steve · May 06, 2011, 15:56:26

I hope your happy there

Let us know how you get on!

ou7shined · May 06, 2011, 18:37:12

Well it looks like IDNet doesn't want me to leave.

I've tried 3 routers and none of them can connect to the net. (yes, straight into the test socket)

Some router stats.
I don't know what any of this means but you guys probably will.....

Protocol : G.DMT2+ Annex A
Downstream rate : 5593 kbps
Upstream rate : 927 kbps
Channel : interleaved
Current noise margin : 6.3 db (down) 5.7 (up)
Current attenuation : 52.1 db (down) 29.1 db (up)
Current output power : 19.5 dbm (down) 12.5 dbm (up)

Steve · May 06, 2011, 19:15:47

Well it means your synchronised with the exchange.

ou7shined · May 06, 2011, 19:32:08

Quote from: Steve on May 06, 2011, 19:15:47
Well it means your synchronised with the exchange.

And yet according to the graph above....

Bill · May 06, 2011, 19:53:13

Quote from: ou7shined on May 06, 2011, 19:32:08
And yet according to the graph above....

Sync'd to the exchange is not the same as being connected to the internet (via the IDNet login), it just means your modem is talking the same lingo as the one at the other end.

Sounds like an authentication problem.

Steve · May 06, 2011, 20:18:04

I agree Bill,which support should I think be aware off?

ou7shined · May 06, 2011, 20:41:45

Is there anything I can do or do I just keep trying routers until one catches?

Steve · May 06, 2011, 20:57:01

All I can suggest is disconnect for 30 mins and then try again,nothing stupid like wrong log on details? Yes I'm clutching at straws. Support should respond as you have no connection.

ou7shined · May 06, 2011, 21:09:03

Quote from: Steve on May 06, 2011, 20:57:01
All I can suggest is disconnect for 30 mins and then try again,nothing stupid like wrong log on details? Yes I'm clutching at straws. Support should respond as you have no connection.

I'm cutting and pasting from the same file I've used the last 5 years. Nice try though.
Cheers.

Bill · May 06, 2011, 21:11:30

Might be worth replacing the IDNet username with bt_test@startup_domain, no password needed.

~~I think it takes you to a test page...~~ if it works then the problem is likely with IDNet, if it doesn't then probably BT, but I'm guessing

eta- that's rubbish about the test page, it's a test login to check that the system is working.

esh · May 06, 2011, 21:55:22

Just to expand upon the above, there are two things that need to be operating to have internet access over (A)DSL.

1. The ADSL link. This is a signal between your modem and the exchange, usually indicated by a green ADSL light on the modem. If this is not on, then it is either because you have incredibly poor signal or BT is broken. Again.

2. The PPP connection. This is what carries the data between you and the ISP over the ADSL link. Think of (1) as the signal carrier with (2) as the signal. This is purely a digital concept, and is usually indicated by a green INTERNET light when on. A lack of PPP usually indicates a fault with the ISP, though as we have all found out recently, can also be BT deleting an entire ISP from their configuration files.

Both 1 and 2 have to be up for you to have any internet access, and (2) cannot be present without (1).

Glenn · May 12, 2011, 09:06:20

Quote from: Simon_idnet on May 05, 2011, 00:37:49
We've ordered some more bandwidth (yet again) from BT. Should be online within a week.

Is the increased bandwidth still on track for the next few days, Simon?

I was getting a lot of packet loss last night and a d/l rate of 300Kbps on FTTC.

sof2er · May 12, 2011, 12:37:16

I've not had problems last night, but it does seem weird that my ping basically jumped from 18-19 ms to 22 ms. What is causing these ping fluctutations?