Reading, loss of service

Glenn · Jun 02, 2011, 21:00:26

Lines through Reading have gone down http://status.aaisp.net.uk/apost.cgi?incident=997 includes mine.

Steve · Jun 02, 2011, 21:03:17

Oh dear, Thanks Glenn

Bill · Jun 02, 2011, 21:16:09

Despite being just up the road outside Didcot, it seems I don't go through Reading

.Griff. · Jun 02, 2011, 21:38:02

QuoteUpdate
Today 21:03:13

Well, seems we were the only ones that noticed... Just as well I reported it to BT...

Technical Ben · Jun 02, 2011, 22:53:15

The most entertaining error reports ever. Get these guys working for Windows*!

^{*Other OS's need not apply. They don't know what an "error" is over at Lunix/OSX anyhow.}

Bill · Jun 02, 2011, 23:24:13

Guildford now:

http://www.idnet.net/secure/portal/rsstextbt.jsp?messageid=%3CI2KC06-UKBRYqE1L7HR001e5449%40i2kc06-ukbr.domain1.systemhost.net%3E

QuoteLoss of service to 20900 end users,

AAISP don't seem to have noticed

Glenn · Jun 03, 2011, 06:47:08

BT still haven't fixed things.

silverblade · Jun 03, 2011, 07:48:54

My connection in Newbury went down after midnight and isn't up still. Is this related?

Rik · Jun 03, 2011, 08:21:22

I would expect it to be.

Glenn · Jun 03, 2011, 08:37:12

My line went down around 20.00 last night, it's still down now. When I looked on the AAISP link this morning, there were no further updates from last night.

Rik · Jun 03, 2011, 08:40:02

It's not made it to IDNet's status page, though Guildford has.

Glenn · Jun 03, 2011, 08:43:11

Guildford was reported as fixed if I remember correctly.

Rik · Jun 03, 2011, 08:44:07

You do.

Rik · Jun 03, 2011, 09:12:55

Quote from: silverblade on Jun 03, 2011, 07:48:54
My connection in Newbury went down after midnight and isn't up still. Is this related?

You need to contact support. BT says the fault is cleared, so IDNet will have to pursue any outstanding problems as individual cases.

Glenn · Jun 03, 2011, 09:18:42

The fault isn't cleared. I've just spoken to Brian, he contacted BT, who are still working on a fix.

Rik · Jun 03, 2011, 09:23:59

Oh. I spoke to him and he said it had been cleared by BT but that it was still 'marked' as open so he couldn't run line tests.

lozcart · Jun 03, 2011, 10:18:17

I'm in Birmingham and my line dropped yesterday evening and was very unstable until my Mum called me around 9.15pm. The line then reconnected and the errors which were giving the instability disappeared, it has remained connected ever since. The only difference is my uncancelled echo went from -12 to +8 I hope this isn't the start of my connection dropping when the phone rings problem again

Rik · Jun 03, 2011, 10:19:43

Sounds like a bad joint on the line.

lozcart · Jun 03, 2011, 10:26:20

Possibly Rik, but you might remember last time BT came out four times and put me on new circuits from my home to the cabinet and from the cabinet to the exchange.

Since the last BT visit my connection has been rock solid holding for weeks on end, I just hope last nights problem hasn't upset my line equilibrium.

Rik · Jun 03, 2011, 10:39:05

I'll join you in a

Glenn · Jun 03, 2011, 16:24:47

Still no connection, I spoke to James, he said it was a Major Service Outage - MSO I believe

Rik · Jun 03, 2011, 16:26:20

Still not on the network status page, though.

pctech · Jun 03, 2011, 17:21:41

Maybe they are being optmistic that BT will fix it in less time than it'll take them to update the network status?

Rik · Jun 03, 2011, 17:22:16

Steve · Jun 03, 2011, 17:22:35

I can't find any updates on AAISP or Zen which indicate any fault.

Glenn · Jun 03, 2011, 17:26:00

Neither can I, Steve

Technical Ben · Jun 03, 2011, 18:17:31

Quote from: Glenn on Jun 03, 2011, 09:18:42
The fault isn't cleared. I've just spoken to Brian, he contacted BT, who are still working on a fix.

I imagine a large control centre with people running around just like in the film Appolo 13.

