Any problems tonight?

[zappaDPJ]

AAISP's automatic fault reporting system pick it up. I've no idea at all what it all means but it was reported as...

Lines: 100% 21CN-REGION-21CN-BRAS-RED11-L-NWS and 94% 21CN-REGION-L-NWS dropped at 2011-09-13 01:51:39
We have advised BT
This is likely to have affected multiple internet providers using BT

Personally I prefer to stick to pretty (or in this case not so pretty) images which I do understand

[Niall]

Well the engineer for my mums phone line turned up at 8:05 this morning as I was about to leave for work. He told me that BT hadn't given him any info at all regarding my mums line fault and hadn't been given any info regarding all previous visits. He also told me that FTTC has been enabled in Chester and they are having massive problems as the cab FTTC cannot handle the additional speeds being forced through them, and the people getting fiber direct to the property with no cab, are seeing slower speeds than adsl2.

He also said (I grilled him for 10 minutes ) that he wasn't an underground engineer so if there's no fault at the house or in the cab, he'd have to request another engineer. He also pointed out that the grid on the pavement was FULL of ants, where the lines connect.

I haven't seen my engineer so god knows what'll happen, but I asked the engineer to leave a note so at least the next engineer knows what he's looked at/done.

Time will tell.

[Niall]

Well, my engineer didn't bother turning up. Awesome. Can I charge them a fee for pissing me about?

[Rik]

Sadly, no.

[Niall]

Still no engineer & no reply from support to my email sent (only sent 2 hours ago to be fair).

[Rik]

They're probably trying to find signs of intelligent life in BT.

[Ray]

Is there any? Rik, 

[Niall]

Can't begin to describe how angry I am at the moment

[Rik]

Is there any? Rik, 

The search parties are still looking, Ray.

[Lance]

Well, my engineer didn't bother turning up. Awesome. Can I charge them a fee for pissing me about?

I think I've read before there is the possibility of £10 compensation 

[Niall]

BT claim no one was in. Bullshit, two people were in the house. They claim the rang me. I'm in work as I told support when they booked the appointment so I wasn't there to answer the phone.

I hope they don't think I'm paying them when no one bothered actually going to the house. Lying *******.

[Niall]

So here I sit with a sh*t line, no note was left by the engineer I spoke to as he said he would, no one phoned me on my mobile even though when reporting the fault I told IDnet I wouldn't be in and definitely no one came to the house as my mum AND aunt were sitting in the front room which is next to the door.

So great. Where does that leave me? Yes that's right, with a sh*t connection, no engineer and no time off work to wait for another lying prick to not turn up, and seemingly no one that gives a flying ****. Awesome.

[Rik]

BT engineers can be like carriers, Niall. One swore he'd tried to deliver here and had left a card as no-one was in. As it happens, I would prove I was in from the timestamp on one of my posts here.

[Niall]

What am I supposed to do though Rik? I'm at the end of my tether. I don't want to phone support as I know I'll end up screaming at them. I'm absolutely furious. BT are utterly incompetent and no one even bothered phoning me on my mobile despite me telling support I was in work, so the BT engineer phoned my landline. Great, they knew I wasn't in and even if my mum was here (she was, with my aunt, sitting 5ft from the door), and yet here I am with degrading service, noise on my line increasing all the time, I've spent a bloody fortune doing BTs work for them and now it seems that even support are conspiring against me. I'm not even getting questions answered in my emails to support anymore, just one line replies as if from a script.

Seriously, what the hell am I supposed to do if absolutely no one is doing anything to help me? Support say they can't get an engineer this afternoon so imply I'll have to ask for another visit, but I can't do this as I previously told them I have no more days off work until February. I imagine BT will try to charge me but I'm telling you now, I'm not paying a friggin penny as they DEFINITELY did NOT attend this house. Why did support not give my mobile number, or ask for it if they new I wasn't here and the engineer was going to call despite me telling them I won't be here. You can't hear my phone from downstairs and if my mum has  to wait downstairs for the fictitious engineer to appear, she wont. He's obviously phoned, got no answer and gone home or whatever these slacking POS do.

I honestly can't see a way out of this other than to migrate to another ISP. 

[Rik]

Migration may actually do the trick, Niall, but then again it might not. I sympathise with you, but I also know that support are stuck with what BT tell them, most of their testing facilities were withdrawn earlier this year. Is LLU an option for you?

[Niall]

I don't think there is LLU here.

Oh, actually there is. Sadly, the better of the bunch is Sky. I suppose I could just cancel everything completely and get Sky with my mums line, but that would then mean having the router downstairs, which brings it's own problems. Plus the quality on her line is worse than mine (even though it's the same line, split outside).

Actually sod that. The first post I found about them is that they heavily traffic shape, and I've yet to find a decent ISP that traffic shapes.

[Rik]

The problem is, of course, whoever you go with, the line from exchange to house is still with BT. OTOH, if you're connected to someone else's hardware at the exchange, it might improve things. Unfortunately, there's no way of knowing in advance.

[Niall]

Plus you have to pay to come off LLU if I remember rightly. That may have changed over the years though, I dunno. I just always associate LLU with nightmare issues as all my mates in various parts of the UK have had nothing but problems with it over the years, then moved back to cable, then ADSL2 when cable went poo

[Rik]

IDNet didn't use to charge for incoming LLU migrations, though some ISPs do.

[Gary]

Plus you have to pay to come off LLU if I remember rightly. That may have changed over the years though, I dunno. I just always associate LLU with nightmare issues as all my mates in various parts of the UK have had nothing but problems with it over the years, then moved back to cable, then ADSL2 when cable went poo

Sky LLU is not bad, Ted joined them from IDnet and he seems happy enough, its the BT service that sufferers I think, http://forums.thinkbroadband.com/sky/4000911-what-is-sky-llu-like.html these peeps seem happy enough.

[Niall]

Engineer turned up at 8am! I'm in work so I'll have to guess what he's done when I get home tonigt.

[Simon]

Good luck!

[Rik]

Could you get him to call you, Niall?

[Niall]

I'm in work, so no

[Rik]

Bugger.