internet down

[Rik]

 

[Tina]

I am assuming I don't need to phone support to remind them? Think they'll have it in hand

[Rik]

They will.

[Tina]

good cos my dongle expires tonight

[Rik]

I'm saying nothing. 

[Tina]

LOL thought thast would get that response.. why I said it . Rik would you mind asking support where it's all up to? I hate the phone and get so stressed. sorry to ask

[Rik]

Gladly, Tina, but unfortunately I can't as we don't have an IDNet IP address logged for you.

[Tina]

oh would my name and number in a PM do?

[Rik]

That would do it, Tina.

[Tina]

OK will PM you . Sorry to hasle you and thrm.. just want an idea of what is going on, but I hate the phone so much I end up sounding like an idiot Thanks

[Rik]

It's not a problem, Tina.

[Rik]

Your line card has failed, Tina, and needs to be replaced. This work is due to be completed by 6pm tomorrow.

[Tina]

oh what does that mean. is it anything I've done? do they need to come to my house? Thanks for phoning for me

[Rik]

It's nothing you've done, Tina, just a failure at the exchange. BT will replace the card (which will be affecting many other people), effectively re-providing the service as if you were a new customer. There will be no need for them to come to the house.

[Lance]

The line card is what your line plugs into at the exchange (nothing you've done, they just fail sometimes). They shouldn't need to come to your house, but may do so to check it is working after the work has been completed.

Or what Rik said!

[Tina]

Thanks for your help. I persume I'll know it's fixed when the red light on my router goes off? You've been a star as usual

[Rik]

That's the theory, Tina, though currently you have sync but no PPP, so there's a small risk that you have a stale session. I'd suggest powering the router off for a few hours.

[Tina]

My internet is still down. Been down since Friday night. I do hope BT fix it by 6PM  today, as they said they would.

[Rik]

So do we, Tina.