Connection dropping numerous times since last night

[esh]

The DSL light indicates an ADSL connection to the exchange. If you have no IP, no data can flow over the link however. You need both a DSL (physical) link and a PPP (virtual) link for a connection to be 'up'.

[.Griff.]

Cheers Esh but I think you've probably missed an earlier post in this thread.

Idnet said there was a "physical" problem on the line and/or at the cabinet causing the drops. If this is the case why doesn't the DSL light go out?

[.Griff.]

Roll on tomorrow -

[Bill]

That jump in latency at about midday would make me think that it is being caused by a loss of sync, and the DLM has bumped your interleave level in consequence...

You need to be careful about that DSL light- in my experience the modem can re-sync extremely quickly at times, and unless you happen to be watching at the right moment you may not see it. But it can take a few tens of seconds to re-acquire PPP, and if this occurred several times in quick succession (due to an iffy joint, perhaps) it could explain the packet loss spikes you're getting.

But there's a lot of speculation in that theory...

[gyruss]

Sunday 17:00pm for 20 mins approx i had no internet, it degraded out over a period of a few mins, ended up just being able to see the idnetter forums then the router went red light.  tis back now.



My connection speed is still above 6Mb so i'm happy, but its all these outages that are very annoying.

[.Griff.]

I'm a bit disappointed that the phone call I was promised never materialised so I'm still non the wiser at to what's happening.

Granted BTW may be at fault for not updating Idnet but they could have at least let me know something.

[Niall]

I think I'll start using this monitor thing. My connection is like a whore's drawers

How do you get it to show latency? All I see is what I'm downloading.

* Niall plays around with stuff

[Bill]

Sounds as though you're using the tbb usage meter, you need the one variously known as the Broadband Quality meter, BQM, pingmeter... here:

http://www.thinkbroadband.com/ping

[Niall]

Ah you have to turn ping requests on. I don't think I'll bother then. I was hoping it was a stand alone tool to use

[Simon]

I'm a bit disappointed that the phone call I was promised never materialised so I'm still non the wiser at to what's happening.

Granted BTW may be at fault for not updating Idnet but they could have at least let me know something.

A lot of people have said similar, but it's not unusual for them not to call if they have no news.

[.Griff.]

Connection still dropping (maybe OR performing tests??!?!) but still no call from Idnet 

[Gary]

Connection still dropping (maybe OR performing tests??!?!) but still no call from Idnet 

Give them a bump maybe?

[.Griff.]

I would Gary but the last thing I want is to be accused of "hassling" them.

I spoke to Brian on Saturday who said something about getting an update on Monday. As I wasn't sure I called yesterday lunchtime and spoke to James who said I should wait for them to call me back later that afternoon but nothing happened.

I'll probably give it another 24 hours and then call them again.

[Gary]

I would Gary but the last thing I want is to be accused of "hassling" them.

I spoke to Brian on Saturday who said something about getting an update on Monday. As I wasn't sure I called yesterday lunchtime and spoke to James who said I should wait for them to call me back later that afternoon but nothing happened.

I'll probably give it another 24 hours and then call them again.

I know what you mean, its gets like you seem to have an itchy trigger finger, well you feel like people at companies perceive you have one with re-occuring issues. If you have not heard by this time by tomorrow I would be phoning for sure.

[Simon_idnet]

Griff, I'll find out what the latest on your case is in the morning and make sure someone updates you.
Simon

[.Griff.]

Thanks Simon.

[.Griff.]

As Simon promised Miriam called me at 8am this morning with an update and an apology.

It appears that there was a faulty BT router somewhere along the line that was at fault and it's now been rectified.

Hopefully my IP profile, which has fallen from 38,718Kbps to 22,000Kbps, will start to rise again.

[Glenn]

 

[Bill]

Hopefully my IP profile, which has fallen from 38,718Kbps to 22,000Kbps, will start to rise again.

Profiles on FTTC behave rather differently, they seem to follow the sync pretty well instantaneously.

I'd be inclined to reboot the modem and see what it comes back to.

[.Griff.]

I'd be inclined to reboot the modem and see what it comes back to.

I'm tempted to do that Bill but I was told by Idnet not to do that as BT will interpret it as another line drop and it will only add to the problem.

What do you think?

[Bill]

As long as it's been a reasonable time since the last drop (an hour or so?) I wouldn't have thought it would have done that... the other thought is that it can't get much worse!

During the recent shenanigans with the BT router in the Midlands somewhere I had two massive drops in profile (down to about 15,000Kbps), and I'm convinced it was caused by some sort of bug in BT's DSLAM control systems, not noise on the line. Circumstantial, but it's never happened at any other time... and someone over on tbb has had the same problem. A simple modem reboot fixed it.

[.Griff.]

I'm off to reboot the modem in that case.

You're all my witnesses! Bill made me do it! 

[Rik]

 

I wouldn't buy a used car from him, Griff. 

[Ray]

 

[.Griff.]

Well it's been 24 hours and the IP Profile has just changed. From 22,000 all the way up to 25,000 

At that rate it's going to take a week to get back to normal!