FTTC modem problem?

[Glenn]

While I was on holiday my FTTC modem seems to have developed a fault, the DSL led flashes around 10 times, pauses a while then repeats. Does anyone know if this is a modem, cabinet or exchange problem?

[Bill]

Does it do the same if you power-cycle it?

If so, sounds like an error code (like BIOS beeps), but what it means is anyone's guess

[Glenn]

I've tried rebooting it, still the same, I have it turned off at the moment to cool (it was barely warm anyway) to see it it is getting too hot.

[Bill]

Well googling didn't get me anywhere, but then BT aren't exactly gabby about that modem

Suspect a call to CS may be required tomorrow so they can ask BT what it means.

[Steve]

http://webcache.googleusercontent.com/search?q=cache:ODLxhPyw8nMJ:www.huaweidevice.com/worldwide/productFeatures.do%3FpinfoId%3D2394%26directoryId%3D3870%26treeId%3D3015+hg612+reset+button&hl=en&strip=1

There a reset instruction but whether the button exists on the BT version I've no idea - power on hold reset for six seconds

[Bill]

The button exists, but whether there's anything underneath it is a different matter

Resetting to defaults also seems a bit redundant if there's nothing you can configure but a good find, definitely worth a try I'd say

[.Griff.]

The reset button does indeed work as I've just tried it. What it actually "resets" however is another matter.

[Glenn]

Well googling didn't get me anywhere, but then BT aren't exactly gabby about that modem

Suspect a call to CS may be required tomorrow so they can ask BT what it means.

I logged a case on Wednesday, but only got home last night, so I need to call again in the morning.

[Steve]

I'm glad it still leaves the modem as is   I expect BT have fiddled with it as my guess would be that acting in 'bridge mode' is possibly not  a default setting.

[Glenn]

After switching off the modem for around 30 minutes, the modem sprang into life, for about 5 minutes.

[zappaDPJ]

Sounds like it's toast

I wonder how these get replaced, via IDNet or via BT?

[Bill]

Sounds like it's toast

I wonder how these get replaced, via IDNet or via BT?

BT, it's their kit. But IDNet will have to put in the report.

An engineer will turn up with one- they always do for a reported FTTC fault, it's what's usually gone wrong.

[zappaDPJ]

Cheers Bill, useful to know. Mine has always run rather warm so it wouldn't surprise me if it fails sooner rather than later. Perhaps I should think about getting a spare.

[Glenn]

Modem replaced and I'm no longer on a 3G dongle.

[Rik]

I was asking Brian why ISPs can't be supplied with modems to send out. That isn't going to happen for a while, but he thinks that, in time, the installation will move to 'wires only'. Until then, the only troubleshooting required is to connect the computer to the modem and set up a PPoE connection. If that doesn't work, it's a BT problem and there's no charge for the fix. It has some advantages, therefore, over ADSL.

[Glenn]

So maybe we need to add something like this or this to the FAQ?

[Rik]

That would seem a very good idea. Off to add.

[Rik]

Done. 

[pctech]

Everything to do with broadband is usually a BT problem as the ISPs know what they are doing.

[Rik]

There is that.

[MisterW]

You guys might be interested in this thread on the PlusNet forums regarding reliability of the BT Modem.
http://community.plus.net/forum/index.php/topic,94723.0.html

[Rik]

Indeed, thanks Ian (awake today ).

[Glenn]

I was reading that very thread the other day, Ian.

The BT chap said that he has replaced 3 this week, the faults are changing from a flashing power led, now to what I had, a flashing dsl led. He did say that they all get sent back for testing.

[MisterW]

They certainly don't seem too reliable...

[pctech]

Job lot for rock bottom price I reckon.