Dying Router? Exchange Issues?

AzShane · May 27, 2011, 16:09:57

Sent a copy of a BT speed test to them. hopefully something will get sorted soon. Tried downloading a file and watched the download rate bounce repeatedly between 0 and 400 KB a second!

Rik · May 27, 2011, 16:17:32

Which does sound like congestion.

AzShane · Jun 04, 2011, 14:17:23

Been meaning to reply to this, but currently in the middle of my University exams

, The speed issue is apparent 24/7, surely if it was congestion it wouldn't be there at say 4am?
I contacted support who asked me to perform a series of tests ipconfig, netstat -b etc which they have then passed onto BT.
How long should do you think I should wait for a reply before calling again? Its been just over a week like this. Apart from casual browsing the connection is useless

Rik · Jun 04, 2011, 17:03:26

I suspect they are waiting for a response from BT, communication doesn't seem to be a strong point.

AzShane · Jun 07, 2011, 11:40:10

Ok I just finished my exams, and had some time to play around with routers etc.

I put the old Netgear back in (still has same problem of corrupting/not decoding things properly) however it can maintain a full 14mbit download unlike the 7800N - so no connection problems just router. =/ hope its not dodgy, going to try factory reset.

Rik · Jun 07, 2011, 12:18:00

Good luck.

john · Jun 07, 2011, 12:21:39

I've got the same router and I keep getting disconnects. It started a couple of months ago and I considered changing it but then went okay until a few days ago. Usually switching it off and on again resolves the problem for a while but I'll have to look at replacing it again. The connection from my PC to the router appears to be okay though.

AzShane · Jun 07, 2011, 12:23:37

Didn't work, I'v sent a ticket to Billion UK support. Looks like I'll be returning it though

AzShane · Jun 07, 2011, 20:28:19

Ok, so now Im just confused...

Billion Bipac 7800N, Download speed bounces

Netgear DGND3300 (v2), Download speed bounces - slightly better than the Billion

Netgear DG834Gv5 Maintains full download speed - Just has the problem with not being able to decode packets properly.

HELP?

AzShane · Jun 23, 2011, 13:18:05

Sorry to keep bumping an old thread, same issue though, just wanted to get some advise about how to proceed.

Bt have said that the exchange is not congested and that they can't find an issue with my circuit or the VP links to it. IDnet said they would follow up. Not heard anything in 3 days

.
BT speed tests are showing 500-800Kbit throughput with a 16900~ sync! Can't stream, Can't download - Torrents cope OK weirdly (manage about 1/4 connection old speed).

How long should I/ would you give IDnet to find a solution before moving to another company? I have never had a problem before and find it a shame that I have to even consider moving to find a resolution to my problem. Atm the only idea i have is to try another ISP/LLU provider =/

Oh and I just want to thank everyone whos replied so far

Simon · Jun 23, 2011, 13:25:17

You may feel you shouldn't have to, but have you chased IDNet to see what's happening?

AzShane · Jun 23, 2011, 13:38:11

To be fair I didn't have the time for for the majority of the last month, but over the last 2 week I have emailed, too 2 days to reply, called and was told I'd have to wait for a call back for tech support... Who weirdly, was who i thought i had called... no call back, just an email a few hours later saying "We are continuing to pursue BT regarding this issue for you" and that BT are unable to find a problem etc. =/ that was 3 days ago, Support could really do with communicating with customers abit more, even just an email saying "Waiting on a reply from Bt", instead of this wondering if anything is happening at all

Simon · Jun 23, 2011, 14:07:25

I suspect BT are dragging their heels, and there's nothing to tell, but I've alerted IDNet to this thread.

AzShane · Jun 23, 2011, 14:11:56

Thanks, and Just recieved a email from support saying the same thing. Guess its a wait and see game

Simon · Jun 23, 2011, 14:33:48

'fraid so.

AzShane · Jun 28, 2011, 10:56:43

Just had an Engineer out, first thing he said when he came in after i explained the issue was, Yep been having that issue alot recently.

Apparently its a faulty Network card in the exchange... even though it took him 3 hours on the phone trying to convince somone that it wasn't my equipment... and that his Broadband testing equipment wasn't a computer and couldn't actually load up a website. I love BT

. Said it can take anywhere upto 7 days... or longer depending on how the other departments deal with it. Atleast its getting... or hopfully getting fixed soon.

Glenn · Jun 28, 2011, 11:14:40

Sounds like you had a good engineer out.

AzShane · Jul 11, 2011, 23:30:15

13 days later after engineer vist, and It appears they have fixed it!

, just gotta wait and see if they will put me back on Fastpath!.

Was close to ordering Virgin =/. Thanks again to everyone for replying