Poor Speeds Tonight -2/5/11

Seadog · May 02, 2011, 22:19:36

Evening All,

Getting awful download speeds tonight, looks like congestion anyone else noticed? See below;

http://www.thinkbroadband.com/speedtest/button/130436732151457516714.png

speedtest.net various Servers not much better either. I've also noticed my packet loss is
up too see below;

http://www.thinkbroadband.com/ping/share/f0d4de634bac8027d8548c40300e6f66-02-05-2011.html

How's everyone else doing tonight on FTTC ??

Steve · May 02, 2011, 22:23:53

Hopefully you'll get some FTTC replies but my 20CN is ok

Seadog · May 02, 2011, 22:28:39

Quote from: Steve on May 02, 2011, 22:23:53
Hopefully you'll get some FTTC replies but my 20CN is ok

Thanks Steve,

Yes see what happens this evening, seems to be getting better, must have been a sudden surge
of downloads 8-10pm ?? One thing for sure it must be contention as my upstream speeds are
never affected and my downstream IP profile is 38717.

zappaDPJ · May 02, 2011, 22:37:13

I've not had cause to test my throughput tonight but it's currently pretty good. However my BQM does show that something was not quite up to standard for the previous two hours as there's a minor increase in packet loss showing.

Steve · May 02, 2011, 22:38:57

Something I've seen as well!

Edit live to snapshot

Bill · May 02, 2011, 22:57:12

Me too:

Speeds are normal:

Seadog · May 03, 2011, 00:33:33

Hi Guys,

Yes I've just checked my BQM again and you can clearly see the peak in Packet Loss at the same time as
the Speed Decreased, indicating some severe congestion. Very odd, I will contact support tomorrow and
ask them to take me off the business product as it's costing too much and I'm not seeing any additional
benefit. I'll ask to drop down to the Home Super Pro.

It's blatently obvious I'm not sharing with businesses at this time of night so looks like we all share the
same pipe in which case why bother paying over £100 per month for premium service - not !!

Can anyone confirm that Business Customers share the same Gateways as Home Users? in which case
why bother with a Business Package and the extra cost, I certainly don't need unlimited downloads.

Any comments, also see attached BQM

http://www.thinkbroadband.com/ping/share/fc35d50c12b0e0a9b5b1caacf21dcc4d-03-05-2011.html

Rik · May 03, 2011, 09:17:32

They do. The premium is paid to BT for priority transit in their network - at least that's the theory.

Seadog · May 03, 2011, 13:56:49

Quote from: Rik on May 03, 2011, 09:17:32
They do. The premium is paid to BT for priority transit in their network - at least that's the theory.

Thanks for the info Rik, I thought that may be the case but whether BT do in reality I don't know,
Traffic Priority is pretty important so I want to stay with that so I'll contact support and see if
I can downgrade to the Home Super Pro product instead and keeping exchange priority.

Rik · May 03, 2011, 16:13:43

It seems to me that BT's backhaul can't cope with the additional fibre connections that are getting more significant in terms of volume. Those of us still on copper connections don't see the problem, it's only if your connection is fast enough to tax BT that it seems to occur.

Bill · May 03, 2011, 22:20:51

Packet loss is back again tonight, speeds down by ~40% too.

Seadog · May 03, 2011, 23:42:55

Quote from: Bill on May 03, 2011, 22:20:51
Packet loss is back again tonight, speeds down by ~40% too.

Thanks for the info Rik, I think your right on that one.

Hi Bill, Yes same again tonight speeds way down and the Network is getting hammered again!! See below;

Just downgraded from Business to Home SuperPro Package will have to Edit the name out sorry about that...

Seadog · May 04, 2011, 00:11:33

Five minutes past midnight and the speed is down to 3Mb or 10% of its usual speed;

Oh well

Bill · May 04, 2011, 00:22:19

I don't trust the tbb speedtester for FTTC... mine's about normal for this time of night:

Not good, but normal

Seadog · May 04, 2011, 00:30:56

Quote from: Bill on May 04, 2011, 00:22:19
I don't trust the tbb speedtester for FTTC... mine's about normal for this time of night:

Not good, but normal

Evening Bill,

Yes, virtually the same speed as you for me too on speedtest.net Milton Keynes Server, as you
say normal for this time of night..

Cheers

zappaDPJ · May 04, 2011, 00:37:07

Luxury! My connection is its usual after midnight pumpkin mode. One day my prince will come

zappaDPJ · May 04, 2011, 00:43:07

But not tonight apparently. I don't have enough bandwidth to watch Sky Player

Seadog · May 04, 2011, 00:55:41

Quote from: zappaDPJ on May 04, 2011, 00:37:07
Luxury! My connection is its usual after midnight pumpkin mode. One day my prince will come

Sorry to hear that Zappa, one day we will all have a 1:1 No Contention, Be Fibre LLU
service. Oh I've just woken up must have been dreaming again !!

Night Night

zappaDPJ · May 04, 2011, 02:10:23

Good night! I have movies to watch and increasing bandwidth

Seadog · May 05, 2011, 23:13:57

Evening All,

Just read a post on the IDNet Help Forum about packet loss especially in the evenings
and a reply to the post from Simon at IDNet quotes the following;

'We've ordered some more bandwidth (yet again) from BT. Should be online within a week.'

So hopefully good news, just seems to be at peak times the Network can't cope so
hopefully this will be an easy fix.

Thank you Simon

pctech · May 05, 2011, 23:23:24

Sounds like a hostlink (network connection from BT's network to IDNet's access routers) upgrade.

Seadog · May 05, 2011, 23:34:47

Quote from: pctech on May 05, 2011, 23:23:24
Sounds like a hostlink (network connection from BT's network to IDNet's access routers) upgrade.

Ok sounds like a plan, lets hope it works