Deep joy

Glenn · May 19, 2011, 08:25:20

QuoteHTC has admitted its UK service centre is failing to repair and return handsets on schedule, but tells us the problems will soon disappear thanks to its new service centre.

Until then some HTC customers are being asked to wait almost two months for fixes that were promised in 10 days, and they are the lucky ones. Others report that HTC lost their handsets entirely, only for them to turn up a week later along with promises of deliveries which never arrive, and collections that don't get collected.

http://www.theregister.co.uk/2011/05/18/htc_failed_support/

Guess where my Desire is at present?

Rik · May 19, 2011, 08:41:41

Oh well, that should increase iPhone sales.

Simon · May 19, 2011, 10:00:53

That's not a good advert, is it?

Rik · May 19, 2011, 10:02:16

It certainly puts me off buying.

Glenn · May 20, 2011, 09:34:34

I called HTC today, my phone should be returned next week, along with a gift of my choice from the HTC accessory store to the value of £50.

Rik · May 20, 2011, 09:54:54

Have you decided on the gift yet?

Glenn · May 20, 2011, 09:57:49

I have asked for an Otterbox case.

Rik · May 20, 2011, 10:02:48

I thought trapping otters was illegal.

Glenn · May 20, 2011, 10:07:08

It's to keep them out.

Rik · May 20, 2011, 10:07:55

Simon · May 20, 2011, 10:42:33

That's pretty good of them, I guess.

Rik · May 20, 2011, 10:54:09

The otters?

Gary · May 20, 2011, 10:57:15

Better than a litter box I guess

Rik · May 20, 2011, 10:59:35

I call them waste bins, Gary.

Gary · May 20, 2011, 11:01:52

Quote from: Rik on May 20, 2011, 10:59:35
I call them waste bins, Gary.

Dont tell my Cats that

Gary · May 20, 2011, 11:03:04

Good offer though Otterbox cass are good, but can be bulky, great protection for what you do Glenn.

Glenn · May 25, 2011, 17:49:32

Last week I had an email promising the phone back, on or before 25/05/11. It was repaired on the 23rd, since then it's been awaiting dispatch the customer service chap wasn't any help either.

Rik · May 25, 2011, 17:58:18

What a pain. I would have thought sending it back would be the easy part.

netn00b · May 27, 2011, 10:50:19

thats pretty shocking service and i'm surprised at HTC.

glad mines working ok atm fingers crossed !

Glenn · May 27, 2011, 10:55:25

Apparently it's been sent out for delivery today, if I'm very luck, the driver will turn up in the 30 minute window when I'm at home this afternoon.

Rik · May 27, 2011, 11:00:30

I had an Interlink delivery this morning. They give a one-hour time slot for delivery, which is something I'd like to see other carriers adopt.

Glenn · May 27, 2011, 11:01:31

It's UPS, and I don't have the tracking number.

Rik · May 27, 2011, 11:02:37

Bugger. I've found, here, that UPS are the least reliable carrier.

Lance · Jun 04, 2011, 08:55:10

I've had a few o the interlink deliveries now and have to say their system receives top marks. I get free text messages telling me when the package has been dispatched (ie they've picked it up), and then a text message on the day with the one hour window. On all three occasions they have turned up bang in the middle of the window.

Rik · Jun 04, 2011, 10:37:05

That one hour window is great, isn't it.

Simon · Jun 04, 2011, 12:09:40

It is indeed. It's a shame more retailers don't use Interlink.

Rik · Jun 04, 2011, 12:13:04

They've never quite made it 'big' for some reason.

Simon · Jun 04, 2011, 12:17:01

More expensive? I guess the retailers don't see it from the end customer's point of view, but if people started dropping retailers that used, say, Citylink, in favour of those that use Interlink, the point might be made that we don't have all day to wait in for deliveries.

Rik · Jun 04, 2011, 12:20:22

Good idea, but if they are more pricey, we know from the broadband market that people will opt for cheap.

Technical Ben · Jun 06, 2011, 16:09:03

Quote from: Rik on Jun 04, 2011, 10:37:05
That one hour window is great, isn't it.

I'd hope I'd be quicker than 1 hour per window. Else I'd be finishing work past 12 at night.

Rik · Jun 06, 2011, 17:49:13

peasblossom · Jul 26, 2011, 10:45:03

Found, from using a certain very well known online retailer, that Hermes are terrific. If you're out, the card that comes through the door has the mobile number of the driver on it. None of this faffing about with call centres nonsense. (Excepting the excellent IDNet one, natch.)

Lance · Jul 27, 2011, 17:31:38

I think that is because the end delivery is by private individuals in their own vehicles tater than company employed delivery people.

Rik · Jul 27, 2011, 17:38:23

It is, and it works well - at least round here.

Lance · Jul 28, 2011, 16:52:37

It has done here too in the past, but they dont seem very widely used.