BT Wholesale browser message

Started by UncleBob, Jun 02, 2011, 18:53:00

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UncleBob

Hi all,

Can anybody tell me why I keep getting the following message? http://62.6.38.125/index.html

The Idnet support answer (switch off the router for 5 minutes) worked for yesterday but its back again today.  Surely I don't have to switch the router off every day?  Any thoughts?

Rik

It's most commonly a glitch with the radius servers not passing your authentication to IDNet correctly. Powering down the router, I'd usually recommend 15 minutes, clears the session and, when you reboot, hopefully the PPP will authenticate correctly.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

UncleBob

Thanks Rik.  I haven't a clue what you are on about  :blush: but I'll give your recommendation a try  :thumb:

Rik

When you connect, Bob, there are two phases. The first establishes a physical connect between you and the exchange, negotiating a sync speed to suit your line conditions at the time. The second authenticates your login (username & password) and, if correct, sets up the virtual connection to the ISP - that's the PPP session. In your case, it's the second phase that's the problem.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

UncleBob

OIC.

Thanks for the explanation.  Much appreciated.

UncleBob

Well, that seems to have done the trick (for now at least).  Thanks again Rik.

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

UncleBob

OK, this message is stalking me!  :eek4: 

It appears a couple of times a week.  Is there a way to get rid of it for good rather than having to switch off the router repeatedly?

pctech

Sounds like a weird BT routing fault.


Steve

Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

zappaDPJ

Entering your preferred DNS server addresses directly into your PC's TCP/IP properties might help stop this. I have the same problem and it seems to have more or less fixed the issue. If you are not sure how to do this, leave a post with details of your operating system and we'll be able to talk you though the procedure :)
zap
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This post reflects my own views, opinions and experience, not those of IDNet.

UncleBob

Quote from: Steve on Jun 17, 2011, 21:40:14
Anything in the router logs?

Hi Steve.  Forgive my ignorance but how do I check that?  :blush:

Quote from: zappaDPJ on Jun 18, 2011, 04:52:10
Entering your preferred DNS server addresses directly into your PC's TCP/IP properties might help stop this. I have the same problem and it seems to have more or less fixed the issue. If you are not sure how to do this, leave a post with details of your operating system and we'll be able to talk you though the procedure :)

Hi zappa.  No, I'm not sure how to do that so would appreciate some help, thanks. I'm running Windows XP Home.

Glenn

What router do you have, Bob?
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Glenn

To manually add the DNS to Windows XP, follow the steps below;

    Click Start > Control Panel > Network Connections and select your local network.
    On the General tab click Properties > Internet Protocol (TCP/IP).
    Click Properties

The Internet Protocol window will appear. Click Use the following DNS server addresses and enter the DNS server(s) you want to use. If you want to add more DNS servers click Advanced and then the DNS tab.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Rik

Bob, for the DNS switch, right click on the network icon in the system tray and select Status. On the window that opens, select Properties, then scroll down in the list in the new window to Internet Protocol (TCP/IP). Select that and click on properties. In the next window, on the general tab, select the radio button "Use the following DNS server addresses, and enter the DNS that you want to use.

Open DNS

208.67.222.222, 208.67.220.220

Norton

198.153.192.1, 198.153.194.1

Or what Glenn said. ;D

Google

8.8.8.8, 8.8.4.4
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

UncleBob

Quote from: Glenn on Jun 18, 2011, 11:06:48
What router do you have, Bob?

Hi Glenn.  I don't know the model I'm afraid - it just says BT Openreach on it (supplied by BT when I recently switched to FTTC).  The modem is a Netgear WNR1000 if that is of any help.

Rik

It's the other way round, Bob, your modem is supplied by BT, the router is the Netgear. Unfortunately, you're not going to get any sensible information out of the router, as far as I know, because it's the modem which needs to be interrogated, and that can't be done. :(
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Steve

I just wondered why it was dropping the PPP session Rik,that I thought may be in the log as it's initiated by the router.
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

UncleBob

Quote from: Rik on Jun 18, 2011, 11:27:55
It's the other way round, Bob, your modem is supplied by BT, the router is the Netgear. Unfortunately, you're not going to get any sensible information out of the router, as far as I know, because it's the modem which needs to be interrogated, and that can't be done. :(

Hi Rik.  Glad you know what I'm talking about even if I don't  :slap:

Rik

 ;D

Don't bet on it, I just manage to sound convincing. ;)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

UncleBob

Thanks all - I've entered the DNS details and will see how things go. (Karma thrown in the direction of those concerned  :thumb: )

Rik

Let us know if it works, Bob. :)
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Bill

Quote from: Steve on Jun 18, 2011, 11:31:20
I just wondered why it was dropping the PPP session Rik,that I thought may be in the log as it's initiated by the router.

A brief PPP drop doesn't show up in my router log unless it's caused by sync loss- I suspect that the router is happy because it's still connected to something, (or maybe it just doesn't check very often), but I'm a long way from being sure about either :dunno:
Bill
BQMs-  IPv4  IPv6

Rik

Rik
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This post reflects my own views, opinions and experience, not those of IDNet.