Any problems tonight?

[Niall]

Possibly what was leaking all over the place then.

I wish my mate that works for BT still lived around here

[gingerjedi]

My broadband has just gone down in Weston-super-Mare, its syncing with the exchange so guessing an IDNET fault?

I am on a BT2700HGV though, is there any new firmware that's causing problems?

[Glenn]

Call it in, they have a Out of hours support now http://www.idnetters.co.uk/forums/index.php/topic,26389.msg628966.html#msg628966

Use the normal number 0800 331 7000

[Glenn]

I can't see any reports of BT problems in your area.

[Lance]

Note just because you have sync it doesn't mean it's not something at the exchange gone wrong.

[gingerjedi]

Its back now, who knows... just had a funny 20 minutes??? Strange as my line has been rock solid for nearly a year now.

Not to worry, thanks for the replies. 

[sparkler]

Im also haveing problems my routers give a red light but have sync now stuck on mobile

[Rik]

Have you tried powering down the router for 15 minutes.

[sparkler]

it works now i think this is a bt advertising campaign

[Rik]

Or an OR flatfoot...

[Niall]

I now have an engineer booked for the 30th and a list of what they will charge me if they can't find a fault. It actually reads as if they'll charge me for each thing tested until a fault is found which I bloody hope isn't the case!

[Rik]

Does this help, Niall?

[Niall]

That's what IDNet sent me, but I'm not sure if it's saying they'll charge for each bit tested that a fault isn't found on, even if a fault is found on say the third item they test.

Common sense says they won't as they'll have found a fault, but as it's BT you never know.

[Rik]

I have no idea what a pre-ordered co-op call is, but the way I read it is that if they find a fault on their side of the line, no charge will be raised, but if it's on your side, then anything up to £230+VAT can be charged.

[Gary]

It looks like each part is chargeable...

[Rik]

It is, but the checking on the BT side of the test socket is not chargeable if they find a fault there.

[Niall]

Well they'll have nothing inside my house to check as it'll be an empty room by the time they get here. Anything broken will belong to BT.

The one thing that concerns me, and is making me worried to the point of cancelling is that they've done something to the line to stabilise it, so they wont see errors on the line or anything. This is annoying as it had to be done so my line stopped dropping over and over. In doing that, my speed halved overnight, and upload dropped from 1100 to 888. Oddly it is stuck on 888 and 7600ish. The figures don't move at all, which I find strange.

[Rik]

Did you ask support whether you were on a banded profile, Niall?

[Niall]

I didn't ask but my connection has gotten worse since I posted, ironically! Down to 6mb now and the nm has dropped from 14.5 to 7! I hasn't even been anyone here using anything so god knows what caused it!

[Baz]

Ive had three disconnects this morning so far.

any one else?

[Simon]

All OK here.

[Ray]

No problems here.

[Baz]

 


stoopid internet 

[Niall]

I didn't ask but my connection has gotten worse since I posted, ironically! Down to 6mb now and the nm has dropped from 14.5 to 7! I hasn't even been anyone here using anything so god knows what caused it!

I've just been talking to a local business chap/musician around these parts, who happens to live across the main road from me (which, despite following his band for over a year I didn't know!) and he has been having problems to such an extent that he has also been in touch with BT who swear blind there are no problems on his line. Hmm, familiar story?!

I am now finding it more and more difficult to beleive that the problems on the Chester road that have stopped in the same week my problems started, are not connected to the absolute cr*p people on the main road I'm based on are experiencing. It's way too much of a coincidence. My sisters line, which had problems for years is now lightning fast, and the phone line is clear as a bell. Suddenly I'm having phone issues, so is my mums line and the internet sucks.

So what's a person supposed to do when BT are telling people and ISPs there are no problems with the lines, when there clearly are? I'm getting more and more worried by that list of charges that BT apply if they don't find a fault. I honestly can't even rely on them to tell the truth, so how am I supposed to beleive the engineer, no matter what he says?

This whole thing is annoying me more and more as each day passes.

[Glenn]

Sounds like they have swapped cards in the exchange.