Reading, loss of service

Glenn · Jun 03, 2011, 17:26:00

Neither can I, Steve

Technical Ben · Jun 03, 2011, 18:17:31

Quote from: Glenn on Jun 03, 2011, 09:18:42
The fault isn't cleared. I've just spoken to Brian, he contacted BT, who are still working on a fix.

I imagine a large control centre with people running around just like in the film Appolo 13.

Rik · Jun 03, 2011, 18:18:11

This is BT, Ben. They're sitting round drinking tea and admiring p3.

pctech · Jun 03, 2011, 19:48:17

Quote from: Technical Ben on Jun 03, 2011, 18:17:31
I imagine a large control centre with people running around just like in the film Appolo 13.

At Zen and IDNet (who probably do it remotely at weekends) I could believe you, at BT it relies on BT staffer in the affected area noticing the broadband has gone down (probably because their kids cant get on facebook)

BT staffer gets nagged by kids 'Dad/Mum, I can't get on facebook'
"Have you unplugged the router for 20 minutes?' says the BT bod.
Kids 'yes and it still don't work'
BT bod texts engineer colleaugue who is on duty at the time 'broadband down. kids driving me mad, sort it out will ya?'
Engineer decides to finish his kebab first washed down with 4 further cups of tea.
'spose I better go an 'ave a look then' he thinks.
Meanwhile several thousand customers of several ISPs are bombarding their support lines because broadband in the area has gone down.

cavillas · Jun 03, 2011, 19:58:27

Still problems in these areas.

Glenn · Jun 03, 2011, 20:01:26

Still ongoing through Guildford too, but it's not on that list.

Glenn · Jun 04, 2011, 06:58:39

Still no service

Steve · Jun 04, 2011, 07:56:24

And still no evidence of a related MSO that I can find.

Glenn · Jun 04, 2011, 08:05:06

I can't either Steve, but that is what support told me. I find it hard to believe that if it is an MSO, why aren't other customers affected?

Rik · Jun 04, 2011, 10:17:35

Good question.

Glenn · Jun 04, 2011, 10:33:47

It's just come back up

Rik · Jun 04, 2011, 10:36:14

That's about 38 hours, isn't it?

Glenn · Jun 04, 2011, 10:37:07

Around that area.

Rik · Jun 04, 2011, 10:37:59

It's totally ridiculous and equally unacceptable that BT can get away with this level of outage without having to pay compensation.

gazzthompson · Jun 04, 2011, 12:45:03

Still out in Watton / Norfolk area... went out last night about 2am...worst possible time as well as I needed to be on..

Rik · Jun 04, 2011, 12:50:48

Have you called support?

gazzthompson · Jun 04, 2011, 12:52:00

No, number ?

Rik · Jun 04, 2011, 12:54:21

0800 331 7000.

gazzthompson · Jun 04, 2011, 13:08:42

Message left.

Technical Ben · Jun 04, 2011, 13:53:26

I can see a community net being build at this rate.

gazzthompson · Jun 04, 2011, 14:03:02

My friend who lives like a mile away on idnet is online.

why am I not...

gwidnet · Jun 04, 2011, 14:16:55

My connection emmoult exchange northampton has been losing sync every 60 seconds for the last hour I've emailed support

gazzthompson · Jun 04, 2011, 15:37:26

What's idnet dns ips again?

zappaDPJ · Jun 04, 2011, 16:04:22

I believe they are...

212.69.36.3
212.69.40.3

Hopefully someone will correct me if I am wrong.

gazzthompson · Jun 04, 2011, 16:09:48

Nets been down for like 15 hours now..