internet dead

gazzthompson · Jun 05, 2011, 17:50:49

yes.

Rik · Jun 05, 2011, 17:53:47

It might be worth deleting the network connection and creating a new one to see if that unblocks things. I'm torn on this, the error message suggests a fault within Windows or between your hardware and the router (including the router). OTOH, if it's affecting all four machines, the most obvious thought would be that the router is the problem? Could you borrow one from anyone, or test yours on another line?

Ted · Jun 05, 2011, 18:00:48

from reply #11

QuoteGot new router, netgear dgn2200 and when setting up the dsl link light won't show so its something to do with the dsl

Rik · Jun 05, 2011, 18:03:13

But there seems to be an issue with the installation of that router, Ted, hence my suggesting that the OP try another.

esh · Jun 05, 2011, 18:05:59

I really would not trust the Windows errors/warnings, I think it is leading you astray. This error can occur if the router cannot reach the internet, so it could be (and most likely is) an ADSL fault. If you can ping your router or access the router webpage, it's clearly not a problem on the link between you and the router. If all the other PCs on the network can access each other it sounds simply like there either is no ADSL link or PPP. Personally I think this is far more likely than some quirky Windows glitch.

I don't suppose you know your IP address, as someone here could ping it to confirm your ADSL is up or down.

Rik · Jun 05, 2011, 18:08:26

Reply 8 suggests the router is in sync. Given the reference to setting up, I suppose the question has to be asked, is the right username and password being used?

Ted · Jun 05, 2011, 18:10:41

Quote from: Rik on Jun 05, 2011, 18:08:26
Reply 8 suggests the router is in sync. Given the reference to setting up, I suppose the question has to be asked, is the right username and password being used?

Occam's razor strikes again!

Rik · Jun 05, 2011, 18:11:31

Maybe.

Ted · Jun 05, 2011, 18:13:01

but doubtful.

gazzthompson · Jun 05, 2011, 19:04:03

On my original I checked the password and username provided by idnet (can access my mail on my phone) and it was correct. The new router failed with the no ADSL connection error before prompting me for my idnet username and password.

pctech · Jun 05, 2011, 19:51:11

Try resetting the TCP/IP stack. (note this will remove all fixed IP settings)

In XP go to Start > Run and type cmd (Vista and 7 go to start > All Programs > Accessories and right-click Command Prompt and left click Run As Administrator)

Type netsh int ip reset C:\reset.txt (filename can be anything but is required)

Press enter, it will tell you to reboot to complete the reset.

When the system comees back up put back any static IP settings if required or just try and browse to a page.

gazzthompson · Jun 05, 2011, 19:58:44

No luck.

pctech · Jun 05, 2011, 20:01:31

Did it reset ok?

gazzthompson · Jun 05, 2011, 20:07:01

Said so , and I restarted like it prompted

pctech · Jun 05, 2011, 20:18:12

Def sounds like a BT problem then.

dlorde · Jun 06, 2011, 01:07:09

Quote from: gazzthompson on Jun 05, 2011, 11:46:39
Nets been out since Friday night about 2am . No idea what's going on, windows says "the connection between your access point, router, or cable and the internet is broken" and Chrome says "dns lookup failed"

I've been getting intermittent browsing failure of this kind on and off for some weeks. Both Chrome and Windows 7 diagnostics say the DNS lookup failed or the DNS server is unavailable. Usually it only lasts a minute or two, or while I reset the modem, but tonight it persisted for some time, despite resetting & power-cycling the modem, so I switched to the Google DNS (8.8.8.8 and 8.8.4.4), and it's been fine since then...

gazzthompson · Jun 06, 2011, 09:31:41

Reply from Support:

QuoteI have completed tests on
the line and everything is testing fine except the phone line itself.
The line test is not able to recognise your phone line correctly. This
would suggest a change on the PSTN line itself. I highly recommend you
contact your phone line provider and request a full test of the phone line.

gazzthompson · Jun 06, 2011, 15:25:09

BT tested the line. no faults....

pctech · Jun 06, 2011, 15:50:38

Back to support then.

Sounds like a database screw up which they will have to progress with BT.

gazzthompson · Jun 06, 2011, 15:51:59

Its frustrating to have a £35 a month line with no internet for 3+ days -_-

edit: gotta get a engineer which will be £50-£90

pctech · Jun 06, 2011, 15:55:47

I couldn't agree more, they should now be able to progress the issue with BT.

gazzthompson · Jun 06, 2011, 16:32:05

I guess i have no option but to get the engineer ?

Rik · Jun 06, 2011, 16:41:37

If you're satisfied you've exhausted any possible problems with your router and internal phone wiring.

pctech · Jun 06, 2011, 16:42:37

They really need to get the line tester working first though?

Rik · Jun 06, 2011, 16:46:50

I thought, from reply 42, that they had, Mitch.