Any problems tonight?

Niall · Sep 16, 2011, 10:30:00

My mum just text me this little gem:

QuoteEngineer's still here said theres a prob with outside line. Another engineer has come to help him.

Well, well, well.

Rik · Sep 16, 2011, 10:35:41

It must be the exchange pair.

Niall · Sep 16, 2011, 10:35:53

And now this:

QuoteJust finished. They dug a hole and found some corroded cable so they replaced it

So what I said right at the beginning before being forced to spend hundreds of pounds on equipment I didnt need, was actually the case.

If this clears everything up I think I'll be looking for some compensation for all this.

Niall · Sep 16, 2011, 10:36:34

Quote from: Rik on Sep 16, 2011, 10:35:41
It must be the exchange pair.

Ha, that's terrible

Simon · Sep 16, 2011, 10:39:06

If that turns out to be the problem, it does smack of incompetence that it hasn't been found until now.

Rik · Sep 16, 2011, 10:44:58

Quote from: Niall on Sep 16, 2011, 10:36:34
Ha, that's terrible

Niall · Sep 16, 2011, 13:37:44

Oddly I've had another text saying that IDNet phoned my mum suggesting an underground issue is the problem and they've booked an appointment for an engineer tomorrow between 1-6 for her line. I imagine this is something crossing as I mentioned the fault wasn't totally fixed on her line, to support yesterday.

I hope they know what they're doing as from what I currently know, that sounds like an unneeded engineer visit

gyruss · Sep 16, 2011, 16:24:07

Quote from: Rik on Sep 16, 2011, 10:44:58

wasn't the twisted pair.. cabling then?

Rik · Sep 16, 2011, 16:27:18

Niall · Sep 16, 2011, 17:54:15

My noise margins are down to 4.6 down, but the upstream has rocketed to 10 now

Maybe there is additional work needed? Who knows!?

{edit} Brian knows!

QuoteBT Openreach have booked another appointment for the noise on the
phoneline (01978******) for tomorrow 17/09/2011 between 1pm and 6pm. If
this is not suitable please let us know and we can re-arrange the
appointment for you.

I should be out of bed then I hope. I'm off in to the town now to wash away this awful week. Actually I've just noticed that this is for my mums line, so I'll stay in bed

Rik · Sep 16, 2011, 17:59:54

I think you owe Brian a drink at the end of this, Niall.

Niall · Sep 16, 2011, 19:35:49

Oh I dunno. It seems BT only know about the actual problem, not through IDnet telling them, or me telling them, but finally an engineer listening to what I said for a change and looking deeper into the issue. No offense to support but if I'd left it to them, all that would have happened would have been engineer after engineer, which is what has been happening

I was reporting fault after fault and all support were doing was telling me BT say there's no line fault. That is literally the extent of the feedback I got.

Rik · Sep 17, 2011, 11:35:25

And that's the problem with communicating with BT, information doesn't get passed to the engineers, neither does fault history. Talking to the guy when he arrives is always the best method, sadly.

Niall · Sep 17, 2011, 16:14:45

Today's appointment was cancelled. They phoned to check we were in but there were no problems in my mums phone since they replaced/patched the cable, so they said to call them if there is a problem in future.

As usual it looks like BT didn't tell support so an engineer was needlessly requested.

On the bright side my line is seemingly firmly stuck at 15m which is actually faster than it's ever been, although I'm slightly concerned that the upstream nm has increased to higher levels than it's ever been, although it's dropped to 9 now, the speed is lower than it's ever been at 888, which is a concern. All attn figures are the same too so I'm wondering if all I'm seeing is a line reset with the problem still there, waiting to rear it's ugly head as the line retrains.

Rik · Sep 17, 2011, 16:37:19

It could be the higher d/s speed is impacting on the u/s sync, Niall.

Niall · Sep 17, 2011, 16:43:53

Oh yeah, I never thought of that. In my defense I'm immensely hungover

Rik · Sep 17, 2011, 16:44:47

So am I, but in my case it relates to stomach and waistband.

Simon · Sep 17, 2011, 17:56:57

Mushroom top?

Rik · Sep 17, 2011, 17:57:55

Perfectly put.

Niall · Sep 17, 2011, 21:01:18

Just rebooted the router as my mums PC couldn't connect to messenger (incidentally the hotmail site is flagged as untrusted at the moment, for some reason, and the certificates are all kaput).

I lost 1mb in speed, the upload didn't increase and the noise margin has increased from 4.6 to 6.1. This is how it started last time

Simon · Sep 17, 2011, 21:05:06

Niall · Sep 17, 2011, 21:07:49

I just did the quiet line test and there's a low hiss on there, but it's very quiet and the call quality is very good otherwise. Also, can anyone tell me why my upstream noise has risen to 10db when it used to be around 4 or 5, and when I picked up the phone to do the silent line test, it dropped to 6.5db? I'm baffled by that

pctech · Sep 17, 2011, 21:11:06

Niall you may need to update the root certificates via Windows Update and just check the system time and date.

Niall · Sep 17, 2011, 21:15:35

Possibly, I'm currently letting PSI update stuff on there. Her PC is 9 years old and VERY slow. Even more so now I'm spoiled by an SSD drive and 16gb of ram

Rik · Sep 18, 2011, 11:06:58

Quote from: Niall on Sep 17, 2011, 21:07:49
I just did the quiet line test and there's a low hiss on there, but it's very quiet and the call quality is very good otherwise. Also, can anyone tell me why my upstream noise has risen to 10db when it used to be around 4 or 5, and when I picked up the phone to do the silent line test, it dropped to 6.5db? I'm baffled by that

I'm puzzled, as you seem to be saying you have different NMs in quick succession. Is that the case?