iPlayer says no

[peasblossom]

Or at least it tries to. So, there I am, watching Dr Who, as you do, and it announces that there isn't enough bandwidth. To be fair, it doesn't do as badly as it used to but it still stops and starts quite a lot. Thoughts? (I am with IDNet.)

[.Griff.]

What result do you get from this - http://www.bbc.co.uk/iplayer/diagnostics ?

[peasblossom]

Had to swop to Chrome to do that. Anyway, it says yes to radio and no to TV. Hmm. The scores on the doors are: 341kbps, 345, 334 and 344. I need at least twice that. So there's my answer.

[.Griff.]

Are you using a wirless or wired connection to your router?

Try running the BT Speedtest - http://speedtester.bt.com/

Two things to look for.. Your download speed and your "IP Profile"

[pctech]

Also check you don't have any uploads or downloads currently going on (or anyone using your connection doesn't either)

[peasblossom]

For some reason known only to itself, I can't use that BT test page. I have Java, it is enabled on both browsers but that site says it isn't. 

It's a wired router, right next to computer.

[.Griff.]

Regarding Java you could try this - http://www.java.com/en/download/testjava.jsp

[pctech]

Or you could have a few versions/updates that are conflicting.

[peasblossom]

Turns out I needed to install a java plugin. I've now tested it and the results are:

best speed; 248kbps

IP profile: 350kbps

500kbps is max speed achievable and range is 100 -500 kbps.

[Gary]

Turns out I needed to install a java plugin. I've now tested it and the results are:

best speed; 248kbps

IP profile: 350kbps

500kbps is max speed achievable and range is 100 -500 kbps.

Could you give us your router stats?

[peasblossom]

Not sure what a router stat looks like but here are all the figures:

1. Best Effort Test:  -provides background information.

Download Speed
215 Kbps
   
0 Kbps   500 Kbps
Max Achievable Speed

Download speed achieved during the test was - 215 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :568 Kbps(DOWN-STREAM), 1104 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.57:22.68:66.98 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test:  -provides background information.

Upload Speed
607 Kbps
   
0 Kbps   1104 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 607 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1104 Kbps

[Steve]

Those are the BT speedtest results , we need the stats from the router , we can help you find them if you tell us the 'make' of the box plugged into the phone socket.

[peasblossom]

It's a Belkin G wireless (though not set up to be) modem router. (I use Ubuntu, btw. That may affect how you want to proceed with this question. Or not.)

[Steve]

Any use http://www.kitz.co.uk/adsl/frogstats.php#3

[peasblossom]

Data rate:

Downstream: 568kb  Output: 128

Upstream 1104kb      Output: 177

Are those the figures you're after?


         

[Rik]

Did it give attenuation and noise margin?

[Rik]

I've checked with support. Your noise margin is 36db, your attenuation 28.2db. You've been put on a banded downstream profile due to frequent resyncs, which appear to be caused by a high error rate on your line.

Where is the router connected, eg master socket, hard-wired extension socket or 'flying lead' extension? Do you have an NTE5 master, the type where the bottom part of the faceplate can be removed?

If you do, we need you to move the router to the test socket behind that faceplate, thus eliminating all other devices and wiring in the house. You'll need to keep it there for a few days to find out if it solves the problem. Try a new filter and, if you can, try an alternative router. Don't keep changing things, the exchange will see that as instability, so try to make any changes as all embracing as possible.

If you have a MW, battery powered, radio, detune it so that all you can hear is white noise, then follow the path of the phone line from where it enters the property to the router. Any increase in volume is a sign of interference, so check what's in the vicinity if it happens.

[peasblossom]

I see you have the numbers. My router is directly plugged into my computer as they are side by side. I've got a splitter on the phone socket.

[Rik]

Really bad. See above.

[peasblossom]

Soz, re-wrote my post before Rik replied. I'd asked if it was good, bad, or really bad.

[Rik]

I see you have the numbers. My router is directly plugged into my computer as they are side by side. I've got a splitter on the phone socket.

Is that the master socket, though? What else is connected to the line, eg phone, Sky box etc.

[Steve]

BT don't like noisy or high error rate lines, they come done very hard with the automated exchange equipment, the end result is your down to a crawl but BT's happy to to not have to resend you data you've already requested many times over.

[peasblossom]

Just my phone.

[Rik]

DECT or wired? If DECT, trying unplugging it and disconnecting from the line. I know all this testing is tedious, I've been doing it myself for the past couple of weeks, but it's the only way to reach resolution without it costing you £200 or so for a 'no fault' BT visit.

[peasblossom]

Wired. Gave up with cordless sometime ago.