internet dead

[gazzthompson]

Nets been out since Friday night about 2am . No idea what's going on, windows says "the connection between your access point, router, or cable and the internet is broken" and Chrome says "dns lookup failed"

Idk what to do, I left a phone message with support yesterday ..

[Steve]

Do you know whether your router has sync with the exchange?

[gazzthompson]

No idea, how do I find out?

[Steve]

Which router are you using

[gazzthompson]

Netgear dg834gt

[Steve]

Router address is 192.168.0.1 user admin password password There is an adsl stats page


http://www.kitz.co.uk/adsl/frogstats.php#33

[gazzthompson]

Connection stats :

Time 0
Connecting to server : disconnected
Negotiation: LCP is allowed to come up

[Steve]

Sorry not using a Netgear but are there no figures for connection speed, attenuation or noise margin? If no obviously you have no connection or a duff router.

[gazzthompson]

Speed 576 kbps down.
Attenuation : 37 db
Margin : 30 db

[Rik]

The Windows error message seems to suggest that it can't talk to the router, though clearly you can access the router via the browser. Do you have another machine you could check with?

You might also like to read this:

http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/window-networking-troubleshoot-error-the/c130ede9-757e-4224-9ae8-3cceb82eeb74

if you can.

[Steve]

Although the router stats suggest that you are in sync, sometimes anyway The sync speed and margin suggest to me a banded profile on adsl2+ ie your line has/is subject to interference or high error counts. However you should be able to get an Internet connection albeit a slow one unless of course the router is repeatedly resyncing.

[gazzthompson]

Got new router, netgear dgn2200 and when setting up the dsl link light won't show so its something to do with the dsl

[gazzthompson]

When trying to continue with the install it says IP error and has detected no internet access..

This sucks, all weekend without internet.. great..

[pctech]

Phone support and leave a message telling them you have no connection.

Though if there's no DSL link light they'll have to log it with BT.

[Steve]

As I understand a message was left with support yesterday stating no connection. I am disappointed as there appears to have been no reponse to this request.

[Rik]

Which there should have been in a 'no connection' situation.

[Technical Ben]

It sounds similar to my down time where my router was working, but the little red light for DSL came on. No ip issued, but it had sync or whatever it's called.
Could it be an exchange/connection issue rather than the router?

[Rik]

Possible, Ben, though the error message suggests a Windows issue to me - see the link I posted.

[gazzthompson]

Yeah I left a message yesterday, emailed just now.

The problem isn't on one machine , but all (4 machines) ..

[Rik]

Did you try the clean boot and winsock reset on any of them?

[Ted]

Possible, Ben, though the error message suggests a Windows issue to me - see the link I posted.

Everyone should have a copy of a Linux live CD stashed away for this. Connecting with that (or not) would rule out (or in) OS problems. Ubuntu or Puppy Linux would do the job fine.

[Ted]

Yeah I left a message yesterday, emailed just now.

The problem isn't on one machine , but all (4 machines) ..

Ah!

[Rik]

Fair comment, Ted. It's easier than jumping through the Windows hoops.

[gazzthompson]

Dsl light came on, still failed and Chrome still says about DNS look up failed.

[Rik]

Is Windows still giving the same error message?