Any problems tonight?

Rik · Sep 23, 2011, 17:45:03

It's fine here, Niall, what's happening (or not happening) for you.

Simon · Sep 23, 2011, 17:50:35

Mine is.

Rik · Sep 23, 2011, 17:54:01

Yes, but how's your webmail?

Simon · Sep 23, 2011, 18:00:16

Rik · Sep 23, 2011, 18:02:39

Niall · Sep 23, 2011, 21:08:05

The webmail was really, and I mean REALLY slow. Was taking about 2-3 minutes to open and then about 30 seconds to a minute to open a mail. That being said, my internet hamster is fooked, so who knows

Gave up trying to read my mail in the end, but managed to send off a rather grumpy email to support

Also, I seem to have picked up a bug in work that can only be described as a hangover without the joy of drinking the night before.

Rik · Sep 24, 2011, 11:45:21

I can only think it was your connection, Niall.

cavillas · Sep 24, 2011, 13:24:46

Quote from: Rik on Sep 24, 2011, 11:45:21
I can only think it was your connection, Niall.

I wionder who he connected with at work?

Niall · Sep 25, 2011, 23:28:59

I had an email from support today, which I only just noticed. Apparently they wont do anything because my line is in the training period, despite them confirming my profile is for 8mb and it's currently 9mb. It seems to me that this is completely ignoring my point, which is there is clearly a fault on the line still as my line is supposed to get twice that, and have more than 888 up. Friday night, the line was dropping over and over, but router stats didn't show any actual drop so it must have been reconnecting immediately, but I was losing connection to messenger, websites, Steam, etc. I initially thought it was the line retraining but nothing changed at all, and since Friday my line has been somewhat sluggish.

Really getting the feeling that I'm being fobbed off now. But hey, it's okay, at least I get to pay to be ignored.

I've just noticed, looking through my routerstats log, my line dropped 10 minutes before I got the email, so I'm assuming IDnet did something at their end. Hope that hasn't messed things up further.

So what do I do now? Do I just bend over and take the indifference of support, or do I move ISP? I'm sick to death of sending email after email, trying to get this sorted out, and to get a straight answer is seemingly impossible. From the answers I'm getting, my line has magically almost halved in speed, is now sluggish when it's never been before. Also when I asked about getting some form of compensation for spending so much wasted money on items I was told I needed, which as it turned out I didn't (routers, etc) that part of my email was ignored. That also seems to be a theme with support recently too. I'll email asking something like 10 questions and get a generic "BT report no faults on your line". Is anyone even trying to resolve this for me? It doesn't seem like it

Gary · Sep 26, 2011, 07:38:27

Honestly Niall I would go to a LLU supplier if I was that unhappy. You have to do whats right for you, no fault/ISP should ever be get to the point that things are this stressful as I see it.

Lance · Sep 26, 2011, 08:16:06

BT wont do anything during a training period.

Niall · Sep 26, 2011, 14:13:22

Quote from: Gary on Sep 26, 2011, 07:38:27
Honestly Niall I would go to a LLU supplier if I was that unhappy. You have to do whats right for you, no fault/ISP should ever be get to the point that things are this stressful as I see it.

It's not the speed that's the problem, well it's obviously a part of it. The thing that is really angering me is that I've gone from a flawless line to an utterly cr*p one, then had the line physically replaced outside as it was corroded, and during all this, all I get back from support is "BT says there's no fault on the line". Clearly there's a fault as everything has gone pear shaped. Now when I say there's something wrong I get "BT say there's no fault". It's utterly disgraceful that a problem that actually exists is being ignored and/or IDnet are being lied to. Obviously the faults and FIVE engineer visits were to look at nothing then

I want what I pay for. I want people to stop ignoring my questions when I email. I want the problem fixed. I want The engineers to tell me what's happening (to date I have been told nothing. I only know the line was replaced because my mum was there!). I want IDNet to insist BT fix the damn problem. I also want some form of compensation for being told to try new routers and filters when that wasn't the problem.

To be honest it's getting so pathetic I'm seriously considering passing all my emails and story to a friend that works in the Welsh assembly. To say I'm disgusted at the treatment you get when you have a real problem, is an understatement.

If I was to switch to LLU it would be with Sky, but I'm reluctant to do that as at the end of the day there is still and will still be a fault.

kinmel · Sep 26, 2011, 15:40:49

I would still give AAISP a try