Rik · Jun 03, 2011, 18:18:11

This is BT, Ben. They're sitting round drinking tea and admiring p3.

pctech · Jun 03, 2011, 19:48:17

Quote from: Technical Ben on Jun 03, 2011, 18:17:31
I imagine a large control centre with people running around just like in the film Appolo 13.

At Zen and IDNet (who probably do it remotely at weekends) I could believe you, at BT it relies on BT staffer in the affected area noticing the broadband has gone down (probably because their kids cant get on facebook)

BT staffer gets nagged by kids 'Dad/Mum, I can't get on facebook'
"Have you unplugged the router for 20 minutes?' says the BT bod.
Kids 'yes and it still don't work'
BT bod texts engineer colleaugue who is on duty at the time 'broadband down. kids driving me mad, sort it out will ya?'
Engineer decides to finish his kebab first washed down with 4 further cups of tea.
'spose I better go an 'ave a look then' he thinks.
Meanwhile several thousand customers of several ISPs are bombarding their support lines because broadband in the area has gone down.

cavillas · Jun 03, 2011, 19:58:27

Still problems in these areas.

Glenn · Jun 03, 2011, 20:01:26

Still ongoing through Guildford too, but it's not on that list.

Glenn · Jun 04, 2011, 06:58:39

Still no service

Steve · Jun 04, 2011, 07:56:24

And still no evidence of a related MSO that I can find.

Glenn · Jun 04, 2011, 08:05:06

I can't either Steve, but that is what support told me. I find it hard to believe that if it is an MSO, why aren't other customers affected?

Rik · Jun 04, 2011, 10:17:35

Good question.

Glenn · Jun 04, 2011, 10:33:47

It's just come back up

Rik · Jun 04, 2011, 10:36:14

That's about 38 hours, isn't it?

Glenn · Jun 04, 2011, 10:37:07

Around that area.

Rik · Jun 04, 2011, 10:37:59

It's totally ridiculous and equally unacceptable that BT can get away with this level of outage without having to pay compensation.

gazzthompson · Jun 04, 2011, 12:45:03

Still out in Watton / Norfolk area... went out last night about 2am...worst possible time as well as I needed to be on..

Rik · Jun 04, 2011, 12:50:48

Have you called support?

gazzthompson · Jun 04, 2011, 12:52:00

No, number ?

Rik · Jun 04, 2011, 12:54:21

0800 331 7000.

gazzthompson · Jun 04, 2011, 13:08:42

Message left.

Technical Ben · Jun 04, 2011, 13:53:26

I can see a community net being build at this rate.

gazzthompson · Jun 04, 2011, 14:03:02

My friend who lives like a mile away on idnet is online.

why am I not...

gwidnet · Jun 04, 2011, 14:16:55

My connection emmoult exchange northampton has been losing sync every 60 seconds for the last hour I've emailed support

gazzthompson · Jun 04, 2011, 15:37:26

What's idnet dns ips again?

zappaDPJ · Jun 04, 2011, 16:04:22

I believe they are...

212.69.36.3
212.69.40.3

Hopefully someone will correct me if I am wrong.

gazzthompson · Jun 04, 2011, 16:09:48

Nets been down for like 15 hours now..

Rik · Jun 04, 2011, 17:01:34

Quote from: zappaDPJ on Jun 04, 2011, 16:04:22
Hopefully someone will correct me if I am wrong.

No need.

Rik · Jun 04, 2011, 17:02:10

Quote from: gwidnet on Jun 04, 2011, 14:16:55
My connection emmoult exchange northampton has been losing sync every 60 seconds for the last hour I've emailed support

That's a local problem, between you and the exchange.

gazzthompson · Jun 04, 2011, 21:06:46

Nets still out after like 24 hours and its a really bad ***** time as I'm having a bad weekend in my long distance relationship and I need some ***** internet bad

gwidnet · Jun 05, 2011, 11:04:02

Quote from: Rik on Jun 04, 2011, 17:02:10
That's a local problem, between you and the exchange.

Ah I think I may have solved this problem at least

- fingers crossed yet again. The connection seemed to stabilise yesterday evening, and started disconnecting every minute or so again this morning.

I had moved the router from behind the TV to a window sill, which started getting direct sunlight again this morning, I've moved it off the window sill and so far the connection is stable again!
Its a black linksys so really was quite hot.

Time will tell.

Rik · Jun 05, 2011, 11:07:00

Heat is never good.